Prometric

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Prometric
TypePrivate
Founded1990
HeadquartersBaltimore
ParentBaring Private Equity Asia
Websitehttp://www.prometric.com

Prometric, also known as Prometric Testing, is a U.S.-based company in the test administration industry. Its corporate headquarters is located in Canton (Baltimore, Maryland) in the United States. Prometric operates a test center network composed of thousands of sites in 160 countries. Many examinations are administered at Prometric sites, including those from the:

History[edit]

Prometric's computerized testing centers were founded by Drake International in 1990 under the name Drake Prometric.[3] In 1995, Drake Prometric L.P. was sold to Sylvan Learning in a cash and stock deal worth approximately $44.5 million.[4] The acquired business was renamed Sylvan Prometric, then sold to Thomson Corporation in 2000.[5] The Thomson Corporation announced its desire to sell Prometric in the fall of 2006, and Educational Testing Service announced plans to acquire it.[6] On Monday, October 15, 2007, Educational Testing Service (ETS) closed its acquisition of Prometric from the Thomson Corporation.[7] In 2018, Prometric was bought by Baring Private Equity Asia.[8] In September 2019, Roy Simrell joined Prometric as President and CEO.[9]

Business[edit]

Prometric sells a range of services, including test development, test delivery, and data management capabilities. Prometric delivers and administers tests to approximately 500 clients in the academic, professional, government, corporate and information technology markets. While there are 3,000 Prometric test centers across the world,[10] including every U.S. state and territory (except Wake Island), whether a particular test can be taken outside the U.S. depends on the testing provider. For example, despite the fact that Prometric test centers exist worldwide, some exams are only offered in the country where the client program exists. The locations where a test is offered, as well as specific testing procedures for the day of the exam, are dictated by the client.

In the Republic of Ireland, Prometric's local subsidiary is responsible for administering the Driver Theory Test.[11]

Challenges[edit]

Prometric has faced criticism by many test takers as a result of its lack of accountability and mismanagement.[12] Many accuse the service of having monopoly power, since the test they desire to take is only offered through a Prometric center.[13][14]


Chronological Listing of Business Challenges:

In 2009, the company faced a hurdle due to widespread technical problems on one of India's MBA entrance exams, the Common Admission Test. Over 8000 test takers were affected.[15]

In 2011, Prometric lost the contract for conducting the Oracle certification exam and they were replaced by Pearson VUE.[16]

In 2014, the IBM Professional Certification Program exam delivery was moved from Prometric to Pearson VUE Test Centers.[17]

In 2014, Prometric lost the bid for conducting it second time to an Indian tech firm.[18]

In 2014, a latency issue affected one Prometric-administered test, namely the AIPGMEE.[19]

In 2014, Microsoft ended its exam partnership with Prometric.[20]

In 2017, Prometric lost the contract for conducting the Medical College Admission Test (MCAT) exam. They were replaced with Pearson VUE.[21] That same year, Charles Kernan was appointed as the new President and CEO of Prometric, replacing Michael Brannick.[22] Brannick had held the position since 2001.[23]

In 2019, Project Management Institute (PMI) ended its exam partnership with Prometric. They were replaced with Pearson VUE.[24]

In 2020, as a result of COVID-19, Prometric cancelled exams including the United States Medical Licensing Examinations (USMLE) and the Comprehensive Osteopathic Medical Licensing Examination (COMLEX) in compliance with local and national regulations.[25]

On February 21, 2021, Prometric was found in a civil trial to have terminated a test evaluator in September 2018 as retaliation for his continued attempts to highlight a potential discrimination issue in one of their Washington Home Care Aide tests (poor translation of the Somali version). The reason for termination was found to be a pretext, and after some public exposure[26] the company changed the test as the evaluator had recommended.

Over 150 poor reviews have been submitted to Trustpilot.[27]

The Better Business Bureau has received 153 complaints in last 12 months.[28]

References[edit]

  1. ^ "National Board of Examinations (NBE) - India". www.prometric.com. Archived from the original on 2017-09-10. Retrieved 2017-09-12.
  2. ^ "ICVA - International Council For Veterinary Assessment | Prometric". www.prometric.com. Retrieved 2020-12-18.
  3. ^ "Drake International early years". Archived from the original on 2012-06-19.
  4. ^ "Sylvan to acquire test firm".
  5. ^ "Thomson Acquires Prometric".
  6. ^ ETS news ETS to Acquire Prometric Archived 2011-07-26 at the Wayback Machine
  7. ^ Press Releases Archived 2010-08-20 at the Wayback Machine. Thomson Reuters (2013-06-30). Retrieved on 2013-08-17.
  8. ^ https://report.partnersgroup.com/app/themes/partnersgroup-hyr18/documents/Interim_Report_Investments_2018_E.pdf
  9. ^ "Prometric Announces Roy Simrell as New CEO | Prometric". www.prometric.com. Retrieved 2020-06-15.
  10. ^ QAI India Ltd Announces A Partnership with Prometric
  11. ^ the official Irish RSA Driver Theory Test booking site. TheoryTest.ie. Retrieved on 2013-08-17.
  12. ^ Alex, Zubair; er. "Microsoft Once Again Decides to End Prometric's Monopoly as an Exam Delivery Provider | Alexander's Blog". Retrieved 2020-07-15.
  13. ^ "USMLE Testing Chaos May Harm Current and Future Doctors". Medscape. Retrieved 2020-07-15.
  14. ^ "Prometric is rated "Bad" with 1.3 / 5 on Trustpilot". Trustpilot. Retrieved 2020-07-15.
  15. ^ "IIM-A names 2 viruses that caused CAT chaos - Times of India".
  16. ^ https://blogs.oracle.com/certification/pearson-vue-exam-transition%3a-what-if-i-had-an-exam-scheduled-at-prometric-after-may-31
  17. ^ https://www.examcollection.com/blog/ibm-exam-changes-from-prometric-to-pearson-vue-with-new-exam-codes/
  18. ^ "CAT 2014 exam: Why TCS got CAT 2014 and Prometric lost". www.mbauniverse.com.
  19. ^ Medicos Irked by technical glitches in NBE exams
  20. ^ "Microsoft Ends Exam Partnership with Prometric". 16 July 2014.
  21. ^ "Pearson VUE to deliver Medical College Admission Test® (MCAT®) beginning in 2018". Pearson VUE. 2017.
  22. ^ "PROMETRIC APPOINTS CHARLES KERNAN AS PRESIDENT AND CEO". Prometric. 2017-06-13.
  23. ^ "Profile: Michael Brannick". LinkedIn. 2017.[dead link]
  24. ^ https://www.pmi.org/about/press-media/press-releases/pmi-and-pearson-vue-partner-to-deliver-full-suite-of-certification-exams-in-over-5000-locations
  25. ^ "Corona Virus Update | Prometric". www.prometric.com. Retrieved 2020-06-15.
  26. ^ Fowler, Lilly. "Would-be home health workers claim bias in state's qualifying exam | Crosscut". crosscut.com. Retrieved 2021-03-30.
  27. ^ https://www.trustpilot.com/review/www.prometric.com
  28. ^ https://www.bbb.org/us/md/baltimore/profile/test-publishers/prometric-llc-0011-23011454

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