New York City Department of Consumer Affairs

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Department of Consumer Affairs
Department overview
Jurisdiction New York City
Headquarters 42 Broadway,
New York, NY
Motto To protect and enhance the daily economic lives of New Yorkers to create thriving communities.
Department executive
  • Lorelei Salas, Commissioner of Consumer Affairs
Key document

The New York City Department of Consumer Affairs (DCA) is an agency of the Government of New York City.[1]

DCA protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCA licenses more than 81,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCA protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCA empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCA also conducts research and advocates for public policy that furthers its work to support New York City’s communities.[2]


The duties were performed by the Commissioner of Public Markets until 1968. Bess Myerson was appointed by mayor John Lindsay as the first commissioner of the renamed agency in 1969.[3][4]

DCA was created on April 29, 1969 when City Council passed the landmark Consumer Protection Law that gave the agency its broad authority to protect the public from deceptive business practices, making it the first municipal agency of its kind in the country. It was at this time that the City’s Department of Markets, which included the City’s Weights and Measures division, merged with the Department of Licensing to form one unified Department of Consumer Affairs. In 2006, DCA again evolved with the changing marketplace with the creation of its Office of Financial Empowerment (OFE), the first local government initiative in the nation aimed expressly at educating, empowering and protecting those with low incomes. DCA’s OFE has emerged as a national leader in the field of municipal financial empowerment and model of local government offering residents consumer protection and financial empowerment has been looked to by the Consumer Financial Protection Bureau (CFPB) for national replication. DCA’s work has expanded to include an increased focus on equitable enforcement coupled with business education, and—with paid sick leave, commuter benefits, the City’s new Office of Labor Policy and Standards, and announcement of Fair Work Week legislation—ways to protect workers in New York City. With its expanded mission, DCA looks to pioneer the way that city government can protect and enhance the lives of all of players in the marketplace, including consumers, business and workers, and how that work ultimately fosters stronger, more sustainable, and thriving communities.[5]


See also[edit]


  1. ^ New York City Charter § 2201; "There shall be a department of consumer affairs, the head of which shall be the commissioner of consumer affairs."
  2. ^ "DCA - About - Overview". Retrieved 2017-05-08. 
  3. ^ a b William McDonald (reporter) (5 January 2015). "Bess Myerson, New Yorker of Beauty, Wit, Service and Scandal, Dies at 90". The New York Times. New York City, New York: NYTC. ISSN 0362-4331. Retrieved 6 January 2015. 
  4. ^ Murphy, William (5 January 2015). "Bess Myerson, first Jewish Miss America, television star and NYC's first consumer affairs commissioner, dies at 90". Newsday. Retrieved 6 January 2015. 
  5. ^ "pr091516". Retrieved 2017-05-08. 
  6. ^ James C. McKinley, Jr. (April 16, 1993). "Green Reconsiders Leave And Resigns Consumer Post". New York Times. Retrieved 2015-02-07. Two days after he said he would take a leave of absence from his post as Consumer Affairs Commissioner to run for New York City Council President, Mark Green yesterday changed his mind and resigned from his post. 
  7. ^ "Finance Chief Is Appointed By Giuliani". New York Times. December 3, 1995. Retrieved 2015-02-06. Mayor Rudolph W. Giuliani named the city's Commissioner of Consumer Affairs, Alfred C. Cerullo 3d, to be Commissioner of the New York City Department of Finance yesterday 
  8. ^ "Center for NYC Neighborhoods". Retrieved October 2015.  Check date values in: |access-date= (help)
  9. ^ "Mayor de Blasio Appoints Julie Menin as Commissioner of Department of Consumer Affairs". The official website of the City of New York. 2017-04-24. Retrieved 2017-05-08. 
  10. ^ "Mayor de Blasio Appoints Lorelei Salas as Commissioner of the Department of Consumer Affairs". The official website of the City of New York. 2017-05-20. Retrieved 2017-05-08. 

External links[edit]