Really Simple Systems

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Really Simple Systems CRM
Industry Software
Founded 2004
Headquarters Petersfield, United Kingdom
Number of locations
Key people
John Paterson (CEO)
Products CRM software
Website Really Simple Systems

Really Simple Systems CRM is a Cloud CRM provider, offering CRM systems to small and medium sized companies. The company states its mission as "Everything a small business needs to manage their sales and marketing".


Really Simple Systems CRM was founded in 2004[1] by John Paterson, former CEO of Zeus Technology and COO of Systems Union, with the public launch in January 2006.[2]


Really Simple Systems CRM has over 10,000 users[3] of its hosted customer relationship management systems. Customers include the Royal Academy, the Red Cross, the NHS and IBM as well as thousands of small and medium sized companies. The company is headquartered in the United Kingdom with an office in Australia.

The company has won the Software Satisfaction Awards for the best small business CRM system twice, in 2008 and 2010.[4] In December 2009 the company was nominated as "One to Watch"[5] by Paul Greenberg. In 2011 the company won the EuroCloud Award and the Database Marketing Award. In 2014 it won Best Cloud Application at the annual EuroCloud Awards and was a semi-finalist at CRM Idol.

In October 2006 the company's Marketing module was launched, initially offering Campaign Management. Email marketing was added in August 2012.

In October 2010 the company launched its Free Edition, a Freemium two user hosted CRM system.[6] The existing product was renamed Enterprise Edition.

In May 2013[7] the company was accredited for entry in the UK Government's GCloud CloudStore catalogue.

In July 2013[8] Really Simple Systems launched a cross-platform version of its CRM, running seamlessly on desktops, laptops, tablets and smartphones.

In January 2015 the company upgraded its email marketing to offer a built-in alternative to third party products such as MailChimp and Constant Contact.


The company is headquartered in Petersfield, Hampshire in the United Kingdom. In January 2008 the company opened its first overseas office in Sydney, Australia.[9]


There are three Really Simple Systems CRM editions:

  • Free Edition (account, contact and opportunity management for two users, 100 accounts)
  • Premium Edition (unlimited data storage, marketing, optional advanced features on a pay-as-you-go monthly contract)
  • Enterprise Edition (unlimited storage, all features, customer service and support for a fixed monthly cost)


The product consists of three modules:

  • Sales
  • Marketing
  • Customer Service & Support

Technical information[edit]

Really Simple Systems CRM is delivered as a software as a service application. The product is written in Active Server Pages and uses the MySQL database. Some JavaScript is used on the client. The current version uses HTML5 and responsive design to deliver cross-platform availability. The applications runs in two geographically dispersed datacentres with automated failover to achieve 99.999% uptime.


  1. ^ Really Simple Systems launches Simple Hosted CRM
  2. ^ Computing, Host promises to simplify CRM
  3. ^ 8,000 users sign up for Really Simple Systems
  4. ^ Software Satisfaction Awards 2010, Really Simple Systems wins best small business CRM system category
  5. ^ ZDNet CRM Blog
  6. ^ Really Simple Systems Brings Free CRM To Market, Free CRM launch
  7. ^ Really Simple Systems is named as a Software-as-a-Service supplier of choice for G-Cloud iii
  8. ^ Really Simple Systems Cloud CRM goes cross-platform
  9. ^ Computerworld, UK-based hosted CRM provider opens Sydney office

External links[edit]