Quint Studer

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Quint Studer
Born 1951
LaGrange, Illinois
Occupation Health care consultant

Quinton D. Studer (born 1951), is a Pensacola, Florida philanthropist and businessman best known as the co-owner of the minor league baseball team, the Pensacola Blue Wahoos, and as the CEO and founder of the private health care consulting company, Studer Group. Studer sold 70% of his company to JMI Equity in 2011. He sold Studer Group to Chicago-based Huron Consulting Group for $325 million in January 2015.

Early life and family[edit]

Studer was born in 1951 in LaGrange, Illinois to working class parents. He had partial deafness and a speech impediment.[1][2] He attended University of Wisconsin-Whitewater and eventually earned a master's degree in special education. He worked as a special education teacher for 10 years. [1] [2] After attending counseling for alcoholism, his work with teens with drug and alcohol problems led to his entry into the healthcare field. [2] [3]

Studer's wife, Mary P., known as "Rishy", worked at Studer Group. They have 5 children and 6 grandchildren.[4]

Career[edit]

Early career[edit]

Following his graduation from college in 1973,[5] Studer spent ten years as a special education teacher in the public school systems in Wisconsin and Illinois.[6][7] After attending counseling for alcoholism, Studer began to work with teens with drug and alcohol problems, which led to his entry into the healthcare field in 1984.[8][9] In 1987, he became director of marketing for Mercy Hospital in Janesville, Wisconsin.[7] He later served for three years as senior vice president of business development for the hospital.[2]

In 1993, Studer became the COO of Holy Cross Hospital in Chicago, Illinois, which was facing severe financial challenges. Holy Cross CEO Mark Clement assigned Studer the task of improving patient satisfaction. Studer used management techniques focused on raising patient satisfaction through improvements to conditions for employees. The hospital's patient satisfaction rose from 3 to 73 percent in six months and improved financial results. Hospitals & Health Networks & American Hospital Association named Holy Cross "Great Comeback of the Year".[2][10]

Hospital executives from around the country began coming to Holy Cross to assess their performance and hear Studer speak about the progress made at the hospital. One of the organizations that came to Holy Cross to hear Studer speak was a team from Baptist Hospital in Pensacola, Florida.[2] In 1996, Baptist hired Studer as its administrator and within a year he was named president of the hospital, where he worked to turn around the hospital's finances and improve patient and employee satisfaction.[11] During his time at Baptist, employee turnover rate dropped by 18 percent and patient satisfaction at the hospital rose to the 99th percentile among all hospitals in the US.[12] The results at Baptist led to several awards for the hospital and Inc. Magazine named Studer a "Master of Business". Studer also began taking on more speaking engagements.[2]

Studer Group[edit]

Studer formed Studer Group, L.L.C., a private health care consulting group in Gulf Breeze, Florida, in 1999.[8][6] The group's aim was to improve operational performance in hospitals and health care systems through patient outcome, satisfaction, and safety in hospitals.[13][7] In 2000, he left Baptist Hospital to focus on his new company.[11][9]

One of Studer Group's early clients was Tenet Healthcare. Studer developed Tenet's "Target 100" program, which sought 100 percent patient satisfaction. The endeavor was announced a success within two years and Studer told Fast Company the work brought Tenet's quarterly Wall Street earnings to an all-time high. However, Melissa Davis of TheStreet.com reported that aggressive Medicare billing that was possibly illegal and unethical fueled much of the growth. She also noted that some Tenet nurses were unhappy with Studer’s training.[14]

Under Studer, the Studer Group became well-known and had approximately 750 clients by 2014.[15] Studer also began speaking to groups outside of healthcare, including small businesses, school districts, and churches.[13][8][2]

In 2011, Studer sold 70 percent of the company to JMI Equity.[15] Chicago-based Huron Consulting Group acquired the Studer Group for $325 million in January 2015.[16]

Books[edit]

As of 2014, Studer has authored six books starting with Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference.[9][6]

Philanthropy[edit]

Studer and his wife donated $200,000 to the Lacey A. Collier Snoezelen Complex, a facility for sensory disabled children.[2] They also donated to the Zoo Northwest Florida.[17] In 2011, they paid for a contest called "Pensacola Business Challenge" that awarded a package valued at $50,000 to "local entrepreneurs wanting to start or expand a business in downtown Pensacola."[18] The Studers donated $1 million to the University of Wisconsin at Whitewater in 2012.[19] They are recognized as donors to scholarship programs at the University of West Florida[20] and the Pensacola State College.[4] The Studers donated $2.25 million to the Community Maritme Park that includes the Pensacola Bayfront Stadium, home of Pensacola Blue Wahoos.[21][22]

The Studers founded nonprofit organizations to research and develop businesses that include the Studer Foundation founded in 2013[23] and the Studer Institute founded in 2014.[24]

References[edit]

  1. ^ a b Studer, Quint (2003). Hardwiring Excellence. Gulf Breeze, FL: Fire Starter Publishing. p. 3. ISBN 0-9749986-0-5. Retrieved April 9, 2015. 
  2. ^ a b c d e f g h i The Story of a Fire Starter - Independent News, July 7, 2005
  3. ^ Moon, Troy (February 2, 2009). "Quint Studer: Businessmen, activist, philanthropist, songwriter". Pensacola News Journal (Pensacola, FL). Retrieved April 9, 2015. 
  4. ^ a b Studer Family - Pensacola Pledge Scholars, Pensacola State College, 2014
  5. ^ "Alumnus Quint Studer Honors Former Professor Florence Kopas" (Press release). University of Wisconsin-Whitewater. March 23, 2007. Retrieved 19 May 2015. 
  6. ^ a b c "Quint Studer: Executive Profile". bloomberg.com. Bloomberg Business. Retrieved 20 April 2015. 
  7. ^ a b c James Leute (October 28, 2007). "Former Mercy exec hopes to deliver results". Gazettextra. Retrieved 22 May 2015. 
  8. ^ a b c Troy Moon (February 2, 2009). "Quint Studer: Businessmen, activist, philanthropist, songwriter". Pensacola News Journal. Retrieved 17 April 2015. 
  9. ^ a b c "Ad Age, Modern Healthcare Name Visionary IMPACT Award Winner". Advertising Age. August 19, 2014. Retrieved 17 April 2015. 
  10. ^ Dennis Pillion (March 30, 2014). "Reds rainout still a win for Pensacola and its baseball architect Quint Studer". AL.com. Retrieved 17 April 2015. 
  11. ^ a b Edwin Leonard (2012). Supervision: Concepts and Practices of Management. Boston: Cengage Learning. pp. 351–353. ISBN 978-1111969790. Retrieved 22 May 2015. 
  12. ^ Adrian Gostick and Chester Elton (2006). The Invisible Employee: Realizing the Hidden Potential in Everyone. New Jersey: John Wiley & Sons. p. 57. ISBN 978-1400102228. Retrieved 22 May 2015. 
  13. ^ a b Carlton Proctor (December 29, 2012). "Pensacola's Renaissance Man: Quint Studer is News Journal Person of the Year". Pensacola News Journal. Retrieved 17 April 2015. 
  14. ^ Melissa Davis (September 2, 2003). "Tenet's Mr. Outside Has Inside Game Too". TheStreet.com. Retrieved 17 April 2015. 
  15. ^ a b Beth Kutscher (January 27, 2015). "Huron to keep entire Studer Group management team". Modernhealthcare.com. Retrieved 17 April 2015. 
  16. ^ "Huron Consulting acquires Studer Group". http://chicagosuntimes.com. Sun-Times Media Group. January 27, 2015. Retrieved February 5, 2015. 
  17. ^ Studer Philanthropy - Quint Studer Businessmen, activist, philanthropist, songwriter, Pensacola New Journal, February 2, 2009
  18. ^ Studers announce “Pensacola Business Challenge” - Pensacola Digest, December 6, 2011
  19. ^ America's Top Donars - The Chronicle of Philanthropy, 2014
  20. ^ Studer Family - University of West Florida, 2014
  21. ^ Studer's Gift to Maritime Parkn'Stands - TheBlueWahoos.com, November 20, 2011
  22. ^ The "uniquely different" Ballpark of the Year for 2012 - Baseballparks.com, 2012
  23. ^ Studer Foundation Inc in Pensacola, Florida - NonProfitFacts, com, 2014
  24. ^ Myers, Linsay Rae. "An Interview With Studer Institute Director Brian Hooper". WUWF.org. WUWF. Retrieved March 31, 2015.