Single Non-Emergency Number

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In telecommunications, a Single Non-Emergency Number or SNEN is a phone service or helpline used by various organisations to provide, or connect the caller to, a service where immediate or high-priority response and answer is not necessary.

It is similar to the emergency telephone number in that the number is short, memorable and connects the caller to a service they require.


As part of the European Unions Harmonised service of social value there are defined SNEN's for connecting to organisations which help people in need: e.g. 116117 for non-emergency medical service (non life-threatening medical assistance) 116000 for Missing People ; 116111 for child protection (NSPCC in GB); and 116123 for personal crises (The Samaritans in GB). 116 006 is used as a helpline for victims of crime.[1][2]

In the UK, the Single Non-Emergency Numbers are used by local councils, police forces and the National Health Service. 101 is for contacting local police forces in the UK and 111 for the NHS health care line in England NHS Direct.

In the US and Canada, multiple services are provided under the N11 code system that provides for 8 different services.

See also[edit]


  1. ^ "Ofcom | Ofcom makes two new 116 helpline numbers available". 2010-10-01. Retrieved 2014-04-29. 
  2. ^ "introducing additional numbers with the prefix 116 (European Union Law)". 2009-12-03. Retrieved 2014-05-18. 

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