Office management

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Office management is a profession involving the design, implementation, evaluation, and maintenance of the process of work within an office or organization, in order to maintain and improve efficiency and productivity. Management is an important part of organisation.

Main functions[edit]

An office manager is responsible for monitoring and reviewing systems, usually focusing on specific outcomes such as improved timescales, turnover, output, sales, etc. They may supervise or manage a team of administrators, allocating roles, recruiting and training, and issuing assignments and projects. As such the role is varied, often including responsibilities across a diverse range of functions such as:

  • Customer Service
  • Report Writing
  • Budget Management
  • Database Management
  • Information System (MIS)
  • Systems Analysis
  • Process Mapping
  • Purchasing
  • Bookkeeping
  • Human Resources
  • Recruitment
  • Accounting
  • Sales and Marketing
  • Records Management
  • Form/Template Design
  • Website Maintenance
  • Project Management
  • Management Consultancy
  • Facilities Management
  • Space Management
  • Risk Management
  • Payroll
  • Safety and security management

Personal competencies useful in the role are: problem solving skills, good decision making abilities, integrity, resourcefulness, creativity, assertiveness, flexibility, time management skills and the ability to cope with pressure.

See also[edit]

Further reading[edit]

External links[edit]