Phone tag is a phenomenon in which two parties attempt to contact each other by telephone, but neither is able to get a hold of the other for a conversation. Both parties may leave a message on the answering machine or voicemail of the other, and request a call back. This continues for a period of time, often with the two parties exchanging attempts to have a real-time conversation. The name derives from the playground game tag, where players chase one another in turn.
Phone tag became common in the 1980s with the advent of messaging technologies and caller ID. It was seen as having advantages in that people could leave and receive messages at their convenience rather than having to find a common time with the other party to have a conversation.
Nowadays, emerging technologies can convert voice messages into text form, making it easier to check voicemail and get a message across.
- People and computers XIV: usability or else! : proceedings of HCI 2000; By Yvonne Wærn, Sharon McDonald, Gilbert Cockton; page 18
- The Irwin handbook of telecommunications management; By James Harry Green; Chapter 16: Why Phone Tag Occurs; pages 325-26
- Career Quest for College Students; By Robert T Uda; page 55
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