SeaWorld is a United States theme park chain headquartered out of Orlando, Florida. It is a proprietor of marine mammal parks, oceanariums, animal theme parks, and rehabilitation centers owned by SeaWorld Entertainment (one park will be owned and operated by Miral under a license). The parks feature orcas, sea lion, and dolphin shows and zoological displays featuring various other marine animals. There are operations located within the United States in Orlando, Florida; San Diego, California; San Antonio, Texas; later outside the United States such as Abu Dhabi, United Arab Emirates; and previously Aurora, Ohio. On March 5, 2007, SeaWorld Orlando announced addition of the Aquatica water park to its adventure park, which already includes SeaWorld and Discovery Cove.
|Opened||March 21, 1964|
|Visitors per annum||11 Million|
SeaWorld parks also feature thrill rides, including roller coasters like Kraken and Manta at SeaWorld Orlando, and Steel Eel and The Great White at SeaWorld San Antonio. Journey to Atlantis, a combination roller coaster and splashdown ride, can be found at all three parks. The parks were owned by Busch Entertainment Corp., the family entertainment division of Anheuser-Busch, which is best known for brewing beer. In 2009, Busch Entertainment was sold to the Blackstone Group and subsequently renamed SeaWorld Entertainment. In 2013, Blackstone sold 37% of SeaWorld Entertainment in an initial public offering and sold its remaining 21% holding to Zhonghong Zhuoye in 2017.
The parks' marine mammal collections have been the subject of public debate over the years. The 2013 documentary film Blackfish, produced after a SeaWorld Orlando trainer was killed by one of the park's orcas, led to initial decreases in attendance, profits and the company's share price. In 2018, SeaWorld's attendance and revenue began to recover with the addition of new rides, shows, and animal exhibits at its parks, as well as increased marketing about the parks' conservation and rescue efforts. It is a major theme park competitor to Six Flags, Cedar Fair, Walt Disney Parks & Resorts and Universal Parks & Resorts.
In 2016, SeaWorld announced that they would end their in-park Orca breeding program and eventually phase out their theatrical Orca whale shows altogether (due to state legislation in California that banned shows using orcas) starting in San Diego. It was announced later in the same year, that SeaWorld would build their first park without killer whales and outside of the United States in Abu Dhabi, UAE.
- 1 History
- 2 Locations
- 3 SeaWorld Ohio sale, rebirth, and eventual transition
- 4 Orcas
- 5 Animal rescue and rehabilitation program
- 6 Response to drive hunt capture allegations
- 7 See also
- 8 References
- 9 External links
SeaWorld was founded in 1964 by Milton C. Shedd, Ken Norris, David Demott and George Millay. The four graduates of UCLA originally set out to build an underwater restaurant and marine life show. When the underwater restaurant concept was deemed unfeasible, they scrapped those plans and decided to build a park instead, and SeaWorld San Diego was opened on March 21, 1964. With only a few dolphins, sea lions, 6 attractions and 22 acres (89,000 m2), the park proved to be a success and more than 400,000 guests visited in the first 12 months.
After considering other locations in the midwest, including the Lake Milton/Newton Falls area west of Youngstown, Ohio, it was decided that Aurora, Ohio would be the new home of a SeaWorld. The Aurora site was approximately 15 miles (24 km) northwest of the Lake Milton site and 30 miles (48 km) southeast of Cleveland. By this time, the founders of the company had captured a few more species of animals, including a killer whale that was brought to the new facility. The harsh winter climate permitted the park to be open only from mid-May until mid-September.
The Walt Disney World Resort in Orlando, Florida opened near the end of the second operating season of SeaWorld Ohio. The success of Disney in Orlando provided a location that was already popular with tourists. SeaWorld Orlando opened in 1973.
Harcourt Brace Jovanovich, Inc. (HBJ) purchased the company in 1976 and 12 years later they began a venture in Texas. In 1988, SeaWorld San Antonio opened just a few miles outside of San Antonio. Growth has pushed the city outwards and now SeaWorld San Antonio lies in the Westover Hills community in West San Antonio. The park was open year-round like its sister parks in California and Florida in 1988 and 1989, then went to a seasonal schedule. The stress and financial resources it took to build and maintain a state-of-the-art marine mammal facility in the late 1980s eventually took its toll on the company. HBJ, whose primary focus was producing school books, needed to reduce its assets in order to avoid a bankruptcy.
The Anheuser-Busch Company made an offer to purchase the SeaWorld parks. HBJ also owned and operated two other parks, Cypress Gardens and Boardwalk and Baseball, and out of fear of not being able to find a buyer for the two other parks, HBJ refused to sell the parks individually. Despite a long negotiation, Anheuser-Busch bought all six parks in 1989: SeaWorld in San Diego, Aurora, Orlando and San Antonio as well as Cypress Gardens in Winter Haven and Boardwalk and Baseball in Haines City. Soon after the sale was final, Busch sold Cypress Gardens to the park's management and closed Boardwalk and Baseball. Anheuser-Busch put millions of dollars back into the parks to revive and prolong their longevity. SeaWorld is accredited by the Association of Zoos and Aquariums (AZA).
In 2016, SeaWorld admitted that it had been sending its employees to pose as activists to spy on animal rights organization PETA. Following an investigation by an outside law firm, SeaWorld's Board of Directors directed management to end the practice.
SeaWorld San Diego
SeaWorld San Diego, the first SeaWorld park, opened on March 21, 1964. The park features shows such as Sea Lions Live, a comedic show with sea lions and otters, Dolphin Days, a dolphin show, and Orca Encounter, a educational show about killer whales and their behavior in the wild. Rides include Shipwreck Rapids, a water raft ride, Manta and Electric Eel, roller coasters, Journey to Atlantis, a splashdown ride that also has characteristics of a roller coaster, and a new roller coaster, Mako, that is set to open in 2020. The Summer Nights program changes some shows and adds others.
SeaWorld Orlando opened on December 15, 1973. One Ocean, a killer whale show that premiered April 22, 2011, is hosted here, along with, Dolphin Days, the park's dolphin show, and, a new show that made its debut on June 14, 2015, Clyde and Seamore's Sea Lion High This show was recently changed to Clyde and Seamore's Sea Lion High: The New Class in early 2019. . The park contains 4 roller coasters: Kraken, a floorless coaster based on the mythical sea creature, Manta, a coaster designed to simulate how manta rays move, Mako (opened July 2016) and Super Grover's Box Car Derby, a coaster oriented to kids located in the Sesame Street themed area. It is also home to the original Journey to Atlantis Water Coaster. SeaWorld's Electric Ocean is SeaWorld Orlando's night program, featuring the fireworks show Ignite, a sea lion show Sea Lions Tonite, a dolphin show Touch The Sky and killer whale show Shamu's Celebration: Light Up the Night.
SeaWorld San Antonio
SeaWorld San Antonio opened on May 27, 1988. Its formal opening over Memorial Day Weekend 1988 held about 75,000 people. 3.3 million people visited SeaWorld San Antonio during its first year, 10% more than what was originally projected. The park shows One Ocean, a killer whale show; Ocean Discovery an educational show featuring dolphins and beluga whales; and Clyde & Seamore's Sea Lion High, a sea lion show following the sea lions Clyde and Seamore trying to pass their classes. Parks rides include Wave Breaker: The Rescue Coaster, a double launch roller coaster, The Great White, an inverted roller coaster, Steel Eel, a roller coaster reaching a height of 150 feet, and Journey to Atlantis, a water roller coaster into the mythical land of Atlantis.
SeaWorld Abu Dhabi
In 2008, Busch Entertainment had previously announced plans to open a fourth SeaWorld park in Dubai, UAE, but those plans were abandoned amidst the international financial crisis. In May 2014, SeaWorld announced renewed plans to build a park in the Middle East, but did not specify a timeline or specific location. On December 13, 2016, SeaWorld announced that it will open its first overseas theme park on Yas Island in Abu Dhabi, UAE in 2022. It will also be the first franchised SeaWorld park.
SeaWorld Ohio sale, rebirth, and eventual transition
In February 2001, Anheuser-Busch sold the SeaWorld Ohio park to Six Flags, Inc., operators of neighboring "Six Flags Ohio" (Geauga Lake until the end of 1999, reverting to the "Geauga Lake" name in 2004). Upon completion of the sale, the two parks were combined in spring 2001 as the so-called "mega-park" "Six Flags Worlds Of Adventure", which boasted its "Three parks in one" uniqueness: a waterpark, an amusement park, and a wildlife animal park - all included in one price of admission. SeaWorld executives replied that their park was sold because of the short season of the animal park, Northeastern Ohio's cold winter months and also because they were not able to get the rights to build roller coasters like the other SeaWorld properties had been able to.
In March 2004, Six Flags, Inc., announced that it had sold "Six Flags Worlds of Adventure" to Cedar Fair Entertainment Company, the operators of the Cedar Point amusement park in Sandusky, Ohio. Cedar Fair took the park back to its original "Geauga Lake" name, which had a history dating back to 1888. Since the Six Flags company retained ownership of the animals, the majority of the animal portion of the park, including all of the exhibits and animal stadiums, was either emptied or fenced off for the 2004 season.
After a nearly season-long wait, the Cedar Fair company announced its plans for the non-operational side of the former SeaWorld Ohio/Six Flags Worlds of Adventure-Wildlife Side. That entire portion of the land would become an immense waterpark, named "Wildwater Kingdom", opening in two phases, with the first phase in 2005, followed by the second phase in 2006. This decision marked the end of the marine-life park permanently.
All of the animal stadiums and buildings were next torn down or converted into other venues. Some of the SeaWorld property remained intact, albeit hidden or modified. What remained included the former seal and sea lion area, the Ski Stadium (to be used in a Lumberjack show in 2006), the Aquarium (to be used for unknown purposes) and two movie theater houses/simulators, once housing 3D/4D movies. The Ski Stadium was removed in off-season 2008 to make way for "Coconut Cove", a refreshment station/observation area. All of these, except for Wildwater Kingdom, closed in 2007. In 2016, Wildwater Kingdom, on the SeaWorld Ohio side, announced they would close after the 2016 season.
SeaWorld's main attraction is its killer whales, several of which are housed in 5.8-million-gallon tanks (equivalent to nine Olympic sized swimming pools) that are each known as Shamu Stadium. Shamu was the name of the first killer whale brought to SeaWorld San Diego in the 1960s from the Seattle Marine Aquarium. 'Shamu' is now used as a stage name for killer whales in performances at SeaWorld parks. Currently, SeaWorld houses 20 killer whales in its three parks.
- Ten killer whales live at SeaWorld San Diego: Corky, Ulises, Orkid, Nakai, Ikaika, Kalia, Keet, Shouka, Makani and Amaya.
- Five killer whales live at SeaWorld Orlando: Makaio, Malia, Trua, Katina, and Nalani
- Five killer whales live at SeaWorld San Antonio: Kyuquot, Takara, Sakari, Tuar and Kamea.
Organizations such as World Animal Protection and the Whale and Dolphin Conservation Society campaign against the captivity of dolphins and killer whales; SeaWorld, which holds most of the world's captive killer whales, is cited for its role.
Killer whale captivity is a widely debated topic. In regard to killer whale anatomy, the collapsed dorsal fin in male whales that many people recognize has an unknown cause. A collapsed dorsal fin has occurred in the wild. Some argue that aggression among captive killer whales is common, whilst others claim that this also occurs in the wild. In August 1989, a dominant female killer whale, Kandu V, attempted to rake a newcomer whale, Corky II, with her mouth during a live show and smashed her head into a wall. Kandu V broke her jaw, which severed an artery, and then bled to death. In November 2006, a dominant female killer whale, Kasatka, repeatedly dragged experienced trainer, Ken Peters, to the bottom of the stadium pool during a show after hearing her calf crying for her in the back pools. In February 2010, an experienced female trainer at SeaWorld Orlando, Dawn Brancheau, was killed by killer whale Tilikum shortly after a show in Shamu Stadium. The whale had been associated with the deaths of two people previously. In May 2012, administrative law judge Ken Welsch upheld two Occupational Safety and Health Administration citations after Dawn Brancheau's death, including one directly related to her death, and fined the company a total of $12,000. Trainers were banned from making close contact with the whales. In April 2014 the US Court of Appeals for the District of Columbia denied an appeal by SeaWorld. On December 22, 2015, an 18-year old SeaWorld orca, Unna, died at the SeaWorld Park in San Antonio, Texas.
In 2013, SeaWorld's treatment of killer whales in captivity was the basis of the movie Blackfish, which documents the history of Tilikum, a killer whale captured by SeaLand of the Pacific, later transported to SeaWorld Orlando who has been involved in the deaths of three people. In the aftermath of the release of the film, Martina McBride, 38 Special, REO Speedwagon, Cheap Trick, Heart, Barenaked Ladies, Trisha Yearwood and Willie Nelson canceled scheduled concerts at SeaWorld parks. SeaWorld disputes the accuracy of the film, calling it “propaganda” and “emotionally manipulative”. It has spent $15 million on an advertising campaign countering the allegations and emphasizing its contributions to the study of whales and their conservation.
In August 2014, SeaWorld announced it planned to build new killer whale tanks that would be almost double the size of the existing ones to provide more space for its whales, scheduled for completion in 2018. The company maintained the move was not in response to the release of the Blackfish documentary. Wild killer whales may travel up to 160 kilometres (100 mi) in a day and critics say the animals are too big and intelligent to be suitable for captivity. PETA, which opposes whales being kept in captivity has proposed the theme park operator base its whales in seaside sanctuaries. The company also pledged $10 million in matching funds for killer whale research. The plans to increase the size of the tanks in San Diego were put on hold in October 2015 after the California Coastal Commission ruled that the work could only go ahead if they banned captive breeding, which would eventually lead to end of killer whale shows at the park. On March 17, 2016, SeaWorld announced the end of their breeding program, which signifies the last generation of orcas in captivity in their care, though Takara was still pregnant at the time. Theatrical orca shows ended at SeaWorld San Diego in 2017 and will end in Orlando and San Antonio in 2019.
In November 2014, SeaWorld announced that attendance at the parks had dropped 5.2% from the previous year and profits had fallen 28% over that quarter. As of November 2014, the company's stock was down 50% from the previous year. From 2014 to 2015, net income in the second quarter fell 84% from $37.4 million to $5.8 million, while revenue fell from $405 million to $392 million.
Animal rescue and rehabilitation program
SeaWorld operates its conservation program in cooperation with the Department of the Interior, National Marine Fisheries Service and state agencies; its rescue and rehabilitation program was developed to comply with the Marine Mammal Protection Act of 1972 and the Endangered Species Act of 1973. Since its inception SeaWorld Parks & Entertainment has rescued or helped more than 33,000 animals, including ill, orphaned or abandoned and injured manatees, dolphins, pilot whales, sea turtles, and birds. As part of its animal rehabilitation program, SeaWorld has claimed the first birth of a killer whale in captivity, the first birth of a marine mammal via artificial insemination and the first hatching of captive green sea turtles. While acknowledging the value of these programs, critics and animal rights advocates have questioned SeaWorld's balance of conservation and education alongside the commercial activities of its theme parks. In 1998, SeaWorld, with the help of the US Coast Guard, released the gray whale J.J. after the whale was rehabilitated at SeaWorld San Diego for 14 months.
Groups concerned for the health and safety of SeaWorld's captive killer whale population have asked for the animals to be released. SeaWorld has defended their decision to keep the animals by citing their inability to survive in the wild after years of captivity.
Response to drive hunt capture allegations
In response to claims leveled at SeaWorld and other marine parks by the movie The Cove which accuses them of obtaining dolphins taken in drive hunts, SeaWorld spokesperson Fred Jacobs stated that, "We think we're being unfairly criticized for something we're opposed to." It is illegal to bring drive hunt animals into the United States. He adds that, "SeaWorld opposes the dolphin hunts documented in The Cove. We do not purchase any animals from these hunts. More than 80 percent of the marine mammals in our care were born in our parks. We haven't collected a dolphin from the wild in decades." Since 1993, there have been no permits issued to facilities in the United States to import dolphins acquired through drive hunt methods. Marilee Menard, the executive director of the Alliance of Marine Mammal Parks and Aquariums, has also stated that she believes that The Cove filmmakers are "misrepresenting that the majority of zoos and aquariums with dolphins around the world are taking these animals. "
- Ramakrishnan, Sruthi (March 24, 2017). "China's Zhonghong Zhuoye to buy Blackstone's stake in SeaWorld". Reuters. Retrieved March 26, 2017.
- Tonya Garcia (August 7, 2018). "SeaWorld stock soars 18% as visitors return to its parks". www.marketwatch.com. MarketWatch, Inc. Retrieved October 10, 2018.
- "SeaWorld to End Killer Whale Breeding Program". ABC News. March 17, 2016. Retrieved June 4, 2016.
- "SeaWorld Agrees To End Captive Breeding of Killer Whales".
- "Milton Shedd, 79, Co-Founder of SeaWorld". The New York Times. Associated Press. May 28, 2002. Retrieved June 4, 2009.
- "Watch, Touch and Explore at SeaWorld". The Evening Independent. June 13, 1974. Retrieved June 4, 2009.
- Markowitz, Jack (July 27, 1972). "SeaWorld: Whales in Blue-Collar Land". Pittsburgh Post-Gazette. Retrieved June 4, 2009.
- "1988: San Antonio welcomes Shamu and SeaWorld". Archived from the original on March 10, 2014.
- Bachelder, Maryemma (February 24, 1995). "A history of the gardens". The Ledger. Retrieved June 4, 2009.
- AZA Accreditation List
- Dezember, Ryan (April 22, 2013). "The Many Ways Blackstone Made Money on SeaWorld's IPO". Wall Street Journal. Retrieved April 23, 2013.
- Bever, Lindsey (February 25, 2016). "Beleaguered SeaWorld admits employees spied on animal-rights activists". Washington Post.
- Pedicini, Sandra (February 25, 2016). "SeaWorld admits employees posed as animal activists to spy on critics". Orlando Sentinel.
- "Theme park history: A short history of SeaWorld Orlando".
- "Orlando Sentinel". Retrieved July 12, 2015.
- Bevil, Dewayne (August 8, 2014). "SeaWorld: Here's your last chance to see 'Clyde and Seamore Take Pirate Island'". OrlandoSentinel.com. Orlando Sentinel.
- Bevil, Dewayne (May 21, 2009). "Weekend outlook: Star Wars Weekends, SeaWorld After Dark, 5th Dimension, Mr. Potato Head". Orlando Sentinel. Retrieved June 6, 2009.
- "SeaWorld Orlando debuts new Shamu show". tribunedigital-orlandosentinel. Retrieved July 12, 2015.
- Hayes, Thomas C. (June 19, 1988). "Texas Picks Up the Pieces". The New York Times. Retrieved June 6, 2009.
- Hayes, Thomas C. (August 14, 1989). "Harcourt Near Sale of SeaWorld". The New York Times. Retrieved June 6, 2009.
- "Steel Eel at SeaWorld San Antonio - CoasterBuzz". coasterbuzz.com. Retrieved June 4, 2016.
- "C'mon in, Shamu: The Dubai water is fine - USATODAY.com". www.usatoday.com. Retrieved June 4, 2016.
- McClung, Ryan (February 4, 2009). "Dubai Busch Gardens, SeaWorld plans canceled". www.lifthill.com. Archived from the original on March 10, 2014. Retrieved June 4, 2016.
- Garcia, Jason. "SeaWorld strikes deal for Middle Eastern park". tribunedigital-orlandosentinel. Retrieved June 4, 2016.
- Geranpayeh, Sarvy (December 13, 2016). "Up next: SeaWorld to make a splash in Abu Dhabi". GulfNews.
- Rupert Neate (November 6, 2015). "SeaWorld fights to restore its image as shares sink in the wake of Blackfish". The Guardian.
- Entertainment, SeaWorld Parks &. "Orca Profile Pages | SeaWorld Cares". seaworldcares.com. Retrieved February 16, 2018.
- "New 'Baby Blackfish' Born at SeaWorld – Aka 'Baby Shamu'". Candace Calloway Whiting. December 7, 2013. Retrieved June 4, 2016.
- "Why some killer whales have curved fins".
- Parsons, E. C. M. (2012). "Killer Whale Killers". Tourism in Marine Environments. 8 (3): 153–160. doi:10.3727/154427312X13491835451494.
- Kirby, David. "Near Death At SeaWorld: Worldwide Exclusive Video". The Huffington Post. Retrieved July 12, 2015.
- "SeaWorld trainer killed by killer whale". CNN. February 25, 2010. Retrieved February 24, 2010.
- Garcia, Jason; Jacobson, Susan (February 25, 2010). "Animal trainer killed at SeaWorld". Los Angeles Times.
- "Secretary of Labor, Complainant v. SeaWorld of Florida - Decision and Order" (PDF). Archived from the original (PDF) on June 8, 2012. Retrieved June 13, 2012.
- Karlamangla, Soumya (November 13, 2013). "Killer whales: Court weighs lifting ban on trainer-orca contact". Los Angeles Times.
- Kuo, Vivian. "SeaWorld appeal of OSHA citations denied - CNN.com". CNN. Retrieved June 4, 2016.
- Forsyth, Jim. "A SeaWorld killer whale dies at San Antonio park". Business Insider. Reuters. Retrieved June 4, 2016.
- Whiting, Candace Calloway. In the Wake of Blackfish -- Is it Time to Retire the Last Killer Whale Whose Capture Was Shown in the Film?", TheHuffingtonPost.com, Inc., October 29, 2013. Retrieved October 29, 2013.
- Duke, Alan (December 16, 2013). "Martina McBride, 38 Special, cancel SeaWorld gig over 'Blackfish' - CNN.com". CNN.
- Streisand, Elizabeth Durand, "Bands Back Out of SeaWorld Concerts Because of 'Blackfish'" Yahoo! News December 9, 2013
- Pedicini, Sandra (August 15, 2014). "SeaWorld to expand killer-whale habitat at its parks". Orlando Sentinel. Retrieved August 16, 2014.
- "Whale Attack Renews Captive Animal Debate". CBS News. Associated Press. March 1, 2010. Retrieved March 7, 2010.
- "SeaWorld to redesign tank for Killer Whales amid public criticism". The Orlando News.Net. August 16, 2014. Retrieved August 16, 2014.
- Martin, Hugo; Masunaga, Samantha. "What the Coastal Commission's ban on orca breeding means for SeaWorld". latimes.com. Retrieved June 4, 2016.
- Howard, Brian Clark (March 17, 2016). "SeaWorld to End Controversial Orca Shows and Breeding". National Geographic News.
- Omberg, Emily, "SeaWorld's financial struggles from 'Blackfish' affecting Busch Gardens", Orlando Sun Times, November 18, 2014
- Omberg, Emily, "SeaWorld losing revenue, attendance and profit because of "Blackfish"", Orlando Sun Times, November 12, 2014
- Trigaux, Robert, "As SeaWorld suffers 'Blackfish' impact, Busch Gardens suffers, too", Tampa Bay Times, November 17, 2014
- Neate, Rupert (August 6, 2015). "SeaWorld sees profits plunge 84% as customers desert controversial park". The Guardian. Retrieved September 9, 2015.
- Hillard, James M. Aquariums of North America: A Guidebook to Appreciating North America's Aquatic Treasures, p. 50. Scarecrow Press, Jan 1, 1995 ISBN 9780810829237
- "SeaWorld San Antonio Transports Rehabilitated Manatee via U.S. Coast Guard Plane to Sister Park in Orlando, FL". U.S. Fish & Wildlife Service. U.S. Fish & Whildlife Service. Retrieved June 11, 2015.
- "SeaWorld rescues week-old manatee". Bay News 13. April 25, 2013. Retrieved July 29, 2013.
- Pedicini, Sandra (July 4, 2015). "SeaWorld rescue program marks record year". Orlando Sentinel. Retrieved November 24, 2015.
- Edwards, Larry M (December 2004). Looking Back and Ahead. San Diego Magazine. pp. 78–. ISSN 0036-4045.
- Perry, Tony (April 1, 1998). "Rescued Whale J.J. Begins Long Journey Home". LA Times. Retrieved August 25, 2015.
- "Controversial SeaWorld Orca Shows End in California, but Continue Elsewhere". January 4, 2017. Retrieved February 24, 2018.
- Mieszkowski, Katharine (August 7, 2009), "Dolphins Are Dying to Amuse Us", Salon, retrieved June 7, 2011
- "The Cove's Shocking Discovery", The Oprah Winfrey Show, April 22, 2010, retrieved June 7, 2011
- Rose, Naomi A.; E.C.M. Parsons; Richard Farinato (2009). "The Case Against Marine Mammals in Captivity" (PDF). The Humane Society of the United States and World Animal Protection. Retrieved June 7, 2011.
|Wikimedia Commons has media related to SeaWorld.|
- Official website
- Hanashiro, Robert (August 20, 2006). "Training workers the SeaWorld way [Q&A with trainer Julie Scardina]". Executive Suite. Management. USA Today.
Julie Scardina gives a SeaWorld "employee" some positive reinforcement