The Scooter Store
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|Industry||Power mobility provider in the durable medical equipment product category|
|Founder||Doug and Susanna Harrison|
|Fate||Chapter 11 bankruptcy|
|Doug Harrison, Founder, Member of Board Of Directors|
|Products||Power Chairs, Mobility Scooters, Power Chair and Scooter Vehicle Lifts, Wheelchair and Scooter Ramps, Lift Chairs, Accessories, Rehab Products|
|Revenue||US$332 million (2008)|
The Scooter Store, Ltd. (stylized as The SCOOTER Store) was a privately held provider of power mobility products, including power chairs (or motorized wheelchair) and mobility scooters and related products and accessories, based in New Braunfels, Texas. The company served 48 U.S. states and the territory of Puerto Rico.
Effective October 26, The Scooter Store lost its federal contract with Medicare eliminating the ability to sell assets in a Chapter 11 bankruptcy. The company entered liquidation and terminated remaining employees on September 13, 2013.
Doug and Susanna Harrison founded The Scooter Store in 1991 in New Braunfels, Texas. In 2003, The Scooter Store filed a federal lawsuit against the Department of Health and Human Services (HHS) for wrongfully denied Medicare claims. The Centers for Medicare and Medicaid Services (CMS) claimed that their own "Certificate of Medical Necessity" did not certify medical necessity. The federal government countersued the company. The Scooter Store agreed to settle its dispute with the government in 2007, having already recovered the majority of the claims in question.
In 2007, the company founded its Alliance Seating & Mobility (ASM) Division.
By 2009, The Scooter Store had 129 locations across the United States, employed 2,368 people, and served more than 400,000 customers.
In September 2010, the company announced the creation of a new division focusing on Home Care equipment, accessories and related services to complement its traditional power mobility business. The Home Care division provides manual wheelchairs, walkers, patient lifts, nebulizers, hospital beds, support surfaces and accessories and oxygen equipment in select markets.
In February 2011, The Scooter Store announced a new strategic partnership with an affiliate of Sun Capital Partners for financing to fuel the company's growth and potential acquisitions needed to serve the growing ranks of senior Americans.
On March 22, 2012, Doug Harrison stepped down as CEO of The Scooter Store. Harrison and the board of directors decided it was the best time for new leadership. Jay Randal Bishop took over as temporary CEO until the board of directors could find a successor. Harrison remains a member of the board of directors and remains one of the company's largest stock holders.
On February 20, 2013, federal agents with search warrants raided The Scooter Store's New Braunfels headquarters. According to various news sources, the FBI agents were there to investigate the company's billing practices. Company spokespeople declined to comment to the press.
On March 8, 2013, The Scooter Store placed all employees on "unpaid furlough" with certain exceptions. This was done by mass email from the CEO.
On March 19, 2013, 1,500 employees received an email from CEO Marty Landon announcing the "unpaid furlough" to end on March 31, 2013, whereafter they would be officially laid off. 300 employees were asked to come back for an unspecified amount of time.
On April 16, 2013, The Scooter Store filed for Chapter 11 bankruptcy.
The Scooter Store did not manufacture the products it sold, but instead distributed mobility products from various manufacturers, including:
- Drive Medical
- Essential Medical
- Harmar Mobility
- Pride Mobility
- Uplift Technologies
- Zip'r Mobility
- 100 Best Companies to Work For - 2010
- Bennett, Dashiell (2013-02-21). "FBI Declares War on The Scooter Store". The Atlantic. Retrieved 2020-06-15.
- February 21, CBS News; 2013; Am, 8:57. "The SCOOTER Store power wheelchair company raided in federal probe". www.cbsnews.com. Retrieved 2020-06-15.CS1 maint: numeric names: authors list (link)
- "The Scooter Store shutting down after federal scrutiny". CBSNews. Retrieved 15 September 2013.
- Bowen, Greg (May 13, 2016). "Feds say no criminal case against execs". Herald-Zeitung Online. Retrieved 2018-11-24.
- Danner, Patrick (May 11, 2016). "Justice Department says ex-Scooter Store execs won't face criminal charges". San Antonio Express-News. Retrieved 2018-11-24.
- The SCOOTER Store delivers freedom and independence to its 400,000th customer., The SCOOTER Store website, About Us: History: 2009
- The SCOOTER Store Creates Home Care Equipment Division.
- The SCOOTER Store Secures Financing From a Sun Capital Partners Affiliate.
- Federal State Agents Raid SCOOTER Store, February 2013