Single Non-Emergency Number

From Wikipedia, the free encyclopedia
Jump to: navigation, search

In telecommunications, a Single Non-Emergency Number or SNEN is a phone service or helpline used by various organisations to provide, or connect the caller to, a service where immediate or high-priority response and answer is not necessary.

It is similar to the 999 Emergency Number in that the number is short, memorable and connects the caller to a service they require.


In the UK, the Single Non-Emergency Numbers are used by local councils, police forces and the National Health Service. Dialling 101 is for contacting local police forces in the UK and 111 for connecting to the NHS health care line in England NHS Direct. As part of the European Unions Harmonised service of social value there are currently three dedicated SNEN's for connecting to organisations who help citizens in need: 116000 for Missing People ; 116111 for NSPCC; and 116123 for The Samaritans.[1]

In Germany and other EU countries, dialling 116117 connects to the non-emergency medical on-call service (for urgent, non life-threatening medical assistance).[2]

In the US and Canada, multiple services are provided under the N11 system that provides for 8 different services.

See also[edit]


  1. ^ "Ofcom | Ofcom makes two new 116 helpline numbers available". 2010-10-01. Retrieved 2014-04-29. 
  2. ^ "introducing additional numbers with the prefix 116 (European Union Law)". 2009-12-03. Retrieved 2014-05-18. 

External links[edit]