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ServiceNow, Inc.
Traded as NYSENOW
Russell 1000 Component
Industry Enterprise software
Founded 2003
Founder Fred Luddy
Key people
Frank Slootman (CEO)
C.J.Desai (CPO)
Michael Scarpelli (CFO)
Services Cloud computing
IT service management
Number of employees
4500 (2016)

ServiceNow, Inc. is a cloud computing company headquartered in Santa Clara, California. It was founded in 2003 by Fred Luddy, the previous CTO of software companies Peregrine Systems and Remedy Corporation. ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 index.


After serving as CTO for Peregrine Systems in San Diego, Fred Luddy started Glidesoft, Inc. in 2003.[1] Glidesoft specialized in IT service management applications based on ITIL standards.[2] In 2006, the company changed its name to ServiceNow.[3] In 2007, ServiceNow reported an annual revenue of $13 million[4] and began serving IT solutions to large companies such as TIAA-CREF, Intel, Staples,[5] Safeway,[6] University of San Francisco,[7] and AstraZeneca.[8]

In 2011, Frank Slootman replaced Luddy as CEO. Slootman was previously the CEO of Data Domain before it was purchased by EMC Corporation.[9][10]

In 2012, ServiceNow became a publicly traded company. ServiceNow was therefore the first technology company taken public by Morgan Stanley since Facebook.[11] Shortly after going public, ServiceNow relocated its headquarters from San Diego to Santa Clara.[12]

ServiceNow currently holds additional office locations in San Diego, London, New York City, Kirkland, Washington, San Francisco, Frankfurt, Orlando, Toronto, Sao Paulo, Amsterdam, Paris, Singapore, Sydney and Hyderabad.

On February 27, 2017 ServiceNow announced that its Board of Directors had named John Donahoe President and CEO, to start on April 3, 2017 when Frank Slootman, the current President, CEO and Chairman of the Board, would be stepping down.[13]

It has facilities in locations such as Hyderabad, India.[14]

Company timeline[edit]

Year Month and date Event
2004 June 28 Glidesoft, Inc. incorporated in California.[15]
2006 February 16 Glidesoft, Inc. changes name to ServiceNow.
2012 February 16 ServiceNow incorporated in Delaware.
2012 June 29 ServiceNow becomes publicly traded company with an initial stock price of $18.[11]
2013 April 1 ServiceNow receives Federal Information Security Management Act Moderate Authority to Operate (ATO) from the United States General Services Administration. This allows federal, state and local government agencies to use the cloud-based ServiceNow software for IT consolidation and service delivery, as well as business process automation.[16]
2013 July 9 ServiceNow acquires Mirror 42, adding performance analytics to its cloud-based software.[17]
2014 February 6 Hewlett-Packard files lawsuit against ServiceNow for infringing on eight patents.[18][19] The case was settled through a $100,000 fine to Fred Luddy.[18][19]
2014 April 29 ServiceNow hosts the inaugural Knowledge conference in San Francisco, entitled Knowledge14. Over 6,000 IT professionals, 100 large enterprise CIOs, and 1,000 partners attended the event.[20] ServiceNow currently hosts a Knowledge conference every year. Previously this conference had been held in Las Vegas,[21] ServiceNow has announced that the Knowledge17 conference will be in Orlando, Florida.[22]
2014 July 9 ServiceNow acquires Neebula Systems (Israel) for $100 million.[23]
2014 September 23 BMC Software, Inc. sues ServiceNow for patent infringement.[24]
2014 October 22 ServiceNow announces a 61% year-over-year revenue growth ($178.7 million), 58% year-over-year billings growth, a 2,514 customer count, and 98% renewal rate for its third financial quarter.[25]
2015 February 25 ServiceNow acquires Intréis, Inc. for an undisclosed amount to accelerate its investment in enterprise governance, risk and compliance (GRC) solutions.[26]
2015 April 17 ServiceNow announces the ServiceNow Express program, which provides cloud-based service management software for small and medium-sized enterprises.[27]

2016 Jan 27 ServiceNow announces total revenues of $1.0 billion for fiscal year 2015.[28]
2017 Jan 18 ServiceNow acquires DxContinuum, Inc., a Silicon Valley‑based, machine‑learning company, to embed its technology in the ServiceNow platform and across its products.[29]

See also[edit]


  1. ^ "Glidesoft seeks San Diego area businesses to participate in Customer Advisory Program for innovative IT Service Management solution" (Press release). GlideSoft – via BusinessWire. 
  2. ^ "Executive Team". ServiceNow. 
  3. ^ "Service Now (Now): Leading Cloud Provider Passes with Flying Colors". Archived from the original on June 5, 2015. 
  4. ^ Bigelow, Bruce V. (August 9, 2011). "San Diego's ServiceNow Driving Hard as Revenue Soars; Expands to Silicon Valley". Xconomy. 
  5. ^ "ServiceNow Customers". ServiceNow. Archived from the original on September 23, 2015. 
  6. ^ Libenson, Barry (July 22, 2014). "CIO Perspective: Leading Massive IT Change". ServiceNow. Archived from the original on November 29, 2014. 
  7. ^ Carr, David F. (July 2, 2013). "University of San Francisco Puts ServiceNow Apps to Work". InformationWeek. 
  8. ^ Saran, Cliff (August 5, 2014). "AstraZeneca rolls out IT self service using ServiceNow". Computer Weekly. UK. 
  9. ^ "Our History". ServiceNow. Archived from the original on May 16, 2011. 
  10. ^ "Customer Success Stories". ServiceNow. Archived from the original on May 19, 2011. 
  11. ^ a b Spears, Lee (June 29, 2012). "ServiceNow Advances in Debut After $210 Million IPO". Bloomberg News. 
  12. ^ Donato-Weinstein, Nathan (November 15, 2012). "ServiceNow signs major Santa Clara lease". Silicon Valley BizBlog. 
  13. ^ "ServiceNow (NOW) Names John Donahoe as CEO". February 26, 2017. 
  14. ^ htt://
  15. ^ "SEC Filings". ServiceNow. Retrieved April 6, 2016. 
  16. ^ "ServiceNow Delivers Enterprise IT Cloud to Government Agencies" (Press release). ServiceNow. April 1, 2013. 
  17. ^ "ServiceNow Acquires Mirror42" (Press release). ServiceNow. July 9, 2013. 
  18. ^ a b "Hewlett Packard Company v. ServiceNow, Inc.". PRIORsmART. Retrieved April 6, 2016. 
  19. ^ a b Gullo, Karen (February 6, 2014). "HP Accuses ServiceNow of Infringing Software Patents". Bloomberg News. 
  20. ^ "ServiceNow Announces Knowledge14 – Home of the Service-Oriented Enterprise" (Press release). ServiceNow. April 29, 2014. 
  21. ^ "Knowledge16" (Press release). ServiceNow. Retrieved April 6, 2016. 
  22. ^ "Knowledge17" (Press release). ServiceNow. Retrieved June 8, 2016. 
  23. ^ "ServiceNow acquires Neebula Systems for $100m". Globes. July 9, 2014. 
  24. ^ Dignan, Larry (September 23, 2014). "BMC sues ServiceNow for patent infringement". ZDNet. 
  25. ^ "ServiceNow Reports Financial Results for the Third Quarter 2014" (Press release). ServiceNow. October 22, 2014. 
  26. ^ "ServiceNow Expands in Governance, Risk and Compliance" (Press release). ServiceNow. February 25, 2015. 
  27. ^ "On the Radar: ServiceNow Express - ServiceNow for the SME and mid-market". InformationWeek (Press release). October 12, 2015. 
  28. ^ "ServiceNow Reports Financial Results for Fourth Quarter and Fiscal Year 2015" (Press release). ServiceNow. January 27, 2016. 
  29. ^ "ServiceNow Acquires DxContinuum" (Press release). ServiceNow. January 18, 2017.