Paul M. English
Paul M. English
English in 2015
|Born||1963 (age 55–56)|
Boston, Massachusetts, U.S.
|Alma mater||University of Massachusetts-Boston (B.S. Computer Science '87, M.S. Computer Science '89)|
|Occupation||CTO and co-founder of Lola.com|
Paul M. English (born 1963) is the founder of several software companies and a philanthropist. He is the CTO and co-founder of Lola.com, a Boston-based travel service. English was previously the CTO and cofounder of Kayak.com. KAYAK was acquired by Priceline in November 2012 for 1.8 billion dollars. English founded the business travel startup Lola in 2015 and was its first CEO.
Early life and education
English worked as a software engineer at Texet Corporation (electronic publishing software) in Arlington, Massachusetts, at Haemonetics (blood centrifuge device drivers) in Braintree, Massachusetts, at Data General (operations research) in Westboro, Massachusetts, at APC Systems (real-time data acquisition for the US Air Force) in Melrose, Massachusetts, and at Individeo (sound effect development) in Woburn, Massachusetts.
English was the President of Boston Light Software, an ecommerce company he co-founded in Arlington, Massachusetts in 1998 and sold to Intuit in 1999, where English became Intuit’s VP of Technology. At Intuit, he managed the QuickBooks web site creation and merchant account / service ecommerce development teams and he led the creation of the Intuit Developer Network and the Intuit Innovation Lab.
English was a Director at Intermute from 1999 to 2005, a company he co-founded with his brother Ed English. InterMute was sold to Trend Micro in May 2005. At Intermute, Paul English led the design and development of “SpamSubtract”.
English served in 2008–2009 as the Chief Technology Director of the Division of Social Medicine and Health Inequality at the Brigham and Women’s Hospital in Boston, Massachusetts, leading the creation of GHDonline community of global health workers.
English is the founder of the World Xiangqi League, an online Chinese chess community created in 1997.
In July 2015, English founded the travel startup Lola.com and was the founding CEO. Lola initially used chat and AI to create a more efficient way to book travel. In 2017 after, Lola pivoted into business travel and hired former HubSpot CMO Mike Volpe to replace English as CEO; English became Lola's CTO.
English is the founder of “GetHuman.com” which seeks to restore personal contact in customer service.
He has two children.
- "A Voice in the Wilderness". People. December 5, 2005.
- "The Way I Work: Paul English of KAYAK". Inc. February 1, 2010.
- "In a Self-Serve World, Start-Ups Find Value in Human Helpers". New York Times. December 16, 2015.
English, the co-founder of a company called Lola.com
- "KAYAK acquired by Priceline". Boston Globe. November 8, 2012. Retrieved 2012-11-08.
- "Boston Latin - Notable Alumni".
- "Boston Light Software". Bloomberg. August 2, 1999.
- "Trend Micro to buy anti-spyware firm InterMute". NetworkWorld. May 10, 2005.
- Division of Social Medicine and Health Inequality
- "Faculty profile: Paul English". MIT Sloan School of Management. Retrieved 2013-10-07.
- "Experiencing a cold reality". The Boston Globe. August 16, 2016.
- "Mayor backs new plan to build MLK memorial in Boston". The Boston Globe. September 20, 2017.
- "Interview with English about GetHuman.com". NPR Morning Edition. November 23, 2005. Retrieved 2008-08-14.
- "2008 CTO of the Year". Reuters. October 24, 2008. Retrieved 2008-08-24.
- "2012 New England Entrepreneur of the Year award recipients". Ernst and Young. Archived from the original on 2012-06-25.
- Kidder 2016, p. 103.
- Kidder, Tracy (2016). A Truck Full Of Money: One Man's Quest To Recover From Great Success. Random House. ISBN 978-0-8129-9524-4.
- "paulenglish.com" (2015-08-26)
- Lola Travel Company
- "Here & Now: Kayak Co-Founder Paul English On His 'Truck Full Of Money'" (2016-09-20)
- "Tracy Kidder's new book trails struggles of a bipolar software entrepreneur building a successful start-up" (2016-09-16)
- "'A Truck Full of Money,' by Tracy Kidder" (2016-09-22)
- "New York Times: Paul English of KAYAK, on Nurturing New Ideas" (2013-07-25)
- "How This Introvert Founder Became a Billion-Dollar Leader" (2017-03-03)
- "The Way I Work: Paul English of Kayak" (2010-02-01)
- "I Have Never Met A $1.8 Billion Founder Like Paul English" (2017-08-17)
- "He Sold His Business for $2 Billion. Now He's an Uber Driver. Huh?" (2016-06-01)
- "Fast Company: Five Word Performance Reviews" (2013-10-03)
- Fortune/CNN "Why Kayak's coders handle customer service" (2012-09-26 video)
- "OnStartups: Startup Insights From Paul English, Co-Founder of KAYAK" (2010-05-10 blog&audio)
- "FastCompany: Creating A Culture of Innovation" (2012-04-03)
- "Mass High Tech: KAYAK CTO Paul English shows knack for finding talent" (2010-04-09)
- "Business Week: Inside the Elephant Room at KAYAK" (2012-12-06)
- "Tnooz: KAYAK Exit Interview" (2014-01-30)