|Founded||February 16, 1935Placerville, California, U.S.in|
|Founder||Thomas P. Raley|
|Headquarters||West Sacramento, California, U.S., |
Number of locations
|129 stores (2020)|
|Michael Teel, Owner, Chairman & Chief Visionary Officer|
Keith Knopf, President & CEO
|Products||Bakery, dairy, deli, frozen foods, general grocery, meat, pharmacy, produce, seafood, snacks, prepared foods|
|Revenue||$3.3 billion (2020)|
|Owner||(Raley family (100%))|
Number of employees
Raley's Supermarkets (also known as Raley's Family of Fine Stores) is a privately held, family-owned supermarket chain headquartered in West Sacramento, California. As of 2020, Raley's is the dominant supermarket operator in the Sacramento metropolitan area with 126 stores in northern California and Nevada. The chain employs around 12,000 team members.
The company was founded on February 16, 1935 by Thomas P. Raley in Placerville, CA as Raley's Drive-In Market. Raley ran the company until his death on December 27, 1991, at the age of 88. Raley's purchased Bel Air Markets in 1993, Nob Hill Foods in 1997 and Scolari's Food & Drug Company in 2018. The company also started Food Source in 1995 and Market 5-ONE-5 in 2018.
In 1998, the company had revenue of $2.5 billion. In June 1999, Albertsons announced plans to sell its 19 stores in Las Vegas to Raley's, which also planned to purchase eight Albertson's stores in New Mexico. For five years, Raley's had been searching for ways to expand the company, with specific interest in the Las Vegas and Salt Lake City markets. At the time, Raley's was the 38th largest supermarket chain in the United States, with 150 stores, including Bel Air Markets, Food Source and Nob Hill Foods. The company had 17,500 employees across its four divisions. Raley's opened its Las Vegas stores later in 1999, and had plans to build additional locations in the Las Vegas area.
At the time, Michael Teel – the grandson of Thomas Raley – was the company's president and chief executive officer (CEO). Joyce Teel, the mother of Michael Teel, was the company's owner. William J. Coyne, the company's first general counsel, became the chief operating officer in February 2002. Michael Teel resigned as president in April 2002, to pursue "personal endeavors." Coyne replaced Teel as president.
In September 2002, Kroger announced plans to purchase Raley's 18 store locations in Las Vegas, with intentions of converting them into Smith's and Food 4 Less stores. Raley's stated that slow growth and local competition were reasons for selling the stores. The revenue from the sale was to be used to build and renovate stores in Reno, Nevada and northern California. The Federal Trade Commission approved the sale in November 2002. Raley's stores in Las Vegas began closing later that month. As of November 2009[update], three Raley's supermarkets had been awarded Greenchill Partnership Gold-Level Certification by the U.S. Environmental Protection Agency for environmentally friendly refrigeration technology.
As of 2012, Raley's operates 128 stores, 40 of them in the Greater Sacramento area. Those stores control the city's largest market share: 28%, down from 30% in 2007 and 34% in 2003, according to Metro Market Studies of Tucson, Arizona. By comparison, other local market shares are Safeway at 16.7%, Costco at 11.9% and Save Mart Supermarkets at 9.2%. However, the company is suffering from increased competition in the region as well as the poor economy, and had more than 150 corporate layoffs in 2011 and closed several stores in 2012.
Supermarket News ranks Raley's 38th in the "Top 75 North American Food Retailers" based on sales of $3.4 billion. Consumer Reports surveys rank Raley's among the top U.S. supermarket chains, in particular for customer service. The same held true for 2012, although the chain fell from 4th nationwide in 2009 to 8th.
Thomas Raley's family still controls the company. His grandson, Michael Teel, became the majority shareholder in mid-2015 and currently serves as Chairman. Keith Knopf was named Raley's Chief Operating Officer on June 1, 2015, and added 'President' to his title in February 2017. He was then promoted to President and Chief Executive Officer on September 27, 2018. Knopf has worked with May Co. Department Stores and Kohl's retail chain in the past.
In 2004, Raley's opened its first Aisle 1 brand gas station in Galt, CA, and eventually grew Aisle 1 into 13 locations in Northern California and Nevada. Raley's sold all 13 Aisle 1 locations to Anabi Oil in December 2018. Raley Field, home of the Sacramento River Cats, the Triple-A affiliate of the San Francisco Giants, is located in West Sacramento and is named after the chain.
This section contains content that is written like an advertisement. (June 2020)
In 2020, since the beginning of the COVID 19 pandemic, Raley's has opened stores in two locations in Sacramento. In April 2020, Raley's opened a 55,000 square feet flagship store in Sacramento’s Land Park neighborhood followed by a 35,000 square feet store in Rancho Murieta, which is located in Sacramento County. The Rancho Murieta store includes grocery items, grab and go prepared foods, a full service deli and bakery unit and a cafe with indoor and outdoor seating. It also provides additional perks and facilities to Raley's loyalty club members. Raley's has taken measures to reassure anxious customers, offering delivery services and requires its employees to use face coverings. Raley's stores are closely monitoring the number of customers inside the stores and have implemented protective shields at check stands and pharmacy counters. Signs and floor markings have been laid out to indicate shoppers to maintain social distancing. Reusable bags are not allowed inside the store and shopping carts are disinfected on a periodic basis. Raley’s and Sacramento Republic have both delivered more than 10,000 meals to local senior citizens and have raised more than $60,000 through online donations which are going towards Indomitable Hands.
Raley’s recognized its 85th anniversary with an integrated marketing campaign Good Never Stops.
|Nob Hill Foods [note 1]||20|
|Raley's O-N-E Market||2|
|Sak N’ Save||1|
eCart is Raley's e-commerce platform which offers parking lot pickup for customers. Through eCart, the store has the capacity to process up to 250 online orders for pickup or delivery on a daily basis. Pickup customers have access to covered, pull-through parking spots, and their proximity to eCart storage reduces the wait time for shoppers when they arrive.
- Not to be confused with Knob Hill Farms, a now–defunct Canadian supermarket chain.
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- Crowley, Matthew; Smith, Hubble (September 18, 2002). "Kroger to close, convert stores: Union talking with company about job worries". Las Vegas Review-Journal. Archived from the original on September 22, 2002.
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- Joyce Swanson, "Raley's, Trader Joe's, Costco get high grades", Reno Gazette-Journal, August 12, 2003: "Consumer Reports readers evaluated shopping experiences in a number of areas, ... Raley's was the top-ranked store for overall customer satisfaction" (pay per view)
- Reuters, "Shoppers prefer smaller grocers over Wal-Mart: poll", April 6, 2009.
- "Regional Food Chains Rule Magazine's 'Best' List". Supermarket News. April 3, 2012.
- "Raley's COO Knopf Adds 'President' to Title". Progressive Grocer. Retrieved 2019-02-20.
- "Raley's names Keith Knopf as CEO". Supermarket News. September 28, 2018.
- Glover, Mark (June 1, 2015). "Raley's hires retail industry veteran as chief operating officer". The Sacramento Bee.
- "Raley's Sells Aisle 1 Fuel Centers to Anabi Oil". Progressive Grocer. Retrieved 2019-02-20.
- Redman, Russell (October 28, 2019). "Raley's to close 27 pharmacies". Supermarket News.
- Darrell Smith (May 8, 2020). "Do you have coronavirus shopping anxiety? These Sacramento therapists can help with that". The Sacramento Bee.
- Marianne Wilson. "First Look: Raley's opens new store under Bel Air banner". CSA, the business of retail.
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- Darrell Smith (May 12, 2020). "See what Sacramento-area grocery stores are doing to keep you and their employees safe". The Sacramento Bee.
- Russell Redman (June 2, 2020). "RALEY'S: West Sacramento, Calif.-base grocery chain Raley's, which has the vast majority of its stores in California". SuperMarket News.
- Eddie Moran. "Awaiting MLS Debut, Sacramento Republic Looks To Fans At Home". Front Office Sports.
- Sonya Sorich. "Raley's giving bonus to workers during COVID-19 outbreak". Biz Journals.
- Russell Redman. "Raley's marks its 85th anniversary with 'Good Never Stops' campaign". Supermarket News.
- "Raley's home page corporate fact sheet". Raley's. Retrieved July 16, 2020.