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A pager (also known as a beeper) is a wireless telecommunications device that receives and displays numeric messages and/or receives and announces voice messages. One-way pagers can only receive messages, while response pagers and two-way pagers can also acknowledge, reply to, and originate messages using an internal transmitter. Pagers operate as part of a paging system which includes one or more fixed transmitters (or in the case of response pagers and two-way pagers, one or more base stations), as well as a number of pagers carried by mobile users. These systems can range from a restaurant system with a single low-power transmitter, to a nationwide system with thousands of high-power base stations.
One of the first practical paging services was launched in 1950 for physicians in the New York City area. Physicians paid $12 per month for the service and carried a 6 oz (200 g) pager that would receive phone messages within 25 mi (40 km) of a single transmitter tower. The system was manufactured by the Reevesound Company and operated by Telanswerphone. In 1960, John Francis Mitchell combined elements of Motorola's walkie-talkie and automobile radio technologies to create the first transistorized pager, and from that time, paging technology continued to advance, and pager adoption still continues to expand, as of July 2016. and retail locations where their simplicity, high reliability, and low cost represent significant advantages.
Function and operation
Paging systems are operated by commercial carriers, often as a subscription service, and they are also operated directly by end users as private systems. Commercial carrier systems tend to cover a larger geographical area than private systems, while private systems tend to cover their limited area more thoroughly and deliver messages faster than commercial systems. In all systems, clients send messages to pagers, an activity commonly referred to as paging. System operators often assign unique phone numbers or email addresses to pagers (and pre-defined groups of pagers), enabling clients to page by telephone call, e-mail, and SMS. Paging systems also support various types of direct connection protocols, which sacrifice global addressing and accessibility for a dedicated communications link. Automated monitoring and escalation software clients, often used in hospitals, IT departments, and alarm companies, tend to prefer direct connections because of the increased reliability. Small paging systems, such as those used in restaurant and retail establishments, often integrate a keyboard and paging system into a single box, reducing both cost and complexity.
Paging systems support several popular direct connection protocols, including TAP, TNPP, SNPP, and WCTP, as well as proprietary modem- and socket-based protocols. Additionally, organizations often integrate paging systems with their Voice-mail and PBX systems, conceptually attaching pagers to a telephone extensions, and they set up web portals to integrate pagers into other parts of their enterprise. A paging system alerts a pager (or group of pagers) by transmitting information over an RF channel, including an address and message information. This information is formatted using a paging protocol, such as 2-tone, 5/6-tone, GOLAY, POCSAG, FLEX, ERMES, or NTT. Two-way pagers and response pagers typically use the ReFLEX protocol.
Pagers themselves vary from very cheap and simple beepers, to more complex personal communications equipment, falling into eight main categories:
- Beepers or Tone-only Pagers are the simplest form of paging. They were named beepers because they originally made a beeping noise, but current pagers in this category use other forms of alert as well. Some use audio signals, others light up and some vibrate, often used in combination. The majority of restaurant pagers fall into this category.
- Voice/Tone pagers provide the ability to listen to a recorded voice message when an alert is received.
- Numeric Pagers contain a numeric LCD display capable of displaying the calling phone number or other numeric information generally up to 10 digits. The display can also convey pager codes, a set of number codes corresponding to mutually understood pre-defined messages.
- Alphanumeric Pagers contain a more sophisticated LCD capable of displaying text and icons. These devices receive text messages, often through email or direct connection to the paging system.
- Response Pagers are alphanumeric pagers equipped with built-in transmitters, with the ability to acknowledge/confirm messages. They also allow the user to reply to messages by way of a multiple-choice response list, and to initiate canned messages from pre-programmed address and message lists. These devices are sometimes called "1.5-way pagers" or "1.7-way pagers" depending on capabilities.
- Two-way Pagers are response pagers with built-in QWERTY keyboards. These pagers allow the user reply to messages, originate messages, and forward messages using free-form text as well as canned responses.
- One-way Modems are controllers with integrated paging receivers, which are capable of taking local action based on messages and data they receive.
- Two-way Modems have capabilities similar to one-way modems, and can also confirm messages and transmit their own messages and data.
Modern paging systems typically use multiple base transmitters to modulate the same signal on the same RF channel, a design approach called simulcast. This type of design enables pagers to select the strongest signal from several candidate transmitters using FM capture, thereby improving overall system performance. Simulcast systems often use satellite to distribute identical information to multiple transmitters, and GPS at each transmitter to precisely time its modulation relative to other transmitters. The coverage overlap, combined with use of satellite communications, can make paging systems more reliable than terrestrial based cellular networks in some cases, including during natural and man-made disaster. This resilience has led public safety agencies to adopt pagers over cellular and other commercial services for critical messaging.
In 1962 the Bell System—the U.S. telephone monopoly colloquially known as "Ma Bell"—presented its Bellboy radio paging system at the Seattle World's Fair. Bellboy was the first commercial system for personal paging. It also marked one of the first consumer applications of the transistor (invented by Bell Labs in 1947), for which three Bell Labs inventors received a Nobel Prize in Physics in 1956. Solid-state circuitry enabled the Bellboy pager, about the size of a small TV remote device, to fit into a customer's pocket or purse, quite a feat at that time. The Bellboy was a terminal that notified the user when someone was trying to call. When the person received an audible signal (a buzz) on the pager, he found a telephone and called the service centre, which informed him of the caller's message.
The Bell System Bellboy radio pagers each used three reed receiver relays, each relay tuned to one of 33 different frequencies, selectively ringing a particular customer when all three relays were activated at the same time—a precursor of DTMF.
The ReFLEX protocol was developed in the mid 1990s.
Pager use in the 21st century
While Motorola announced the end of its new pager manufacturing in 2001, pagers remain in use today in places where mobile phones typically cannot reach users, and also in places where the operation of the radio transmitters contained in mobile phones is problematic or prohibited. One such type of location is a large hospital complex, where cellular coverage is often weak or non-existent, where radio transmitters are thought to interfere with sensitive medical equipment and where there is a greater need of assurance for a timely delivery of a message. Another is a facility handling classified information, where various radio transmitter or data storage devices are excluded to ensure security. First responders in rural areas with inadequate cellular coverage are often issued pagers.
The 2005 London bombings resulted in overload of TETRA systems by the emergency services, and showed that pagers, with their absence of necessity to transmit an acknowledgement before showing the message, and the related capability to operate on very low signal levels, are not completely outclassed by their successors.
Volunteer Firefighters, EMS, and Rescue squad members usually carry pagers to alert them of emergency call outs for their department. These pagers receive a special tone from a fire department radio frequency.
The large hospital complex usually has teams, covering shifts, for the different services: the code blue team, the PICC line team, the lift team, etc.. Each service has a scheduled staff member carrying that specific pager. University medical centers have residents covering Surgery, or Medicine, or the Emergency Department, etc.. When the shift changes, the resident gives the pager to the next covering team member. The use of personal cell phones, in this setting, would require alerting every possible caller to the new staff member's number, for the next shift, which is not practical. Also, the pager can be "handed off" for a brief period of time, while the on-call staff member is temporarily unavailable, attending to a conference call or doing a procedure, for instance.
Restaurant pagers are in wide use today. Customers are given a portable receiver that usually vibrates, flashes, or beeps when a table becomes free or when their meal is ready. Companies like HME Wireless and Jtech are known leaders of the industry with smaller companies making up the rest of the market.
The U.S. paging industry generated $2.1 billion in revenue in 2008, down from $6.2 billion in 2003. In Canada, 161,500 Canadians paid $18.5 million for pager service in 2013. Telus, one of the three major mobile carriers, announced the end to its Canadian pager service as of March 31, 2015, but rivals Bell, Rogers and PageNet intend to continue service.
In popular culture
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As is the case with many new technologies, the functionality of the pager shifted from necessary professional use to a social tool integrated in one's personal life. Within a short time span, pagers evolved from a tool for "technocratic elites" to a tool used by "kids living in the projects."
During the rise of the pager, it became the subject of various forms of media; most notably in the 1990s hip-hop scene. Upcoming mainstream artists such as Ice Cube, Method Man, and A Tribe Called Quest began referencing forthcoming mobile technologies, in particular the pager. A Tribe Called Quest's single 'Skypager' directly speaks of the importance of such a wireless communication device. Q-Tip conveys that the skypager "serves an important communicative function for a young professional with a full calendar". Three 6 Mafia's "2-Way Freak" and the smash hit "Bug a Boo" from Destiny's Child also make reference to pagers. These references relate directly to illicit drug trade. Illicit drug dealers used pagers to great effect during the 1990s to conduct commerce, using them to arrange meetings with buyers.
The character Bob Pataki from the show Hey Arnold! was a successful example of a pager salesman, as the head of the emporium chain Big Bob's Beepers. The character was designed to be a firm representative of 1990s capitalist culture, explaining his love for a Wheel of Fortune clone and his ownership of a Lincoln Continental and a Hummer in later seasons.
Pagers were a featured segment on the "1991" episode of I Love the '90s: Part Deux. The segment explored the device's entrance into mainstream pop culture; it also discussed the humorous use of calculator spelling to send messages through the devices.
Pagers also get a cursory mention in Buffy: The Vampire Slayer. In the episode 'Never Kill a Boy on the First Date,' Buffy Summers says the line "If the apocalypse comes, beep me" and holds aloft a pager. In a later episode, 'The I in Team,' Professor Maggie Walsh gives a pager to Buffy, who responds with "I've been thinking about getting one of these." It was also often mentioned and used in the hit sitcom Friends throughout. The first mention of it is by Ross who says he bought it so he could know when Carol went into labor. In another episode, Rachel misinterprets Phoebe's reaction to her pager vibrating (upon receipt of a message) as an enthusiastic endorsement of a role-play fantasy based upon a Star Wars character.
A pager is used to deliver a message from God at (716) 776-2323 in the cinematic release of Bruce Almighty; the home video replaces this with a 555 number.
The growing popularity of cellphones in the early 21st century was accompanied by a corresponding decline in pager use by the general population. This shift accounts for Sam Flynn's amusement when Alan Bradley says "I was paged last night" in Tron: Legacy. Likewise, the 30 Rock sitcom character Dennis Duffy attracts disdain and mockery for his career as a pager salesman.
Associate superintendent for Dade County Public Schools in Florida James Fleming once called them "the most dominant symbol of the drug trade" and schools have previously forbidden students from carrying them because of the ease with which they could be "used to arrange illegal drug sales". The use of pagers by the Barksdale crew of drug dealers in Baltimore features prominently in the first season of the HBO cop drama The Wire.
Several Grand Theft Auto video games up to Grand Theft Auto: Vice City Stories utilized pager communication primarily for receiving instant messages during missions. A pager-like device was used in Grand Theft Auto: London, 1969 and 1961 as a portable device that receives telegrams.
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Pagers also have privacy advantages compared with cellular phones. Since a one-way pager is a passive receiver only (it sends no information back to the base station), its location cannot be tracked. However, this can also be disadvantageous, as a message sent to a pager must be broadcast from every paging transmitter in the pager's service area. Thus, if a pager has nationwide service, a message sent to it could be intercepted by criminals or law enforcement agencies anywhere within the nationwide service area.
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Many paging network operators now allow numeric and textual pages to be submitted to the paging networks via email. This is convenient for many users, due to the widespread adoption of email; but email-based message submission methods do not usually provide any way to ensure that messages have been received by the paging network. This can result in pager messages being delayed or lost. Older forms of message submission using the Telelocator Alphanumeric Protocol involve modem connections directly to a paging network, and are less subject to these delays. For this reason, older forms of message submission retain their usefulness for disseminating highly-important alerts to users such as emergency services personnel.
In the United States, pagers typically receive signals using the FLEX protocol in the 900 MHz band. Commercial paging transmitters typically radiate 1000 watts of effective power, resulting in a much wider coverage area per tower than a mobile phone transmitter, which typically radiates around 0.6 Watts per channel.
Although 900 MHz FLEX paging networks tend to have stronger in-building coverage than mobile phone networks, commercial paging service providers will work with large institutions to install repeater equipment in the event that service is not available in needed areas of the subscribing institution's buildings. This is especially critical in hospital settings where emergency staff must be able to reliably receive pages in order to respond to patient needs.
Unlike mobile phones, most one-way pagers do not display any information about whether a signal is being received or about the strength of the received signal. Since one-way pagers do not contain transmitters, one-way paging networks have no way to track whether a message has been successfully delivered to a pager. Because of this, if a one-way pager is turned off or is not receiving a usable signal at the time a message is transmitted, the message will not be received and the sender of the message will not be notified of this fact. In the mid-1990s, some paging companies began offering a service, which allowed a customer to call their pager-number, and have numeric messages read back to them. This was useful for times when the pager was off or out of the coverage area, as it would know what pages were sent to you even if you never actually received the page.
Other radio bands used for pagers include the 400 MHz band, the VHF band, and the FM commercial broadcast band (88-108 MHz). Other paging protocols used in the VHF, 400 MHz UHF, and 900 MHz bands include POCSAG and ERMES. Pagers using the commercial FM band receive a subcarrier, called the Subsidiary Communications Authority, of a broadcast station.
On-site paging systems in hospitals, unlike wide area paging systems, are local area services. Hospitals commonly use on-site paging for communication with staff and increasingly for contacting waiting patients when their appointment is due. These offer waiting patients the opportunity to leave the waiting area, but still be contacted.
- Alfred J. Gross
- Motorola Minitor Voice Pager
- Simple Network Paging Protocol (SNPP)
- Text messaging, also known as texting
- Wireless Communications Transfer Protocol (WCTP)
- Pocket Radio Pages Doctors Night Or Day, January 1951, Popular Science
- John F. Mitchell Biography
- The Top Giants in Telephony
- Who invented the cell phone?
- Use of Pagers in Crisis Situations (Archive)
- Shoppers Drug Mart Pharmacy Services
- Tyson, Jeff, How Restaurant Pagers Work, retrieved 17 January 2010
- US. FCC. Report and Recommendations to the Federal Communications Commission. FCC, 12 June 2006, pg 24. Web. 14 Apr. 2013. <http://transition.fcc.gov/pshs/docs/advisory/hkip/karrp.pdf> (Archive).
- London Ambulance Service - Pager and SMS Procedure Section 3.0. March 2007.
- NFPA 1221: Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems, 2002 edition, at 1221-23 section 18.104.22.168
- Keller, A. C. (1964), Recent Developments in Bell System Relays -- Particularly Sealed Contact and Miniature Relays (PDF), The Bell System Technical Journal
- London Ambulance Service - Response to London Assembly 7 July Review Committee report
- AnythingResearch.com report on Paging Industry market size 2003 and 2008 research data used with permission
- Heckman, Davin (2006), ‘Do You Know the Importance of a Sky Pager?: Telecommunications, African-Americans, and Popular Culture′ (p.175)
- Heckman, Davin (2006), "‘Do You Know the Importance of a Sky Pager?’: Telecommunications, African-Americans, and Popular Culture."
- Sims, Calvin (1988-09-25). "Schools Responding to Beeper, Tool of Today's Drug Dealer, by Banning It". The New York Times. Retrieved 2014-02-16.
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