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Qualitative properties are properties that are observed and can generally not be measured with a numerical result. They are contrasted to quantitative properties which have numerical characteristics.
Some engineering and scientific properties are qualitative. A test method can result in qualitative data about something. This can be a categorical result or a binary classification (e.g., pass/fail, go/no go, conform/non-conform). It can sometimes be an engineering judgement.
Qualitative properties in businesses
Some important qualitative properties that concern businesses are:
Human factors, 'human work capital' is probably one of the most important issues that deals with qualitative properties. Some common aspects are work, motivation, general participation, etc. Although all of these aspects are not measurable in terms of quantitative criteria, the general overview of them could be summarized as a quantitative property.
Environmental issues are in some cases quantitatively measurable, but other properties are qualitative e.g.: environmentally friendly manufacturing, responsibility for the entire life of a product (from the raw-material till scrap), attitudes towards safety, efficiency, and minimum waste production.
The way a company deals with its stockholders (the 'acting' of a company) is probably the most obvious qualitative aspect of a business. Although measuring something in qualitative terms is difficult, most people can (and will) make a judgement about a behaviour on the basis of how they feel treated. This indicates that qualitative properties are closely related to emotional impressions.