Safeway (Canada)

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Safeway
Subsidiary
IndustryRetail
Founded1929
Headquarters,
Canada
Key people
Lyne Castonguay, EVP Store Experience
OwnerEmpire Company
ParentSafeway Inc. (1929–2013)
Sobeys (2013–present)
Websitesafeway.ca

Safeway (also referred to as Canada Safeway) is a Canadian supermarket chain of 183 full service supermarket stores in Western Canada. It was established in 1929 as a subsidiary of the American Safeway Inc., before being sold in 2013 to Canada's second-largest supermarket chain, Sobeys, a division of the conglomerate Empire Company. It is now independent from the American company as a result but continues to use the same Safeway name and logo.

History[edit]

Early years[edit]

A Safeway in Sherwood Park, Alberta, Canada, 1961

Safeway Inc. established its Canadian operation as Canada Safeway Limited with nine stores in 1929 with headquarters in Winnipeg. In 1935, it acquired the 179 Canadian Piggly Wiggly stores. In 1969, Safeway entered the Toronto market by opening new stores, rather than by acquisition. The firm ultimately failed against entrenched competition in this market.

1970s and 1980s[edit]

Canada Safeway dominated the grocery store landscape in Western Canada in the 1970s and 1980s. The company controlled 80 percent of the grocery market in Alberta in the 1970s causing the government to accuse Safeway of having a monopoly on the supermarket business, resulting in unnecessarily high food prices. A judicial inquiry restricted the number of stores Safeway could open, and forced the company to close or sell some locations to competitors like IGA. Some IGA stores housed in former Safeway buildings have operated successfully for decades, others ceased operation in recent years.

In October 1986, the Canadian Press reported that Safeway Canada took an $8 million loss by closing a prime store at West Edmonton Mall, which, at that time, was the world's largest shopping centre. It was the fifth store Safeway had closed in west Edmonton.[1]

Those former stores included one location at Centennial Village Mall, now Mayfield Common. The structure was vacant for several years, before briefly housing Edmonton's first, but temporary Save-On-Foods in the early 1990s, as a much larger, permanent Save-On-Foods was under construction across the parking lot; another former Safeway location in west Edmonton now houses a Rexall Pharmacy.

Safeway also opened other supermarkets under the Food Barn and Food for Less names in Alberta; and the Safeway Superstore name in British Columbia. Food Barn was similar to Safeway in terms of selection and prices, but the decor resembled a warehouse the size of an average Safeway store. In the mid-1980s, the company launched Food for Less in the Alberta cities of Edmonton and Calgary, as a big-box, discount food store chain meant to compete with the Loblaws-owned Real Canadian Superstore, which had expanded to western Canada. Most Food for Less and Real Canadian Superstore locations were constructed within blocks of each other. Upon the Real Canadian Superstore's opening, Loblaws produced television commercials with an aggressive tone, taking direct aim at Safeway's higher prices. One ad featured a man holding a rolled-up Safeway newspaper flyer, while promising viewers they would find lower prices at the Real Canadian Superstore. While prices at Food for Less were meant to compete with those of Real Canadian Superstore, and be lower than Safeway, this was not always true.[citation needed]

In late 1987, Safeway acquired the 26 Woodward's Food Floors, which operated in the western Canadian provinces of British Columbia (16 stores) and Alberta (10). These stores were later rebranded as Woodward's World of Food.

Safeway closed Food Barn or re-branded stores as Safeway before the decade ended.

1990s[edit]

In western Canada shortly before the Hudson's Bay Company purchased and then closed the Woodward's Department Store chain in 1993, Safeway rebranded Woodward's Food Floors and World of Food stores to Safeway stores, though the interior of some locations kept the World of Food decor for several years, before being renovated into full-fledged Safeways. The Woodward's brand name vanished from the Canadian retail landscape as a result.

Canada Safeway gained a reputation for high prices.[citation needed] To combat this and the loss of market share to competitors such as the Real Canadian Superstore, Safeway staged a successful publicity stunt in which it closed all its stores for one day. Stores reopened February 17, 1993, with Safeway loudly proclaiming a new commitment to the lowest food prices and launching a marketing campaign, featuring a motif of large red arrows pointing downwards.

Safeway purchased full-page ads in newspapers, listing hundreds of products and their new, drastically lower prices. Television commercials aired, featuring helicopters flying across communities, carrying the red arrows before releasing and dropping them into a Safeway parking lot.

The first ads aired a couple of weeks earlier, but were shrouded with much more mystery. These commercials made no reference to Safeway and consisted only of dark shots of several helicopters in-flight with the sound of helicopter motors as the only audio. They ended with a text message saying that something big was happening soon.

Safeway's new commitment to lower prices ignited a price war between supermarkets, much to the delight of consumers, that lasted for several weeks. However, Safeway's prices slowly crept back up as months passed, and within a couple of years, it abandoned the red arrow campaign altogether, and once again, Safeway regained its reputation for high prices.[citation needed]

Safeway also experienced labour problems in Edmonton in the mid-1990s. The company threatened to shut its stores if it could not reach a deal with the union. Rival Real Canadian Superstore purchased a full-page newspaper ad, offering to buy Safeway if there was such trouble. Eventually, Safeway workers began a weeks-long strike that sent many customers to competitors where they did not encounter picket lines.

By the mid to late-1990s, Safeway closed or converted existing Food for Less stores in Alberta to the Safeway brand. As the Food for Less stores were much larger than a typical Safeway, the company either vacated the Food for Less locations and moved to new nearby structures, or divided the space as it was renovated into a Safeway and leased the extra portion to another retailer. In British Columbia, Safeway Superstores eventually became simply Safeway, ending confusion between Safeway Superstores and the competing Loblaws-owned Real Canadian Superstore.

Club Card used by Canada Safeway.

In the late 1990s, the company launched a Safeway Club Card loyalty program. The company said the card would provide discounts to customers more conveniently than clipping coupons. However, months after the Club Card's launch, the company introduced coupons again. The card was discontinued on April 4, 2014 by Sobeys, who now owns Canada Safeway; however, the card can still be used at Safeway stores in the United States.[2]

In 1999, the Safeway chain began selling gasoline at some of its new stores.

Acquisition by Sobeys[edit]

On June 12, 2013, Sobeys announced it would acquire Safeway's operations in Canada for CDN$5.8 billion, subject to regulatory approval.[3]

As a condition of the deal imposed by the Competition Bureau in October 2013, Sobeys was required to sell 23 of its retail locations to other companies. Sobeys sold 29 of its locations (18 of them being Safeway locations)—15 to Overwaitea Food Group (particularly in British Columbia and Alberta) and 14 to affiliates of Federated Co-operatives (particularly in Alberta, Saskatchewan, and Manitoba) for $430 million in total.[4][5][6]

In January 2018, Sobeys announced that they would be closing ten stores in Metro Vancouver, citing that the locations were underperforming.[7] Some of the locations will be reopened under the FreshCo banner.[8] In 2019 it was announced that they would close an additional six locations in British Columbia that would reopen as FreshCo in spring 2020.[9]

Current operations[edit]

Safeway has 162 full service grocery stores in Western Canada: 173 in-store pharmacies and 62 fuel stations, 10 liquor stores, four primary distribution centres and 12 manufacturing facilities.

Locations[edit]

Alberta[edit]

75 locations:

British Columbia[edit]

41 locations:

Manitoba[edit]

21 locations:

Ontario[edit]

6 locations:

Saskatchewan[edit]

13 locations:

Petroleum[edit]

Safeway has gas stations at some stores. Following the acquisition of the chain by Sobeys, ten Safeway gas stations in Winnipeg and Moose Jaw were converted to Shell as a pilot project. Sobeys also owns Shell-branded gas stations in Quebec and Atlantic Canada.[10]

Past concepts[edit]

Safeway has tried a range of new store formats over the years, most of which have failed.

In western Canada in the 1980s, Safeway opened Food Barn, a store format inherited with the purchase of the Jack the Slasher chain in Australia. The store was similar to Safeway in selection and prices, but decor resembled a warehouse. These stores were closed or rebranded as Safeway before the decade ended.

Also in the 1980s, Safeway also tried entering the discount, big-box food store business with Food for Less in Alberta and Safeway Superstore in British Columbia. These stores were later closed or converted into regular Safeways in the mid to late 1990s.

Slogans[edit]

  • "Today at Safeway" was used by the Canadian stores from about 1972 to 1979.[11]
  • "Everything you want from a store and a little bit more" (1979-1981)
  • "Today's Safeway: Where You Get a Little Bit More" (1982-1983)
  • "Working hard to be your favourite food store" (1983-1986)
  • "Safeway's Got It" (1986-1987)
  • "We Bring It All Together" (late 1980s–early 1990s)
  • "Feeding the Community Spirit" (slogan used as official sponsor for 1988 Calgary Olympics)
  • "Today's Better Way" (1990s)
  • "Giving Our Best" (late 1990s-2005)
  • "Ingredients for life" (2005–2014)
  • "Proudly Canadian"* (2014-2016)[12]
  • "Better food starts here"* (2016–2018)
  • ”What food can do” * (2019)
  • ”We feed family bonds” * (2019-Present)

See also[edit]

References[edit]

  1. ^ "Safeway negotiates to buy 26 stores from Woodward's". Ottawa Citizen. Google News Archive. The Canadian Press. 12 December 1986. Retrieved 2014-01-31.
  2. ^ "Safeway discontinues club card loyalty program". Global TV. Global TV. 3 April 2014. Archived from the original on 20 April 2014. Retrieved 2014-04-18.
  3. ^ Strauss, Marina; Ladurantaye, Steve (12 June 2013). "Sobeys to buy Safeway in $5.8-billion deal". The Globe and Mail. Archived from the original on 25 December 2013. Retrieved 2014-01-31.
  4. ^ "Canada Safeway's changeover a co-operative effort". Regina Leader-Post. Archived from the original on 25 May 2014. Retrieved 24 May 2014.
  5. ^ "Four Winnipeg Safeway stores sold to Red River Co-op". Winnipeg Free Press. Archived from the original on 10 May 2014. Retrieved 24 May 2014.
  6. ^ "All Victoria Safeway stores sold to Overwaitea Food Group". Times-Colonist. Archived from the original on 17 July 2014. Retrieved 24 May 2014.
  7. ^ "Numerous Safeway stores in Metro Vancouver slated for closure". Daily Hive. 23 January 2018. Archived from the original on 24 January 2018. Retrieved 23 January 2018.
  8. ^ Meuse, Matt (23 January 2018). "10 Safeway stores to close in B.C.'s Lower Mainland". CBC News. Archived from the original on 24 January 2018. Retrieved 24 January 2018.
  9. ^ "Safeway to rebrand several stores as FreshCo". Kelowna Cap News. June 4, 2019. Retrieved December 10, 2019.
  10. ^ McNeill, Murray (2016-04-26). "Safeway gas bars going to Shell". Winnipeg Free Press. Retrieved 2018-10-22.
  11. ^ Canada Safeway 1977 TV commercial Archived 2016-03-16 at the Wayback Machine
  12. ^ safeway.ca

External links[edit]