Plum Voice

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Plum Voice
Privately Held / Employee-Owned
Industry Telecom and Software
Founded 2000
Founder Matt Ervin
Key people
CEO: Andy Kuan

The Plum Group, Inc. (DBA Plum Voice) is a company that provides interactive voice response platforms, systems and hosting services to developers and companies to automate call center and business processes over the phone.

Products and services include:

  • The Plum VoiceXML Platform
  • Plum IVR Hosting Suite
  • Plum Survey
  • Plum IVR Server
  • Plum Professional Services
  • QuickFuse

Plum is headquartered in New York City with offices in Boston, Denver and London.


Plum Voice, founded in 2000 as The Plum Group, Inc., was incorporated to create technologies for personalized audio communication. By 2001, Plum had commercialized the open-standard Plum VoiceXML IVR platform which facilitated the creation of dynamic telecom applications. Since then Plum has continually refined this product with supplemental tools and applications, while remaining a certified supporter of the open-standard VoiceXML 2.0 specification.

  • 2001 - Commercial launch of Plum VoiceXML IVR platform for customer-premises deployment
  • 2002 - Launch of Plum Voice Hosting Centers for 24x7x365 managed IVR hosting
  • 2004 - Plum Voice application suite receives a "Product of the Year" award from Customer Interactions magazine
  • 2008 - Plum Survey builder launched, a do-it-yourself IVR survey tool.
  • 2010 - Plum launched QuickFuse, a web-based rapid development platform used to create voice applications.

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