Npower (United Kingdom)

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Npower Limited
TypeLimited company
Founded2000 (as Innogy plc)
2002 (as RWE Npower)
2016 (as Npower Limited)
HeadquartersSwindon, England, United Kingdom
Key people
Mike Lewis, CEO
ProductsGas and electricity
Number of employees
ParentE.ON UK

Npower Limited[1] (trading as npower) is a British supplier of gas and electricity to homes and businesses. It is a subsidiary of E.ON UK after being acquired in January 2019. It was formerly known as Innogy plc. As Innogy plc it was listed on the London Stock Exchange and was a constituent of the FTSE 100 Index.

In March 2002, it was acquired by RWE of Germany, and was subsequently renamed RWE npower plc. RWE split off its renewable energy, network and retail divisions as Innogy SE in April 2016, and Npower transferred to the new business. It is considered as one of the Big Six energy suppliers, which dominate the gas and electricity market in the United Kingdom.


The company was established as the consumer division of Innogy plc from the operations of National Power, when the overseas operations were demerged as International Power plc in October 2000.[2]

Innogy plc then went on to purchase the regional electricity company Yorkshire Electricity in February 2001.[3] It later disposed of the distribution side of Yorkshire Electricity to CE Electric UK in exchange for the supply business of Northern Electric.[4] Innogy plc was taken over by the German energy company RWE in March 2002, and renamed RWE Npower plc with all the supply business adopting the "npower" brand.[5]

In February 2006, Npower acquired 19% of Telecom Plus, a business which now provides Npower with management services, such as billing, customer service, metering, debt collection and administration: under the deal Npower can increase its stake in Telecom Plus up to 29%.[6] In February 2009, Npower acquired Superior Plumbing, a business providing services to social housing and business customers across the United Kingdom.[7]

In February 2009, Npower acquired SPI Group to add to its energy services business Npower Hometeam. SPI provides services to the social housing market and its commercial arm serves public buildings, including schools.[8]

In November 2013, however, Npower sold the two former Telecom Plus subsidiaries back to Utility Warehouse for £218 million.[9] As a result, Utility Warehouse became one of the largest independent energy suppliers in the United Kingdom.[9] with over 500,000 customers and 770,000 gas and electricity supply points to their name.[10]

The deal also sparked commentary about the possibility of Npower's parent company RWE leaving the United Kingdom, or the emergence of a "Big Seven" in place of the existing Big Six Energy Suppliers.[11] In March 2016, the company announced losses of £106 million and 2,500 global job cuts,[12] as well as moving over 1,000 back office jobs to India,[13] along with the fact that they had lost 351,000 customers in 2015: a high level of customer complaints were cited as reasons for the issues.[14]

On 1 April 2016, RWE split off its renewable energy, network and retail businesses into the newly formed Innogy SE. Npower became a subsidiary of the new business and was renamed Npower Limited.[15] The coal, natural gas and oil-fired energy power stations, which Npower operated, are no longer part of Npower, but of RWE Generation UK plc.

Proposed merger/demerger of retail supply division[edit]

In November 2017, Innogy and rival SSE announced a planned merger of Npower's residential and business retail business with SSE's residential energy supply and home services business in Great Britain to create a new company listed on the London Stock Exchange.[16] SSE plan to divest its 65.6% holding in the business to its shareholders and Innogy would own the remainder.[17][18]

The merger received preliminary regulatory clearance from the Competition and Markets Authority on 30 August 2018,[19] and full clearance was given on 10 October 2018.[20] In December 2018, it was announced that the merger would no longer be going ahead, with both companies blaming the recent government price caps, business performance and tough market conditions.[21]

Acquisition by E.ON[edit]

Just after the failed merger of SSE/Npower in December 2018, it was reported that the Big Six energy suppliers would still consolidate to the Big Five, as Npower would be acquired by default by E.ON UK, due to the already planned asset swap of the respective German parents Innogy and E.ON.[22] Npower announced in January 2019 that it would cut nine hundred jobs to save costs because of "an incredibly tough" retail energy market, and a government price cap.[23]

On 29 November 2019 it was announced that over 4,500 jobs would be axed at npower and the brand was to be wound down, with customers being migrated to E.ON UK as part of E.OnNext.[24] This will ultimately result in the complete closure of npower and its UK business with the Big Six becoming the Big Five.


The company supplies gas and electricity to residential and business customers in the United Kingdom. Its energy services business provides servicing such as repairing boilers and central heating systems through its Hometeam brand.[25]


In April 2008, Npower faced allegations over the conduct of its door to door salespeople.[26] An undercover investigation by a newspaper resulted in allegations of Npower salespeople misleading potential customers, with suggestions that salespeople were 'routinely lying' and asking potential customers to 'sign a form without revealing it was a contract'.[27]

Npower was eventually fined £1.8 million by the energy regulator Ofgem.[28] Npower have also been criticised for their customer service, having been rated the lowest of all energy suppliers in the Which? Switch 2010 customer satisfaction survey.[29]

In September 2013, Labour Party MPs and campaign group 38 Degrees accused Npower of avoiding tax. Npower defended itself by stating that tax paid had been lower than expected due to higher than expected capital investment in the United Kingdom, leading to capital allowances. A Bloomberg report for Greenpeace confirmed that Npower was the biggest investor in new energy infrastructure recently in the United Kingdom.[30]

However, groups such as 38 Degrees called for customers to boycott or switch over to other providers.[31][32][33]

In June 2014, Npower's call centre in Fenton closed, resulting in a loss of 480 jobs following the announcement of the closure the previous December.[34] In December 2015, the company was ordered to pay a £26m settlement by the energy regulator, Ofgem, for "failing to treat customers fairly", the second such fine Ofgem has imposed on it.[35] In November 2019, Npower announced that it will cut up to 4,500 jobs in the United Kingdom, to make the company more profitable.[36]

See also[edit]


  1. ^ Terms and conditions – About us – npower – Section: Website Terms & conditions
  2. ^ Plugging into Nat Power split The Telegraph, 21 March 2001
  3. ^ Npower firm buys up Yorkshire Electricity BBC News, 22 February 2001
  4. ^ Innogy, Northern in retail swap[permanent dead link] Power Engineering International, September 2001
  5. ^ RWE is set to buy Innogy New York Times, 18 March 2002
  6. ^ Big gas losses force Telecom Plus to sell Digital Look, 16 February 2006
  7. ^ SPI Group is bought by npower Archived 2 August 2012 at Heating & Ventilation, 2009
  8. ^ npower Acquires SPI Group Archived 24 March 2012 at the Wayback Machine Build, 4 February 2009[failed verification]
  9. ^ a b Chazan, Guy (20 November 2013). "Telecom Plus deal to challenge big six UK energy suppliers". Financial Times. Retrieved 7 October 2014.
  10. ^ Macalister, Terry; Jennifer Rankin (20 November 2013). "RWE npower supply sale raises fears over UK withdrawal". The Guardian. Retrieved 6 October 2014.
  11. ^ Gosden, Emily (20 November 2013). "Energy challenger Telecom Plus leaps to Big Six's defence". The Daily Telegraph. Retrieved 6 October 2014.
  12. ^ Allen, Katie; Bowers, Simon (6 March 2016). "Npower to cut up to 2,500 jobs in UK and overseas". The Guardian. ISSN 0261-3077. Retrieved 1 April 2016.
  13. ^ Bawden, Tom (28 November 2013). "Npower defends job cuts". London Evening Standard. p. 67.
  14. ^ "Npower job losses 'devastating blow'". BBC. 8 March 2016. Retrieved 8 March 2016.
  15. ^ "About npower". Npower Limited. Retrieved 16 November 2016.
  16. ^ Vaughan, Adam (7 November 2017). "SSE and npower in talks to create giant UK energy supplier". The Guardian. Guardian Media Group. Retrieved 8 November 2017.
  17. ^ Thomas, Nathalie (8 November 2017). "SSE and Npower agree to combine household supply businesses". Financial Times. The Nikkei. Retrieved 8 November 2017.
  18. ^ "Creating a new independent energy supplier". SSE plc. Archived from the original on 11 March 2018. Retrieved 10 March 2018.
  19. ^ Vaughan, Adam (30 August 2018). "Npower-SSE merger wins go-ahead from competition watchdog". The Guardian. Retrieved 24 September 2018.
  20. ^ "Competition watchdog clears SSE-Npower merger". BBC News. 10 October 2018. Retrieved 10 October 2018.
  21. ^ "Energy firms SSE and Npower scrap merger plan". BBC News. 17 December 2018. Retrieved 23 December 2018.
  22. ^ Vaughan, Adam (28 December 2018). "Job fears for npower staff, with ownership transferring to E.ON". The Guardian. Retrieved 29 December 2018.
  23. ^ "'Big six' energy firm to cut 900 jobs". 31 January 2019. Retrieved 1 February 2019.
  24. ^
  25. ^ "Retail – supplying the UK at home and work". Retrieved 30 July 2015.
  26. ^ npower suspends staff over claims BBC, 6 April 2008
  27. ^ Exposed: energy giant cheats its customers The Times, 6 April 2008
  28. ^ npower fined over doorstep sales BBC, 22 December 2008
  29. ^ Customer Satisfaction Survey Results Which
  30. ^ npower admits not paying taxes for three years Archived 20 April 2013 at the Wayback Machine
  31. ^ The big tax turn off Archived 7 June 2013 at the Wayback Machine 38 Degrees
  32. ^ RWE npower
  33. ^ "Bloomberg report for Greenpeace" (PDF). Archived from the original (PDF) on 4 July 2012. Retrieved 27 June 2013.
  34. ^ "550 job losses at Npower are 'grave mistake' say Unison". HR Grapevine. Retrieved 29 October 2014.
  35. ^ Burn-Callander, Rebecca (18 December 2015). "Npower fined record £26m over customer service failures". The Telegraph. Retrieved 8 March 2016.
  36. ^ "Energy supplier Npower to axe up to 4,500 jobs". 29 November 2019. Retrieved 1 December 2019.

External links[edit]