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SAP IS-U is SAP's Industry Specific Solution for Utilities Industry. It is also referred to as SAP IS-U/CCS (Customer Care and Services) SAP Utilities (SAP IS-U) is a sales and information system that supports utility and waste disposal companies. It is also referred to as CR&B (Customer Relations and Billing). The CR&B module has numerous components such as Device Management, Customer Service, Billing and Invoicing and FICA. FICA is actually a component of the FI module, but serves as the AR subsidiary ledger for the CR&B receivables.
- Jörg Frederick, Tobias Zierau (2011). SAP for Utilities: Funktionen, Prozesse und Customizing der Lösung für Energieversorger. Bonn, Germany: Galileo Press. ISBN 978-3-8362-1690-6.
- Official SAP for Utilities User Group on SAP Community Network (Implementation, Forum, Solution Map, Wiki)
- SAP IS-U Community SAP IS-U Community
- SAP Library - SAP Utilities SAP Library - SAP Utilities