Opodo

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Opodo logo.png

Opodo is an online travel agency which offers deals in regular and charter flights, low-cost airlines, hotels, cruises, car rental, dynamic packages, holiday packages and travel insurance. It is a pan-European enterprise, founded by a consortium of European airlines, including British Airways, Air France, Alitalia, Iberia, KLM, Lufthansa, Aer Lingus, Austrian Airlines and Finnair. The travel technology provider Amadeus owned 99.4% of the company until 2011.

Opodo operates out of fourteen European countries, with headquarters in London, UK. It operates Opodo-branded sites in Germany, the United Kingdom, France, Spain, Portugal, Italy, Austria, Belgium, Poland and Switzerland, as well as Travellink-branded sites in Sweden, Norway, Denmark, and Finland. It also operates several other French travel websites.

History[edit]

Opodo launched its first site in Germany in November 2001, its UK site in January 2002, its French site in April 2002 and its Italian site in January 2006. Giovanni Bisignani, former CEO of Alitalia and present CEO of IATA (International Air Transport Association) was Opodo's first CEO. Nicolas De Santis former CMO of web currency beenz.com and president of think tank Gold Mercury International was Opodo's first director of marketing, sales and strategy.

Prior to founding of Opodo, Orbitz was negotiating with European air carriers, trying to get a deal with them, but they were hesitant to participate in a company where the majority was with US cariers.[1]

Since 2011 Opodo is part of the largest online travel company in Europe, eDreams ODIGEO.[2]

Customer Service[edit]

Opodo.com and opodo.co.uk both have an “average” rating of 3 stars out 5 on the online review platform Trustpilot.[3] Opodo won a prestigious British Travel Award in 2015, being named “Best Flight Booking Website” by over 300,000 consumers who voted.[4] The majority of customer complaints focus on a serious lack of responsiveness from the Opodo customer care team, for instance not receiving a reply to an email in over a month, for them being "unreachable by phone," as well as many instances in which tickets booked and confirmed through Opodo are never actually reserved with the airline.[5]

Initial Public Offer[edit]

eDreams Odigeo board member James Hare saw the entire eDreams Odigeo group through its public launch on April 4, 2014.[6]

eDreams Odigeo offered its stock at 10.25 Eurodollars per share.[7]

That stock price had fallen to 1.02 Euros by October 24 of 2014, wiping out around one billion Eurodollars of market capitalization [8]

Some commentators called the launch “Europe’s worst performing IPO of 2014”.[9]

eDreams Odigeo issued the following announcement: “Effective March 25, 2015, eDreams ODIGEO (“the Company”) accepts the resignation of Mr. James Hare as an Independent member from the Board of Directors”.[10]

References[edit]

External links[edit]