Residence Inn by Marriott
|Industry||Extended stay hotels|
Number of locations
|896 (September, 2020)|
Residence Inn by Marriott is a brand of extended stay hotels. The chain was launched in 1975 in Wichita, Kansas by Jack DeBoer and Robert L. Brock (the then-largest franchisee of Holiday Inn), and acquired by Marriott International on July 7, 1987. As of June 30, 2020, there were 855 Residence Inn hotels in the United States, Canada and Mexico with 105,785 rooms in addition to 264 hotels with 32,363 rooms in the pipeline. The brand's slogan is "It's not a room. It's a Residence". It was the first extended-stay brand in the United States, and was a key player in launching the concept of a "suite" in a hotel.
Historically, the usual appearance of a Residence Inn was a main building, called the "Gatehouse," which houses the front desk, a common area for meal service, an on-site coin-operated laundry, a swimming pool and exercise room and often several outbuildings similar to condo or apartment complexes. Most had exterior corridors. More recent constructions, however, have moved away from the outbuilding style and instead have a more traditional layout with all suites in the same building. The suites are much larger than traditional hotel rooms, however. They are typically around 450 square feet for a standard suite and 750 for a two-bedroom suite. Residence Inns typically feature a complimentary small hot breakfast in the morning and a complimentary reception on Monday through Wednesday evenings called "The Mix".
The first Residence Inn to bear the Marriott name was in Charlotte, North Carolina. Virginia Beach, Virginia, Daytona Beach Shores, Florida and Myrtle Beach, South Carolina have the only ocean-front Residence Inns.
In contrast to Marriott's other extended-stay brand, the low-cost TownePlace Suites, Residence Inn competes in the upscale industry segment, along with InterContinental's Staybridge Suites, Hyatt House, and Homewood Suites by Hilton.
Allegations of negligence
In a lawsuit filed on October 1, 2020, a family claimed that the staff at a Residence Inn in Buckhead, Atlanta failed to check in on a woman whose family couldn't get in touch with her, and were falsely assured by staff that she was fine. After the family threatened to have the police do a wellness check, the staff then claimed that she fell inside her room and was rushed to a hospital. The family was later told by doctors that she had died from sepsis, the result of an infected wound on her backside the size of a basketball, which had become infected with live maggots.
Allegations of racism
According to NBC News, in 2020 a lawsuit was filed against Marriott International, alleging that a black women was forced to sign a "no party" waiver by the front desk clerk at a Residence Inn in Portland, Oregon, while white guests weren't asked to make a similar pledge. A representative for Marriott declined to comment on the lawsuit.
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- Now and then: The history of Residence Inn
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- Washington, Audrey. "Family claims in lawsuit that Buckhead hotel left mother for dead inside room". WSBTV. Retrieved 2021-01-24.
- "Marriott discriminated against black woman with 'no party' waiver, lawsuit claims". NBC News. Retrieved 2021-01-24.
- "Marriott chain faces lawsuit for allegedly enforcing discriminatory 'no party' policy". ABC News. Retrieved 2021-01-24.
- Gaynor, Gerren Keith (2020-01-01). "Marriott slapped with $300G discrimination lawsuit filed by black woman over 'no party policy'". Fox News. Retrieved 2021-01-24.
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- "2015 Annual Report". www.marriott.gcs-web.com. p. 5.
- "2016 Annual Report". www.marriott.gcs-web.com. p. 7.
- "2017 Annual Report". www.marriott.gcs-web.com. p. 7.
- "2018 Annual Report". www.marriott.gcs-web.com. p. 6.
- "2019 Annual Report". www.marriott.gcs-web.com. p. 6.
- "2020 Annual Report". www.marriott.gcs-web.com. p. 13.