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ShoreTel, Inc.
Industry Telecommunications
Founded 1996 (1996)
Headquarters Sunnyvale, California, USA
Key people
Don Joos, CEO
Mike Healy, CFO
Bharath Oruganti, SVP
Eugenia Corrales, SVP
Revenue approx. $300 million
Number of employees
approx. 975 (2013)

ShoreTel is a global telecommunications vendor providing unified communications solutions for business.

Its headquarters are in Sunnyvale, California with regional headquarters in the United Kingdom, Germany, India and Australia.


  • IP Phone Systems
  • Unified Communications
  • Collaboration
  • Mobility
  • Contact Center
  • Applications Integration
  • Virtualization


ShoreTel develops and supports a telecommunications solution which is a distributed architecture with a single image for administration. This is delivered the deployment of dedicated voice appliances supported by an application server. While traditional time-division multiplexing (TDM) systems or competitor IP telephony solutions require full 2N redundancy to maintain service continuity in the event of failure, ShoreTel accomplishes N+1 redundancy by load balancing. [1] The physical appliances use embedded flash memory and do not have any spinning media or hard drive. As of version 14.2, virtual appliances are supported and can be used as temporary failover devices to maintain service continuity. [2]

System administration is performed within ShoreTel Director, a web based application for managing and configuring users, devices and applications across the entire enterprise. User applications are available through ShoreTel Communicator for desktop users which provides IP telephony, conferencing, instant messaging, softphone and other services. ShoreTel Mobility is a client and server application which integrates with ShoreTel's and other vendor's IP PBXs to provide IP telephony and UC services over Wi-Fi and PSTN cellular networks.


ShoreTel was co-founded in September 1996 as Shoreline Communications by Edwin J. Basart and Mike Harrigan, both of whom were co-founders of Network Computing Devices. First products were shipped in 1998. The company changed its name to ShoreTel in April 2004 and was registered in Delaware on June 22, 2007.

Their initial public offering on July 3, 2007, raised about $75 million, as they were listed with the symbol SHOR on NASDAQ.[3]

On October 21, 2010 ShoreTel announced the acquisition of Santa Clara, California based enterprise mobility provider, Agito Networks for approximately $11.4 million.[4][5]

On February 1, 2012 ShoreTel announced they were in the process of purchasing M5 Networks (based in New York City) for $146 million.[6] The acquisition was completed in March 2012. M5 services were branded as ShoreTel Sky within the cloud division of ShoreTel. Since the acquisition, new services were introduced, including integrated instant messaging and conferencing.

In August 2013, Don Joos became president and chief executive. He had joined ShoreTel in April 2011 from Avaya.[7]

As of June 30, 2014 the company had $56.1 million in cash, cash equivalents and short-term investment and no outstanding debt.[8]


ShoreTel sells and markets their product through a network of over 900 worldwide channel partners. These channel partners provide additional products and services which compliment ShoreTel's offering.


There are over 31,000 ShoreTel customers include the San Francisco Giants at AT&T Park, and the City of Oakland.


  1. ^ "The Benefits Of N+1 Redundancy". July 7, 2011. 
  2. ^ "Adding a ShoreTel Virtual IP Phone Appliance as N+1 Redundancy". November 5, 2014. Retrieved June 19, 2015. 
  3. ^ "ShorelTel Inc (SHOR) IPO". NASDAQ. July 3, 2007. Retrieved August 28, 2013. 
  4. ^ Stefanie Mosca (October 21, 2010). "ShoreTel Acquires Enterprise Mobility Leader Agito Networks for $11.4 M". TMCnet (tmcnet). Retrieved August 28, 2013. 
  5. ^ Jeffrey Burt (October 21, 2010). "ShoreTel Buys Agito, Expands Mobile UC Capabilities". eWeek. Retrieved August 28, 2013. 
  6. ^ Jeffrey Burt (February 1, 2012). "ShoreTel to Buy M5 Networks, Grow Cloud UC Capabilities". eWeek. Retrieved August 28, 2013. 
  7. ^ "ShoreTel Names Don Joos as President & CEO: ShoreTel SVP Steps Up to Top Role for Leading Unified Communications Provider". Press release. August 8, 2013. Retrieved August 28, 2013. 
  8. ^ "ShoreTel Reports Financial Results for Fourth Quarter and Fiscal Year 2014". Aug 7, 2014. Retrieved June 19, 2015. 

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