|Public under ePLDT (NYSE: PHI)|
|Industry||Business Process Outsourcing
Customer Relationship Management
Customer Interaction Services
Call Center Consulting
|Headquarters||Makati City, Philippines|
Number of locations
|Operating in 30 locations|
|North America, Europe, Asia-Pacific|
|Parent||CVC Capital Partners
(Asia Outsourcing Gamma Ltd.) (80%)
Philippine Long Distance Telephone Company (20%)
SPi Global is the Philippines' business process outsourcing provider, with 30 offices and facilities around the world, including the USA, the Netherlands, the Philippines, India, Vietnam, and Australia. It has over 18,000 employees, delivering a wide range of solutions in Customer Relationship Management, Content, and Healthcare.
SPi Global offers business outsourcing solutions in industries such as: publishing, healthcare, financial services, entertainment and media, government and utilities, retail, and telecommunications. It functions in outsourcing call centers customer care, customer service (voice and non-voice), help desk support, content editorial and production, content conversion, coding, database structuring and support, transaction processing, medical transcription, billing and revenue cycle management, and coding and billing compliance.
On February 5, 2013, PLDT sold 80% shares of SPi Global to London-based CVC Capital Partners.