Norm of reciprocity
The norm of reciprocity is the expectation that people will respond favorably to each other by returning benefits for benefits, and responding with either indifference or hostility to harms. The social norm of reciprocity often takes different forms in different areas of social life, or in different societies. All of them, however, are distinct from related ideas such as gratitude, the Golden Rule, or mutual goodwill. See reciprocity (social and political philosophy) for an analysis of the concepts involved.
An underlying norm of reciprocity is by itself a powerful engine for motivating, creating, sustaining, and regulating the cooperative behavior required for self-sustaining social organizations, as well as for controlling the damage done by the unscrupulous. See the discussions in tit for tat and reciprocity (social psychology). The power and ubiquity of the norm of reciprocity can be used against the unwary, however, and is the basis for the success of many malicious confidence games. Minor, usually less malicious examples are techniques used in advertising and other propaganda whereby a small gift of some kind is proffered with the expectation of producing a desire on the part of the recipient to reciprocate in some way, for example by purchasing a product, making a donation, or becoming more receptive to a line of argument. These minor examples include gifts of stickers and pens distributed by charities and flowers handed out by members of the Hare Krishna group.
Positive and negative
Two key elements of the norm of reciprocity are positive and negative aspects to the term.
A positive norm of reciprocity is "the embedded obligations created by exchanges of benefits or favours among individuals. The recipient feels indebted to the favour or benefit giver until he/she repays" (Chen, 2009). The positive reciprocity norm is a common social expectation where a person who helps another person can expect positive feedback whether it's in the form of a gift, a compliment, a loan, a job reference, etc. In social psychology, positive reciprocity refers to responding to a positive action with another positive action (rewarding kind actions). This norm is so powerful, it allows the initial giver to ask for something in return for what was given rather than having to wait for a voluntary reciprocal act. In some cases, a person does not have to ask for the other person to return a favour because it's already implied. Reciprocity also works at the level of liking; We like people who help us, and dislike those who ask for help but never return it. Disapproval is often enough to make people comply with norm of reciprocity.
"A negative norm of reciprocity represents the means by which individuals act against unfavourable treatments, and functions to keep balance in social systems" (Chen, 2009). In contrast to the positive reciprocity norm', the negative reciprocity norm emphasizes the return of unfavourable treatment as an appropriate response to a misdeed. The principle of this norm serves as a powerful deterrent for violent or symbolic mistreatment in society. Harming others invites anger and revenge, therefore people receiving negative treatment are likely to retaliate in an angry manner. Studies have shown, that individuals with a propensity towards anger might more strongly endorse the negative reciprocity norm as a justification for consummating their hostility by punishing the instigator of mistreatment (Eisenberger, Lynch, Aselage and Rohdiek 2004). Carlsmith, Darley, and Robinson (2002) found that most college students believe that criminal punishment should be determined by the seriousness of the crime rather than by punishment's effectiveness in preventing similar crimes.
There are also contrasting ideas when it comes to the differentiation of negative and positive norms of reciprocity. "In contrast to a positive norm of reciprocity Gouldner (1960) also suggested a negative norm of reciprocity or sentiments of retaliation where the emphasis is placed not on the return of benefits but on the return of injuries" (Chen, 2009). So there is a slight grey line between what could be considered a positive norm and a negative norm. But both of these reciprocity norms are mechanisms adapted by humans in order to keep a balance among man kind. "Accordingly, both positive and negative norms or reciprocity serve as starting mechanisms as well as stabilizing functions in theta they help initiate and maintain equitable interpersonal exchanges in human evolution" (Chen, 2009).
Private and public
Private reciprocity, also known as internal reciprocity, emphasizes repaying favors because of personal morals and an inherent obligation. Failing to repay kind favors brings feelings of guilt.
Public reciprocity, also known as social reciprocity, emphasizes acts of reciprocity and kindness that are publicly acknowledged, where the receiver knows who the provider is, with no anonymity. There is less of a personal reward, as the individual now is rewarded for following the social norm.
Mark A. Whatley and colleagues (1999) found that people who receive a favor will often return the favor, as opposed to people who are not given a favor and have the opportunity to give a favor. They also found that people will give more favors, like a higher donation, if it is a public condition.
In organizational research
Perceived organizational support (POS) and perceived psychological contract violation (PPCV) are the two most common measures of the reciprocity norm in organizational research. POS is the degree to which employees’ believe that their organization values their contributions and cares about their well-being. POS is generally thought to be the organization’s contribution to a positive reciprocity dynamic with employees, as employees tend to perform better to pay back POS. PPCV is a construct that regards employees’ feelings of disappointment (ranging from minor frustration to betrayal) arising from their belief that their organization has broken its work-related promises, is generally thought to be the organization’s contribution to a negative reciprocity dynamic, as employees tend to perform more poorly to pay back PPCV.
David R. Hekman and colleagues found that professional employees, such as doctors and lawyers, are most likely to repay POS with better performance when they have high levels of organizational identification combined with low levels of professional identification. Professional employees are most forgiving of PPCV when they have high levels of organizational identification combined with low levels of professional identification.
The norms of reciprocity in interactions among employees underlie Adam Grant's distinction between "giver cultures" and "taker cultures" as two end-points of a scale, with "matcher cultures" in between.
In evolutionary psychology
Evolutionary psychologists have used the norm of reciprocity to explain altruism by emphasizing our expectations that “helping others will increase the likelihood that they will help us in the future.” The underlying justification lies in the human desire to reciprocate kindness and cooperate for survival value has enabled our continued existence in a hostile world. Thus, the norm of reciprocity ultimately has survival value. Furthermore, being as this sentiment is intrinsic to our evolutionary history and existence, adherence to the norm would constitute “natural” behavior whose neglect might necessarily cause a degree of dissonance in an individual who, among many other self-concepts, consciously labels himself a human being, perhaps leading to a reduction in self-esteem.
In developmental psychology
Developmental psychologists have studied the norm of reciprocity and the development of this norm in children. Psychologists have found that children begin to show the reciprocal behavior around the age of two, when they observe the behavior of others and begin to have their own relationships with peers. One way that psychologists have been able to study the norm of reciprocity in children is by observing and experimenting on their toy sharing behavior.
Kristina R. Olson and Elizabeth S. Spelke (2007) conducted an experiment is which they used dolls to represent family members and friends and gave the child various items to distribute to the dolls after a series of situations were explained to the child. These situations represented private and public reciprocity and gave the child the choice of which dolls to share the items with. An example of a situation involves one of the dolls sharing with the rest of them. Olson and Spelke found that children will give to family and friends more than strangers, repay those who shared with them, and reward those who share with others, even if they do not receive the item.
A study was done in 2000 that consisted of 116 MBA students enrolled in a part-time MBA program at a business school, in the north east of the United States (Chen, 2009). The study consisted of two parts, the first part was to complete a series of self perception questions, which included the measure of the relational-self orientation (Chen, 2009). The second part was to complete a work relationship exercise during a class session 6 weeks later than the first task. "In the exercise, participants read a vignette in which they were asked to imagine that they were the focal person in a reward allocation scenario at work" (Chen, 2009). They were then told that they worked hard on the project together with a colleague, and made the same sort of effort and contribution to the project. Their supervisor then agreed to give $1000 reward. They were then given the following options on how to divide the money: (A) Your colleague will make a proposal as to how the money should be divided. (B) If you accept the proposal, then you will get what the colleague proposed to you. However, if you reject it, then the money will return to the company for future reward considerations. Measures were calculated on how many people would reject the proposal or accept the proposal. And the results were positively and negatively skewed. If the two persons were close friends or colleagues the acceptance rate was 62% if the offer was 20% of the 1000 dollars, and 100% if the offer was 80% of the money (Chen, 2009). If the colleagues were distant then the rates were 20% for 20% of the money and 77% for 80% of the money (Chen, 2009).
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