QIK was designed & developed by a startup within Qantas Airways called Qadrant, as a productivity tool for use in the airline's reservation call centres. The Q.I.K. acronym was derived from its use of a separate keypad attached to the keyboard. The keys on the keypad acted as function keys. In later versions the physical keyboard was disposed of and replaced with a logical keypad represented as a quadrant on the user's screen mapped to standard QWERTY keyboard (F1-F12) function keys.
Marketed under the brands QIK, QIK-RES & QIK-CHEK these applications encapsulate airline business rules in a PC-based smart application and send the required transactions to the airline mainframe or host for processing. In doing the training time for an airline agent could be reduced from six weeks to two weeks. In addition the automation of host transactions eliminated format entry errors. This reduced the need to resend transactions and led to a reduction in mainframe usage costs for airlines.
In the early 1990s Qantas formed a joint venture operation with DMR Consulting to market QIK and other transportation IT solutions under the name of Qadrant International. In 1997 DMR Consulting purchased the remaining 49% stock of Qadrant from Qantas Airways to become the sole owner of the company. Qadrant went on to develop later versions of QIK in conjunction with Sabre Decision Technologies (SDT), an AMR/American Airlines subsidiary. This joint development exercise expanded QIK from the DOS platform to the OS/2 & Windows platforms and was brought to market as QIK-II. This collaboration continued and QIK-II was migrated to the SITA's Common Use Airport platform CUTE/OS. Now the majority of QANTAS workstations use Novell's Application delivery system to deliver them an emulated version through infoconnect.
Airlines known to use QIK
- Air Canada
- Air New Zealand
- American Airlines
- Bangkok Airways
- British Airways
- Caribbean Star Airlines
- Caribbean Sun Airlines
- Cathay Pacific Airways
- Copa Airlines
- Dragonair
- EVA Airways
- Scandinavian Airlines
- South African Airways
- Southwest Airlines
- Thai Airways
- US Airways
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- 2005 Computerworld Honors Program Archived July 16, 2011, at the Wayback Machine.
- DMR Buys Qadrant - Strategic Move into the Transportation Industry. - Free Online Library
- Sabre Airline Solutions
- Products and Services
- Sabre Holdings :: Investor Information :: News Releases
- About Us > Company Profile (Bangkok Airways Co., Ltd.) Archived December 10, 2007, at the Wayback Machine.
- Caribbean Star Airlines and Caribbean Sun Airlines Choose Sabre Airline Solutions' Qik to Customize Reservations and Airport Check-In; User-Friendly GUI Will Reduce Operations Expenses While Increasing Productivity.(Company overview) - Journal, Magazine, Article, Periodical
- Lufthansa and South African Airways upgrade to Sabre Qik Developer Tool. | Transportation > Air Transportation from AllBusiness.com
- Merger On The Fly - US Airways - InformationWeek