Online public relations

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Online Public Relations (E-PR, Digital PR) functions the web relationship influence among the cyber citizens and it aims to make desirable comments about an organization, its products and services, news viewed by its target audiences and lessen its undesirable comments to a large degree.[1] Online public relations shows differences from traditional public relations. One of these is associated with its platforms. Compared with traditional public relations channels (such as TV, radio and printed press), the network systems used for online public relations vary from search to social platforms.[2] In the era of digital marketing, the major online public relations tools for the public relations professionals and marketers such as content marketing, search engine optimisation are the results of mixture of digital technologies and public relations. Those approaches have become the mainstream digital marketing machines and learning to take advantage of these marketing tools is an essential part of modern public relations strategies.[3][4]

Differences between online and traditional public relations[edit]

  • The organizations can communicate with its audiences directly through a variety of online platforms instead of depending on the media channels only
  • Audiences exposed to the information are linked to the network and then the flow of information is multi-directional among people
  • Multiple sources of information provided can be accessible to audiences
  • Audiences are entitled to the right to review, comment and assess [5][6]


* Buzz marketing.

Buzz marketing means marketers first identify the Alpha consumer in terms of a new idea and technologies and then promote specifically made messages such as a funny video or email with the help of the network of those Alpha consumers.[7] One of the typical examples was that Paper Magazine issued a nearly naked image of Kim Kardashian on their cover, then viewers who saw the photo responded immediately and made it spread quickly. As the whole version had come out, nearly one percent of the entire web activities in the US got involved.[8]

* Manage negative comments on third-party websites

There are relevant worries about some counter-arguments about brands reputation. Marketers are responsible for coping with unfavorable mentions quickly through online reputation management such as Google Alerts to influence people' attitudes toward those negative comments.[1]

* Display information online

The internet platforms provide organizations a variety of channels to issue timely news and information. The forms of information can vary from search to social to brand management platforms such as email alerts or news stories. These contents provided by organizations allow media channels to find news sources easily, which can increase the exposure of organizations and then improve public relations.[1]

* link building.

Link building is used to achieve and create hyperlinks to other third-party website or related site to help netizens to navigate between websites. Building high-quality links can have an effect on search result ranking.[9] Then finding partners websites to link and then increasing more traffic is involved in the daily work of online public relations professionals.[1]

See also[edit]


  1. ^ a b c d Dave, Chaffey; Fiona, Ells-Chadwick; Richard, Mayer; Kevin, Johnston (2009), Internet Marketing (4th ed.), Essex,EG: Pearson Education
  2. ^ "What is online public relations?". Ironpaper. Retrieved 10 March 2018.
  3. ^ Ana, Vitorino. "Combining PR and SEO strategies – Good for Business or Absolute Necessity?". MEDIAVISION. Retrieved 11 March 2018.
  4. ^ Lan,Ye, Eyun-Jung,Ki (2012). "The Status of Online Public Relations Research: An Analysis of Published Articles in 1992–2009". Journal of Public Relations Research. 24 (5). Retrieved 16 March 2018.
  5. ^ Ashok, Ranchhod; Cãlin, Gurãu; Jonathan, Lace (2002), On‐line messages: developing an integrated communications model for biotechnology companies
  6. ^ Pertti, Hurme (2001). "Online PR: emerging organisational practice". Corporate Communications. 6 (2). Retrieved 16 March 2018.
  7. ^ David, Jobber; Fiona, Ells-Chadwick (2016), Principles and Practice of Marketing (8th ed.), Berkshire,SL: McGraw-Hill Education
  8. ^ David, Hershkovits. "How Kim Kardashian broke the internet with her butt". Retrieved 13 March 2018.
  9. ^ Paddy, Moogan. "What Is Link Building & Why Is It Important?". Retrieved 16 March 2018.