Norwegian Air Shuttle
|Founded||22 January 1993 (23 years ago)|
|Frequent-flyer program||Norwegian Reward|
|Subsidiaries||Norwegian Long Haul
Norwegian Air International
|Headquarters||"Diamanten" (The Diamond) building
|Key people||Bjørn Kjos (CEO)
Bjørn H. Kise (Chairman)
Norwegian Air Shuttle ASA (OSE: NAS), trading as Norwegian, is the third largest low-cost carrier in Europe, the second-largest airline in Scandinavia, and the ninth-largest airline in Europe in terms of passenger numbers. It offers a high-frequency domestic flight schedule within Scandinavia and Finland, and to business destinations such as London, as well as to holiday destinations in the Mediterranean and the Canary Islands, transporting over 30 million people in 2015.
As of July 2016, Norwegian operates 110 aircraft, of which 100 are Boeing 737s and 10 are Boeing 787 Dreamliners. The airline is known for its distinctive livery of white with a red nose, with individual portraits of noteworthy Scandinavians on the aircraft's tail fin.
Norwegian launched its long-haul operation in May 2013. The long-haul flights were intended to be operated by two fully owned subsidiaries, Norwegian Long Haul and Irish based Norwegian Air International (NAI), which has a unique air operator's certificate (AOC) but shares branding and commercial set-up with the rest of the Group. Due to delayed approval of a Foreign Air Service Permit from the U.S. Department of Transportation for NAI however, all long-haul flights have been performed by the parent company under its original AOC, NAX. Many flights from the European bases are now operated by NAI, under its unique AOC, using the IBK ICAO code to distinguish these flights. These are operated using Norwegian's Irish registered aircraft. Crew bases for the long haul Boeing 787 fleet are at Bangkok Suvarnabhumi Airport, New York JFK Airport, London Gatwick Airport and Fort Lauderdale-Hollywood International Airport.
- 1 History
- 2 Corporate affairs
- 3 Destinations
- 4 Fleet
- 5 Operations and services
- 6 Awards
- 7 Customer service related criticism
- 8 Labour related criticism
- 9 See also
- 10 References
- 11 External links
Regional airline – 1993–2002
Norwegian Air Shuttle (NAS) was founded on 22 January 1993 to take over the regional airline services produced by Busy Bee for Braathens in Western Norway. Busy Bee, founded in 1966, was a subsidiary of Braathens that operated a fleet of Fokker 50 aircraft on charter services. This included the network of regional services between cities on the west coast of Norway operated on wet lease for the mother company. Following Busy Bee's bankruptcy in December 1992, NAS took over three leased Fokker 50 aircraft, and started operating from Bergen Airport, Flesland to Haugesund Airport, Karmøy, as well as from Bergen to Molde Airport, Årø or Kristiansund Airport, Kvernberget, and onwards to Trondheim Airport, Værnes. The company was established and owned by former Busy Bee employees and initially had a workforce of fifty. It was based in Bergen, but later established a technical base in Stavanger.
From 1 April 1994, the airline also began service from Bergen to Ålesund Airport, Vigra. In 1995, the company received its fourth Fokker 50s, and had a revenue of NOK 86.6 million and a profit of NOK 2.9 million. It flew 50 daily services.
By 1999, the company had six Fokker 50s and flew 500,000 passengers on 20,000 flights. The company had a revenue of NOK 172 million and a profit of NOK 13 million. On 2 June 2000, NAS bought the helicopter operator Lufttransport from Helikopter Service. In 2000, the NAS fleet was expanded to seven Fokker 50s. From 2 January 2001, several Braathens routes were terminated, including the NAS-operated services from Kristiansund to Trondheim and Molde. The route from Bergen to Haugesund, and Bergen–Molde–Trondheim were reduced.
On 7 January 2002, NAS took over the responsibility for the route from Stavanger to Newcastle, flying two round trips per day. This was the first route on which the airline did not wet lease the aircraft to Braathens, but instead operated the route in its own right. After Braathens was bought by Scandinavian Airlines System (SAS) in November 2001, all contracts that Norwegian had with Braathens for the routes on the Norwegian west coast were cancelled by SAS, as it wanted its subsidiary SAS Commuter to take the routes over. NAS had an 18-month cancellation period in its contract with Braathens, however this was not respected by SAS; the contracts were terminated without any notice.
Low-cost carrier – 2002 onwards
Following the decision by SAS to purchase Braathens, and the subsequent termination of all contracts between Braathens and NAS, NAS announced in April 2002 that it would start domestic scheduled services as a low-cost carrier on the busiest routes. From 1 September 2002, the airline re-branded as Norwegian.
The airline opened its second hub at Warsaw Frederic Chopin Airport in Poland, flying to Central European destinations. There were two Boeing 737 operating from Warsaw. The base was closed in 2010. Norwegian Air Shuttle ASA announced 24 April 2007 that it had bought 100% of the Swedish low-cost airline FlyNordic from Finnair plc; becoming the largest low-cost airline in Scandinavia. As payment for the shares in FlyNordic, Finnair received a 5% share stake in Norwegian.
On 30 August 2007, Norwegian ordered 42 new Boeing 737-800 aircraft, with options for 42 more, an order worth US$3.1 billion. This order was later increased by six aircraft in November 2009. In July 2010 15 of the options were converted to orders, and in June 2011 15 more options were converted, bringing the total order of new, owned 737-800s to 78 aircraft with 12 remaining options. Additionally, Norwegian introduced leased Boeing 737-800 aircraft into the fleet. The first leased 737-800 arrived at Oslo Airport, Gardermoen, Norway, on 26 January 2008.
In April 2010, Norwegian started flights from Oslo-Gardermoen and Stockholm to Helsinki-Vantaa Airport. During early 2011, Norwegian had three aircraft stationed there, introducing domestic flights to Oulu Airport and Rovaniemi Airport on 31 March 2011. In May, flights to nine additional international destinations began.
In October 2009, Norwegian announced it intended to start flights from Oslo to New York City and Bangkok, requiring new intercontinental aircraft. In 2010, it said it was considering up to 15 intercontinental destinations from Scandinavia, and would also consider services to South America and Africa. On 8 November 2010, Norwegian announced that it had contracted to lease two new Boeing 787 Dreamliners with delivery in 2012; and that it was negotiating the leasing of additional aircraft.
On 25 January 2012, Norwegian announced the largest orders of aircraft in European history. The orders consist of 22 Boeing 737-800 and 100 Boeing 737 MAX 8 aircraft with options for another 100 of the latter; and for 100 Airbus A320neos with options for another 50.
In late October 2012, the airline announced a new base at London Gatwick from spring 2013 with three Boeing 737-800s to be used on new international routes from London to leisure destinations in Spain, Portugal, France, Italy and Croatia. All announced routes are flown in competition with airlines such as easyJet, Monarch, Ryanair and Thomson Airways. Gatwick is also served by Norwegian from a large number of cities in Scandinavia.
In 2016 Norwegian won its first charter contract in the United States, flying three Boeing 737-800s out of Chicago/Rockford International Airport and General Mitchell International Airport in Milwaukee to Mexico and the Caribbean from December 2016 to April 2017 for Apple Vacations and Funjet Vacations.
The company's head office is in Diamanten, an office building at Fornebu, Bærum outside Oslo. Previously, the airline had its head office functions inside other buildings in Fornebu, but in 2010 moved to Diamanten, which had been the former Braathens, and later SAS Norway, head office.
The Norwegian Group consists of the parent company Norwegian Air Shuttle ASA, and the fully owned subsidiaries Norwegian Air Shuttle Polska Sp.zo.o and Norwegian Air Shuttle Sweden AB. All flights are operated by the parent company Norwegian Air Shuttle ASA; the subsidiaries manage personnel, sales and marketing within certain geographical areas.
Norwegian Air Shuttle ASA owns 100% of the telephone company Call Norwegian AS, 99.9% of NAS Asset Management which owns the new 737-800 aircraft purchased from Boeing, 100% of NAS Asset Management Norway AS, and 100% of Norwegian Long Haul AS, as well as 20% of Norwegian Finans Holding ASA (Bank Norwegian AS).
Norwegian is a member of European Low Fares Airline Association.
The key trends for Norwegian over recent years are shown below (as at year ending 31 December):
|Profit (EBT) (MNOK)||−110||39||−32||113||5||623||243||167||623||437||−1,627||75|
|Number of employees (FTE at y/end)||445||560||882||1,417||1,596||1,852||2,211||2,555||2,890||3,738||4,314||4,576|
|Number of passengers (M)||2.1||3.3||5.1||6.9||9.1||10.8||13.0||15.7||17.7||20.7||24.0||25.8|
|Passenger load factor (%)||66.8||78.0||78.6||80.1||78.7||78.2||77.4||79.3||78.5||78.3||80.9||86.2|
|Revenue/RPK (Yield) (NOK)||0.7||0.68||0.67||0.67||-||-||-||-||0.55||0.50||0.43||-|
|Number of aircraft (at year end)||11||13||22||32||40||46||57||62||68||85||95||99|
Norwegian serves Europe, North Africa and the Middle East for both business and leisure markets. In total the airline operates 416 routes to 126 destinations in 35 countries on four continents.
Domestic, intra-Nordic and typical European business and leisure destinations have the most service. The busiest routes in Norwegians network are the Oslo to Bergen and the Oslo to Trondheim routes with 15 daily round-trips. Norwegian’s largest non-Scandinavian operation is to London Gatwick with up to 24 daily round-trips.
Typical leisure destinations in Southern Europe are typically served once or twice a day from the main Nordic cities.
Norwegian started long-haul flights on 30 May 2013. The first scheduled Norwegian Long Haul flights were from Oslo and Stockholm to New York City and Bangkok, originally with wet-leased Airbus A340-300 aircraft while the airline awaited delivery of its new Boeing 787 Dreamliner aircraft. In March 2013 Norwegian Air Shuttle confirmed new long haul routes from Copenhagen, Oslo and Stockholm to Fort Lauderdale in Florida, beginning on 29 November 2013.
Intra-Scandinavian routes, and in particular "the capital triangle" between Oslo, Stockholm and Copenhagen, is attractive due to extensive traffic for both business and leisure travellers. Other modes of transportation are generally slow between these cities.
|Airbus A321LR||—||30||220||Deliveries begin 2019 |
|Boeing 737 MAX 8||—||108||186||Deliveries begin 2017|
In 2016, Norwegian Air Shuttle received 17 new Boeing 737-800s, 4 new Boeing 787-9s, and 2 Airbus A320neos. For 2017 the company will receive 17 Boeing 737-800s, 6 Boeing 737 MAX 8s, 9 Boeing 787-9s, and 6 Airbus A320neos.
From 1993 to 2002, the company solely operated Fokker F-50 turbo-prop aircraft primarily as a commuter airline, having a total fleet of six in 2002. The company ceased all F-50 operations at the end of 2003 in order to focus on the Boeing 737-300 jet operations and sold the last three of the Fokker F-50 in early 2004. For a limited period in the early years of the 737 operation Norwegian operated a 737-500 as an interim solution while waiting for 737-300 deliveries. Following the acquisition of Swedish low cost airline FlyNordic in 2007, Norwegian inherited eight MD-80 aircraft. The last of the MD-80 aircraft was phased out two years later.
|McDonnell Douglas MD-82||2008||2009|||
|McDonnell Douglas MD-83||2008||2009|||
Norwegian's aircraft livery is white with a signal red nose. Slightly further down the aircraft is a dark blue line. The vertical stabilizer of the aircraft in Norwegian's fleet is either white with red and dark blue lines at the top with white Norwegians titles in the blue or features depictions of historically significant Norwegians, Finns, Danes, and Swedes. Norwegian has also operated a single aircraft in a special promotional livery for the insurance company Silver.
Operations and services
All flight operations are performed under one single air operator's certificate (AOC) (ICAO airline designator NAX). The Group also held a Swedish AOC (ICAO airline designator NDC) up until 2009, but the double AOC operation was discontinued for efficiency purposes. The main technical base is at Stavanger, although heavy maintenance (C/D checks) and engine maintenance are put out on tender. Norwegian contracts out all aircraft ground handling to third party companies.
Norwegian, as a low-cost airline, operates aircraft with all-economy class seating. Surcharges are taken for on-board food and drinks, check-in baggage, payment by credit card and other non-core services.
The airline runs a frequent flyer program called Norwegian Reward. Passengers can earn points based on the price of the ticket and the ticket class (20% on Flex tickets, 2% on LowFare tickets). Norwegian supported the ban on point accrual that was in force on Norwegian domestic flights until 16 May 2013, but when that ban was lifted, the reward programs were extended to that market as well.
Norwegian also offers free WiFi on most of the services operated by its 737-800 fleet, but not on its 787 aircraft.
In 2009, Norwegian CEO Bjørn Kjos received the annual leadership's prize "Kunsten å lede" from Manpower Inc. and HR Norge. Kjos was also awarded the Ernst & Young Entrepreneur of the Year Award for Norway in 2009.
- 2016 Europe's Leading Low-Cost Airline 2015 awarded by World Travel Awards
- 2016 World’s best Low-Cost Long Haul Airline by Skytrax World Airline  
- 2016 Europe's best Low-Cost Airline by Skytrax World Airline  
- 2016 Freddie Awards: Best up-and-coming Award 
- 2016 Grand Travel Awards Norway: Best European Airline 
- 2016 Grand Travel Awards Norway: Best domestic airline in Norway 
- 2016 Grand Travel Awards Norway: CEO of the year: Bjørn Kjos of Norwegian 
- 2015 Norwegian awarded best low cost airline in Europe by Airlineratings.com 
- 2015 Norwegian named the most environmentally friendly transatlantic airline by International Council on Clean Transportation 
- 2015 Best in Region: Europe - Awarded by Apex Passenger Choice Awards 
- 2015 Best Inflight Publication - Awarded by Apex Passenger Choice Awards 
- 2015 Europe's Leading Low-Cost Airline 2015 awarded by World Travel Awards
- 2015 Norwegian's onboard magazine "N Magazine" won the award for "Customer Magazine of the Year" . Awarded by Professional Publishers Association.
- 2015 World’s best Low-Cost Long Haul Airline by Skytrax World Airline Awards
- 2015 Best lowcost airline in Europe for 2015 - Awarded by Airlineratings.com
- 2014 Best in Region: Europe - Awarded by Apex Passenger Choice Awards
- 2014 Best in Inflight Connectivity & Communications - Awarded by Apex Passenger Choice Awards
- 2014 Best Single Achievement in Passenger Experience for its moving map on the 787 Dreamliners - Awarded by Apex Passenger Choice Awards
- 2014 Europe’s best low-cost carrier of the year awarded by Skytrax World Airline Awards
- 2014 Named Biggest "‘new’ airline in the US market" by 4th US ANNIEs – Airline Awards of Anna.aero
- 2014 Voted "Best Low-Cost Airline of the World" by the 2014 Air Transport News Awards
- 2013 Europe’s best low-cost carrier of the year awarded by Skytrax World Airline Awards
- 2013 Best Inflight Connectivity and Communications awarded by Apex Passenger Choice Awards
- 2012 Best Inflight Connectivity and Communications awarded by Apex Passenger Choice Awards
- 2012 Second Best Low-Cost Airline in Europe awarded by Skytrax during the World Airline Awards 2012
- 2009 Norwegian named "Market Leader of the Year" by Air Transport World (ATW)
- 2008 Norwegian named the best low-cost carrier in Northern Europe by Skytrax
- 2008 Norwegian was awarded a prize for being the best Norwegian company in terms of public reputation, and for having the best management of all companies in Norway.
Norwegian Air customers have lodged a record number of complaints, with a tribunal judge stating to Dagens Næringsliv, "We have never before seen this scope of complaints in a single case". With more than 200 complaints having been registered with the Transport Complaints Board alone, passengers have created the Twitter hashtag, #NeverFlyNorwegian.
Norwegian's policies have also been criticized by passengers who were left without food, drinks and blankets on board for up to 12 hours (available for pay but only with correct type of credit card). In August 2014, 35,000 people were reportedly hit with delays when flying with Norwegian, and 1,200 passengers ultimately sued Norwegian for compensation.
Between 2011 and 2013, Norwegian Air Shuttle (NAS) has received harsh criticism regarding its treatment of employees. The media first reported NAS's announced intention to open a base in Helsinki, from where it hired pilots on short-term contracts (in Estonia) rather than as employees within the company. The Norwegian tax-office authorities suspected in August 2012 that many Norwegian citizens were working for NAS on these contracts and not paying Norwegian taxes despite operating on flights originating from Norway.
The Norwegian Pilot's Union (NPU) brought NAS to court over the short-term contracts. NAS CEO Bjørn Kjos only inflamed matters when he declared that NAS would no longer hire employees on Norwegian terms.
In the fall of 2012, NAS started to use contract-employed pilots on routes within Scandinavia, which was considered by the NPU to be an abrogation of labor terms regarding non-Scandinavian pilots on routes within Scandinavia. NPU soon after sued NAS.
In October 2013, the NPU announced their intention to strike as NAS forced its pilots to face dismissal or transfer to Norwegian Air Norway or Norwegian Air Resources AB, both subsidiaries of NAS. The respective subsidiary would then lease the pilots back to NAS. NPU and their Swedish counterpart SPF accused NAS of using this ploy to break the solidarity and organization of the pilots, with the eventual goal of co-ercing pilots to converting their jobs to contract positions.
In mid-December, NAS faced its Swedish non-contract flight-attendants with either dismissal or transference to Proffice Aviation, an external staffing company. According to the Swedish cabin-crew union, Unionen, it managed to save the jobs of 53 NAS employees, but it was dissatisfied with the direction NAS had taken. The situation led to the leader for the Swedish Left Party, Jonas Sjöstedt, to state that stricter regulation is needed for the use of staffing-companies in Sweden.
Norwegian Long Haul
Norwegian has also been criticised for the terms of its contracts with its long-haul flight-attendants on contracts based in Thailand. This has caused the Air Line Pilots Association to further accuse Norwegian of unfair competition practices.
The airline contests these accusations and has disclosed the pay scale for its Thai employees, who earn between USD 33,300 and USD 39,200 per annum which is under the $42.2K USD  average pay for US flight attendants (though these comparisons are made between solely intercontinental Norwegian Long Haul flights versus domestic and intercontinental flights of US paid flight attendants).
- Her er Europas største flyselskaper, regnet etter passasjertall Verdens Gang 9.January 2013 (Norwegian)
- "Norwegian Air Shuttle på ruinene etter Busy Bee" (in Norwegian). Norwegian News Agency. 27 January 1993.
- Valderhaug, Rune (28 January 1993). "Nytt selskap flyr fra Bergen". Bergens Tidende (in Norwegian).
- Larsen, Trygve (13 October 2000). "Vil fly selv". Dagens Næringsliv (in Norwegian).
- Valderhaug, Rune (20 January 1994). "Braathen vil ikke fly direkte Bergen Nord-Norge" (in Norwegian). p. 6.
- Sæthre, Lars N. (24 August 1996). "Nye aktører kjemper om Widerøe-nett". Aftenposten (in Norwegian). p. 27.
- "Norwegian Air Shuttle kjøper Lufttransport AS" (in Norwegian). Norwegian News Agency. 2 June 2000.
- Lillesund, Geir (15 November 2000). "Braathens fortsetter omleggingen – kutter kortruter" (in Norwegian). Norwegian News Agency.
- Larsen, Trygve (11 January 2002). "NAS inn for landing". Dagens Næringsliv (in Norwegian).
- "Directory: World Airlines". Flight International. 10 April 2007. p. 57.
- "Quarterly report 3rd quarter 2006" (PDF). norwegian.no.
- Norwegian to strengthen Scandinavian network with FlyNordic acquisition ATW Daily News, 25 April 2007.
- Reuters: Norwegian Air places $3.1 bln Boeing order
- "Photo Norwegian Air Shuttle Boeing 737-8FZ LN-NOB". Retrieved 10 May 2015.
- Kaur, Simmi (5 October 2010). "Norwegian åpner ny base". Aftenposten (in Norwegian). Retrieved 5 October 2010.
- "Norwegian åpner base og satser innenriks i Finland" (in Norwegian). Norwegian Air Shuttle. 5 October 2010. Retrieved 5 October 2010.
- Kaspersen, Line (22 September 2010). "Norwegians "hemmelige" langdistanseplaner". Dagens Næringsliv (in Norwegian). Retrieved 5 October 2010.
- Kaspersen, Line (8 November 2010). "Her er Norwegians New York-fly". Dagens Næringsliv (in Norwegian). Retrieved 5 October 2010.
- Ekroll, Henning Carr (25 January 2012). "Norwegian kjøper fly for 127 milliarder kroner". Aftenposten (in Norwegian). Archived from the original on 25 January 2012.
- volaspheric.blogspot.com: Norwegian announces base in London Gatwick, 25 October 2012
- Yeo, Ghim-Lay (13 July 2016). "Norwegian wins first US charter deals". FlightGlobal. Reed Business Information. Retrieved 5 January 2017.
- "Management". Norwegian Air Shuttle. Archived from the original on 15 August 2009. Retrieved 5 March 2010.
- Schmidt, Øystein (25 February 2010). "Kjos klinker til med realt kupp". Hegnar Online (in Norwegian). Retrieved 4 March 2010.
- Home page. Norwegian Air Shuttle. 13 January 2008. Retrieved on 7 May 2010. "Norwegian Air Shuttle – Postboks 115, 1330 Fornebu – Besøksadresse: Oksenøyveien 10A Fornebu."
- "Annual Reports". Norwegian Air Shuttle. Retrieved 10 December 2011.
- "The Year in Brief". Norwegian Air Shuttle. Retrieved 10 December 2011.
- "Norwegian Annual Report 2012 - the year in brief". 20 March 2013. Retrieved 20 May 2013.
- "Norwegian Q4 2013 Presentation" (PDF). Retrieved 21 March 2013.
- "Norwegian 2014 Annual Report" (PDF). Retrieved 2 January 2016.
- "Norwegian 2015 Annual Report" (PDF). Retrieved 9 June 2016.
- "Kjos sendte første fly til New York" (in Norwegian). e24/NTB. 30 May 2013. Retrieved 24 June 2013.
- AF Ole Kirchert Christensen (2013-03-14). "Til Florida for 3.000 kroner (opd.)". Check-in.dk. Retrieved 2013-05-06.
- Train travel times 2014: Stockholm-Oslo 5:55, Stockholm-Copenhagen 5:15, Oslo-Copenhagen from 7:00, according to ResRobot - Find the best connection from door to door.
- "Our Aircraft". norwegian.com. Retrieved 13 November 2016.
- "Utdrag luftfartøyregisteret inkludert månedlige endringer". Retrieved 10 May 2015.
- "Norwegian selects 30 A321LR for first transatlantic routes" (Press release). Airbus. 14 July 2016. Retrieved 2016-07-21.
- Norwegian.com press release
- "Fleet". Norwegian Air Shuttle. Retrieved 5 March 2010.
- Airfleets. "Boeing 737 in Norwegian Air Shuttle history". Retrieved 17 September 2009.
- Airfleets. "Fokker 50 in Norwegian Air Shuttle history". Retrieved 17 September 2009.
- Airfleets. "McDonnell Douglas MD-80/90 in Norwegian Air Shuttle history". Retrieved 17 September 2009.
- "Max Manus halehelt på Norwegians nyeste fly". Boarding.no (in Norwegian). 11 March 2010. Retrieved 11 March 2010.
- "Silver og Norwegian har inngått et nytt og spennende samarbeid: Lanserer Norges første logojet" (in Norwegian). Norwegian Air Shuttle. 14 September 2006. Retrieved 11 March 2010.
- "Service". Norwegian Air Shuttle. Archived from the original on 5 July 2009. Retrieved 5 March 2010.
- Ravnaas, Niels Ruben (23 May 2013). "Nå gir også Norwegian bonuspoeng" (in Norwegian). NA24. Retrieved 23 May 2013.
- "In-flight WiFi". Norwegian Air Shuttle. Retrieved 11 February 2013.
- Are Slettan. "Kjos årets leder". Nettavisen. Retrieved 10 May 2015.
- AirlineRatings (2013-11-06). "Airline Ratings". Airline Ratings. Retrieved 2014-01-17.
- "Norwegian is announced as the Best Low Cost Airline in Europe at the 2013 World Airline Awards". Worldairlineawards.com. 2013-06-18. Retrieved 2014-01-17.
- "Europe's Leading Low-Cost Airline 2015". World Travel Awards.
- "Air New Zealand Airline of The Year". Retrieved 10 May 2015.
- "APEX Hollywood Shortlist: Straight Outta Compton Nails B.O. Encore in Second Week at Number One - APEX - Airline Passenger Experience". APEX - Airline Passenger Experience.
- Øyvind Gustavsen. "Nytt prisdryss over Norwegian". VG. Retrieved 10 May 2015.
- "Vant prestisjefull kåring igjen". dn.no. Retrieved 10 May 2015.
- "The 4th US ANNIEs – Chicago O'Hare and Delta Air Lines win big". anna.aero. Retrieved 10 May 2015.
- "Air Transport News". Retrieved 10 May 2015.
- "Norwegian Air complaints pile up". newsinenglish.no. 7 January 2014.
- "Norwegian Air Review: How My Dreamlines Experience Turned Into A Nightmare". thiswaytoparadise.com. 14 August 2014.
- "Norwegian airline backs down on water and cash policy". The Daily Telegraph. 20 June 2013.
- "Swedish passengers sue Norwegian airline". thelocal.se. 13 August 2014.
- Knut-Erik Mikalsen. "Klageflom mot Norwegian". Aftenposten.
- "Klageflom mot Norwegian". Bergens Tidende.
- Berglund, Nina (21 August 2012). "Pilots land on tax authorities' radar". Views and News from Norway (newsinenglish.no). Retrieved 22 December 2013.
- "Norwegian-piloter etterforskes for skattesnusk". Dagens Næringsliv (in Norwegian). dn.no. Retrieved 22 December 2013.
|last1=in Authors list (help)
- "Pilot-opprør mot Kjos". Dagens Næringsliv (in Norwegian). dn.no. 4 April 2011. Retrieved 22 December 2013.
- "Vi ansetter ingen i Norge". TDN Finans (in Norwegian). dn.no. 19 May 2011. Retrieved 22 December 2013.
- "Norwegian saksøkes av sine egne piloter". Dagens Næringsliv (in Norwegian). dn.no. 16 September 2012. Retrieved 22 December 2013.
- "Norwegian vil vingeklippe piloter før streik". Dagens Næringsliv (in Norwegian). dn.no. 22 October 2013. Retrieved 22 December 2013.
- "Piloter varslar om sympatistrejk". Svenska Dagbladet (in Swedish). Stockholm: TT/SvD.se. 31 October 2013. Retrieved 22 December 2013.
- Karlsson, Josefin (19 December 2013). "Norwegian säger upp kabinpersonal i Sverige". Aftonbladet (in Swedish). Aftonbladet.se. Retrieved 22 December 2013.
- "Parat: - Sosial dumping i Norwegian". NTB/Dagens Næringsliv (in Norwegian). dn.no. 30 October 2013. Retrieved 22 December 2013.
- "Flight Attendants". dn.no. 9 September 2008. Retrieved 10 May 2015.
- "Forsiden". dn.no. Retrieved 10 May 2015.
Media related to Norwegian Air Shuttle at Wikimedia Commons