|Traded as||NYSE: NOW
Russell 1000 Component
|Frank Slootman (CEO)
Michael Scarpelli (CFO)
IT service management
Number of employees
ServiceNow, Inc. is a cloud computing company headquartered in Santa Clara, California. It was founded in 2003 by Fred Luddy, the previous CTO of software companies Peregrine Systems and Remedy Corporation. ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 index.
After serving as CTO for Peregrine Systems in San Diego, Fred Luddy started Glidesoft, Inc. in 2003. Glidesoft specialized in IT service management applications based on ITIL standards. In 2006, the company changed its name to ServiceNow. In 2007, ServiceNow reported an annual revenue of $13 million and began serving IT solutions to large companies such as TIAA-CREF, Intel, Staples, Safeway, University of San Francisco, and AstraZeneca.
In 2012, ServiceNow became a publicly traded company. ServiceNow was therefore the first technology company taken public by Morgan Stanley since Facebook. Shortly after going public, ServiceNow relocated its headquarters from San Diego to Santa Clara.
ServiceNow currently holds additional office locations in San Diego, London, New York City, Kirkland, Washington, San Francisco, Frankfurt, Orlando, Toronto, Sao Paulo, Amsterdam, Paris, Singapore, Sydney and Hyderabad.
On February 27, 2017 ServiceNow announced that its Board of Directors had named John Donahoe President and CEO, to start on April 3, 2017 when Frank Slootman, the current President, CEO and Chairman of the Board, would be stepping down.
|Year||Month and date||Event|
|2004||June 28||Glidesoft, Inc. incorporated in California.|
|2006||February 16||Glidesoft, Inc. changes name to ServiceNow.|
|2012||February 16||ServiceNow incorporated in Delaware.|
|2012||June 29||ServiceNow becomes publicly traded company with an initial stock price of $18.|
|2013||April 1||ServiceNow receives Federal Information Security Management Act Moderate Authority to Operate (ATO) from the United States General Services Administration. This allows federal, state and local government agencies to use the cloud-based ServiceNow software for IT consolidation and service delivery, as well as business process automation.|
|2013||July 9||ServiceNow acquires Mirror 42, adding performance analytics to its cloud-based software.|
|2014||February 6||Hewlett-Packard files lawsuit against ServiceNow for infringing on eight patents. The case was settled through a $100,000 fine to Fred Luddy.|
|2014||April 29||ServiceNow hosts the inaugural Knowledge conference in San Francisco, entitled Knowledge14. Over 6,000 IT professionals, 100 large enterprise CIOs, and 1,000 partners attended the event. ServiceNow currently hosts a Knowledge conference every year. Previously this conference had been held in Las Vegas, ServiceNow has announced that the Knowledge17 conference will be in Orlando, Florida.|
|2014||July 9||ServiceNow acquires Neebula Systems (Israel) for $100 million.|
|2014||September 23||BMC Software, Inc. sues ServiceNow for patent infringement.|
|2014||October 22||ServiceNow announces a 61% year-over-year revenue growth ($178.7 million), 58% year-over-year billings growth, a 2,514 customer count, and 98% renewal rate for its third financial quarter.|
|2015||February 25||ServiceNow acquires Intréis, Inc. for an undisclosed amount to accelerate its investment in enterprise governance, risk and compliance (GRC) solutions.|
|2015||April 17||ServiceNow announces the ServiceNow Express program, which provides cloud-based service management software for small and medium-sized enterprises.
|2016||Jan 27||ServiceNow announces total revenues of $1.0 billion for fiscal year 2015.|
|2017||Jan 18||ServiceNow acquires DxContinuum, Inc., a Silicon Valley‑based, machine‑learning company, to embed its technology in the ServiceNow platform and across its products.|
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- "ServiceNow (NOW) Names John Donahoe as CEO". streetInsider.com. February 26, 2017.
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- Gullo, Karen (February 6, 2014). "HP Accuses ServiceNow of Infringing Software Patents". Bloomberg News.
- "ServiceNow Announces Knowledge14 – Home of the Service-Oriented Enterprise" (Press release). ServiceNow. April 29, 2014.
- "Knowledge16" (Press release). ServiceNow. Retrieved April 6, 2016.
- "Knowledge17" (Press release). ServiceNow. Retrieved June 8, 2016.
- "ServiceNow acquires Neebula Systems for $100m". Globes. July 9, 2014.
- Dignan, Larry (September 23, 2014). "BMC sues ServiceNow for patent infringement". ZDNet.
- "ServiceNow Reports Financial Results for the Third Quarter 2014" (Press release). ServiceNow. October 22, 2014.
- "ServiceNow Expands in Governance, Risk and Compliance" (Press release). ServiceNow. February 25, 2015.
- "On the Radar: ServiceNow Express - ServiceNow for the SME and mid-market". InformationWeek (Press release). October 12, 2015.
- "ServiceNow Reports Financial Results for Fourth Quarter and Fiscal Year 2015" (Press release). ServiceNow. January 27, 2016.
- "ServiceNow Acquires DxContinuum" (Press release). ServiceNow. January 18, 2017.