Point of difference

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Point of difference refers to the factors of goods or services that establish differentiation. Differentiation is the way in which the goods or services of a company differ from its competitors. The indicators of the point of difference’s success would be how can the goods or services provide benefits to consumers, and having the consumers positively and strongly associate with the particular brand instead of other brands within the competing industry. However, an excessive degree of differentiation would cause the goods or services to lose its standard within a given industry, and, it would result in losing consumers. Hence, a balance of differentiation and association is required, and point of parity has to be adopted in order to allow a business to remain or further enhance its competitiveness.[1][2]

Significance of Differentiation[edit]

Being Able to Stand Out from Its Competitors

By differentiating itself from competitors, a business might have greater potential income. Because having differentiated goods or services limits the choices of consumers, which drive them to purchase goods or services from a particular company. In addition to that, the threats brought by competitors would be lowered significantly, which means, by adopting differentiation strategy, it would allow businesses to be more competitive and be able to have a greater source of income.[3][4]

Effects on Brand Loyalty

As the choices of consumers would be lowered significantly from differentiation strategy, consumers are unlikely to accept other variations without being convinced. Which means, it drives the consumers to lean towards a particular company, and establish a better relationship with the company. Thus, businesses would be able to take advantage from brand loyalty and further enhance the competitiveness.

The Relationship Between Point of Difference and Point of Parity[edit]

Point of Parity

Point of parity refers to the way in which a company’s product offers similarity with its competitors within an industry. It could also be known as the elements that are considered mandatory for a brand to be recognized as a legitimate competitor within a given industry.

The Importance of Adopting Point of Parity

As an excessive degree of differentiation would cause the goods or services losing its standard, but not having differentiation would not benefit businesses as well. Therefore, in order to avoid excessive differentiation, adopting point of parity would be the solution. In terms of offering similarities, businesses should look at the benefits and all the positive features of the competitor’s product, and take advantage from it. At the same time, businesses could work on the negative aspects or even further enhance the positive features of the particular product in order to achieve differentiation, and to take advantage from it. Therefore, finding a balance between point of difference and point of parity is a critical factor for businesses to succeed.[5]

Variety of Differentiations[edit]

Product Differentiation

In order to achieve product differentiation, that particular product needs to have other unique features and stands out from its rivalries’ product, or, by entering a new industry, that particular product would then become the only product that offers certain features to consumers. Achieving product differentiation is one of the ways for businesses to become the market leader, and would allow them to take advantage from it. However, if the product differentiation were too radical, it would lead to consumers fearing to accept the new product, where it might not meet the standards of what the consumers are looking for, or it could be quickly obsolete.[6]

Price Differentiation

Price differentiation is where a business offers a different price (lower or higher) from the industry’s standard or its competitors. By offering a lower price, it would attract consumers to purchase, as their demand is likely to be higher, when the price is lower. In terms of offering a higher price, it also has the effect of drawing the attention from consumers, as consumers would wonder the reason behind it, and higher price product tends to be more appealing to the upper class group. However, in order to take advantage from offering a higher price, the quality of the product has to match the price, otherwise, consumers would lose interests because of not getting what they pay for.[7]

Differentiation Focus

The principles of differentiation focus are similar to all the other differentiation strategies, where it differentiates some of the features from the competitors. However, differentiation focus targets a particular segment within a market, where it allows businesses to focus on their strength. Thus, the user experience of the particular segment would be better, as all the marketing and pre-production work of the goods or services are focused on specific segment.

Case Studies[edit]

Apple's Mac OS System

The Mac OS System that Apple offers would be a great example of a successful differentiation strategy. Regarding the product differentiation, the Mac OS System offers a variety of features and advantages that Windows PC does not have. For example, MacBook does run faster in the SSD drives and flash storage through the use of PCIe connections, as opposed to the majority of premium PCs, where SATA is being used instead. Additionally, the Mac OS System has a better security system in terms of preventing users away from being attacked by virus, where for Windows PCs, users are more likely to suffer from virus attack. Also, MacBook comes with excellent software included, for example, iMovie, GarageBand and FaceTime, which allows users to have a better user experience. Thus, Apple is able to stand out from its competitors with its unique features through product differentiation strategy, as well as being able to take advantage from using premium-pricing strategy as their price differentiation.[8]


Snapchat was found in 2011, and was recognized in 2014, where 9% of the US smartphone owners use Snapchat. Developers, Bobby Murphy and Evan Spiegel took advantage from the growing trend of the social media, and targeted people from the age of 13 to 34, as expressing feelings and thoughts through the social media is one of the biggest phenomenon of teenagers. It was a successful differentiation focus strategy implemented by Snapchat, as they focused on a particular segment instead of targeting people from every age group. By implementing differentiation focus strategy, it allowed Snapchat to focus on the features that people from the age of 13 – 34 prefer, and as a result, user experience would be enhanced, as the app is tailored for them. Thus, in 2014, Snapchat became the top three leading social media app.[9][10]

Impact on Businesses[edit]

Advantages and Disadvantages of Differentiation Despite the significance of implementing differentiation strategy, differentiation itself has its advantages and disadvantages. In terms of advantages, one of the examples would be it enhances innovation, where new goods and services would draw public’s attention, and allowing businesses to survive in the global competitive market, as differentiated products would stand out from other competitors and avoid the threats brought by substituted products. In addition, differentiation would allow businesses to take advantage from brand loyalty. It is because differentiated goods and services are likely to have a better user experience, hence, the chance of having returning customers would be significantly increased.

However, differentiation also contains disadvantages, an example would high cost and time consuming, especially in the introduction stage of the product life cycle.[11] It is because R&D (research and development) and marketing would require certain amount of money and time in order to be accomplished properly. Apart from the concern over cost and time, another disadvantage would be differentiation hinders market entry. It is because successful differentiation would attract competitors to replicate, and once competitors implement price differentiation strategy, customers are likely to leave for a better offer in terms of the price. Therefore, in order to avoid all the threats, businesses would have to ensure marketing and branding have been well accomplished in order to take advantage from brand loyalty.[12]

Short-term and Long-term Effects

From a short-term point of view, differentiation strategy is less likely to favor businesses, as R&D (research and development) and marketing would require certain amount of money and time. Also, it takes time for differentiated products to gain recognition and be accepted by the public. However, it is arguable that, differentiated products are able to draw attention and spark people’s interest, as they are newly introduced. Yet, given that the cost and time play a significant role in an investment, the threats of differentiation would outweigh the benefits of differentiation in the short-term.

On the other hand, from a long-term point of view, differentiation strategy is more likely to favor businesses. It is because once R&D (research and development) and marketing are being done, businesses would be able to have a clearer picture regarding what do people prefer, then differentiation focus strategy can also be implemented. Furthermore, differentiated products are likely to be recognized, as people would discover and examine them, which means, the risk of not gaining recognition would be reduced, and businesses are be able to take advantage from brand loyalty if the user experience is exceptional. On the flipside, it is also conceivable that successful differentiation would hinder new entry, which means, the competition in a particular industry could become more competitive. Additionally, innovation is required in order to survive in the competitive global market, which means, it could be challenging for businesses to ensure their differentiated products are innovative and contemporary for people over a long period of time. Thus, even though the upside of differentiation strategy is more likely to outweigh the downside of differentiation strategy in the long-term, but businesses would also have to ensure its sustainability at the same time.


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