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Skytrax

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The Skytrax logo

Skytrax is a United Kingdom-based consultancy (originally known as Inflight Research Services), which runs an airline and airport review and ranking site.[1]

Operations[edit]

Skytrax conducts research for commercial airlines, as well as taking surveys from international travelers to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel.[2][3] Apart from these evaluations, Skytrax has an airline forum where passengers give other potential passengers the feel of an airline before choosing to fly with them. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards[4] and World Airport Awards.[5] as well as the ranking for airlines and airports.

Reception and review[edit]

In 2012, the "reputation management" firm Kwikchex filed five complaints with the UK Advertising Standards Authority related to statements on the Skytrax web site describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The Authority upheld all five complaints and Skytrax agreed to modify some promotional wording.[6][7]

Inflight Research Services sent some information to the UK House of Lords Select Committee on Science and Technology's Fifth Report regarding seat pitch in 2000.[8]

Awards[edit]

Skytrax presents awards annually to airports and airlines that it considers noteworthy in their performance.

Airline of the year[edit]

Year 1st 2nd 3rd
2001[9] United Arab Emirates Emirates Singapore Singapore Airlines Hong Kong Cathay Pacific
2002[9] United Arab Emirates Emirates Hong Kong Cathay Pacific Singapore Singapore Airlines
2003[10] Hong Kong Cathay Pacific [11] United Arab Emirates Emirates Singapore Singapore Airlines
2004[11] Singapore Singapore Airlines United Arab Emirates Emirates Hong Kong Cathay Pacific
2005[12] Hong Kong Cathay Pacific Australia Qantas United Arab Emirates Emirates
2006[9] United Kingdom British Airways Australia Qantas Hong Kong Cathay Pacific
2007[13] Singapore Singapore Airlines Thailand Thai Airways Hong Kong Cathay Pacific
2008[14] Singapore Singapore Airlines Hong Kong Cathay Pacific Australia Qantas
2009[15] Hong Kong Cathay Pacific Singapore Singapore Airlines South Korea Asiana Airlines
2010[16] South Korea Asiana Airlines Singapore Singapore Airlines Qatar Qatar Airways
2011[17] Qatar Qatar Airways Singapore Singapore Airlines South Korea Asiana Airlines
2012[18] Qatar Qatar Airways South Korea Asiana Airlines Singapore Singapore Airlines
2013[19] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2014[20] Hong Kong Cathay Pacific Qatar Qatar Airways Singapore Singapore Airlines
2015[21] Qatar Qatar Airways Singapore Singapore Airlines Hong Kong Cathay Pacific

Airport of the year[edit]

Year 1st 2nd 3rd
1999 Netherlands Amsterdam Airport Schiphol[22] None None
2000 Singapore Singapore Changi Airport[22] None None
2001[23] Hong Kong Hong Kong International Airport Malaysia Kuala Lumpur International Airport Singapore Singapore Changi Airport
2002[24] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport Australia Sydney Kingsford Smith International Airport
2003[25] Hong Kong Hong Kong International Airport[22] Singapore Singapore Changi Airport United Arab Emirates Dubai International Airport
2004[26] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport Netherlands Amsterdam Airport Schiphol
2005[27] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2006[28] Singapore Singapore Changi Airport [22] Hong Kong Hong Kong International Airport Germany Munich Airport
2007[29] Hong Kong Hong Kong International Airport South Korea Incheon International Airport Singapore Singapore Changi Airport
2008[30] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2009[31] South Korea Incheon International Airport Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport
2010[32] Singapore Singapore Changi Airport South Korea Incheon International Airport Hong Kong Hong Kong International Airport
2011[33] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2012[34] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport
2013[35] Singapore Singapore Changi Airport South Korea Incheon International Airport Netherlands Amsterdam Schiphol Airport
2014[36] Singapore Singapore Changi Airport South Korea Incheon International Airport Germany Munich Airport
2015[37] Singapore Singapore Changi Airport South Korea Incheon International Airport Germany Munich Airport

Airline Rankings[edit]

World's 5-Star Airlines[38][edit]

Airline with the Best Airport Services[edit]

Year 1st 2nd 3rd
2013[39] Japan All Nippon Airways South Korea Asiana Airlines South Korea Korean Air
2014[39] Japan All Nippon Airways Taiwan EVA Air Thailand Thai Airways
2015[39] Japan All Nippon Airways Taiwan EVA Air Indonesia Garuda Indonesia

Best Inflight Entertainment[edit]

Year 1st 2nd 3rd
2013[39] United Arab Emirates Emirates Singapore Singapore Airlines Hong Kong Cathay Pacific
2014[39] United Arab Emirates Emirates Singapore Singapore Airlines Turkey Turkish Airlines
2015[39] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines

Best Aircraft Cabin Cleanliness[edit]

Year 1st 2nd 3rd
2013[39] Japan All Nippon Airways South Korea Asiana Airlines South Korea Korean Air
2014[39] South Korea Asiana Airlines Japan All Nippon Airways Singapore Singapore Airlines
2015[39] Taiwan EVA Air Singapore Singapore Airlines Japan All Nippon Airways

World's Best Regional Airlines (Short haul flight)[edit]

Year 1st 2nd 3rd
2013[39] Hong Kong Dragonair Greece Aegean Airlines Thailand Bangkok Airways
2014[39] Thailand Bangkok Airways Hong Kong Dragonair Greece Aegean Airlines
2015[39] Hong Kong Dragonair Thailand Bangkok Airways Greece Aegean Airlines

World's Best Airline Alliance[edit]

Year 1st 2nd 3rd
2013[39] Oneworld Star Alliance SkyTeam Alliance
2014[39] Oneworld Star Alliance SkyTeam Alliance
2015[39] Oneworld Star Alliance SkyTeam Alliance

Airport Rankings[edit]

World's 5-Star Airport[40][edit]

World's best international airports by Passenger numbers[edit]

50 million+ passengers[edit]

Year 1st 2nd 3rd
2013[39] Singapore Singapore Changi Airport Netherlands Amsterdam Airport Schiphol Hong Kong Hong Kong International Airport
2014[39] Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport Netherlands Amsterdam Airport Schiphol
2015[39] Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport Japan Tokyo International Airport

World's best Transit Airports[edit]

Year 1st 2nd 3rd
2013[39] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport
2014[39] South Korea Incheon International Airport Singapore Singapore Changi Airport Japan Narita International Airport
2015[39] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport

World's Cleanest Airports[edit]

Year 1st 2nd 3rd
2013[39] Japan Tokyo International Airport South Korea Incheon International Airport Singapore Singapore Changi Airport
2014[39] Japan Tokyo International Airport South Korea Incheon International Airport Singapore Singapore Changi Airport
2015[39] South Korea Incheon International Airport Japan Tokyo International Airport Japan Chūbu Centrair International Airport

World's Best Airport Baggage Delivery[edit]

Year 1st 2nd 3rd
2013[39] Switzerland Zürich Airport China Beijing Capital International Airport Japan Tokyo International Airport
2014[39] Hong Kong Hong Kong International Airport South Korea Incheon International Airport Singapore Singapore Changi Airport
2015[39] Japan Kansai International Airport Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport

References[edit]

  1. ^ "AirlineQuality.com WHOIS, DNS, & Domain Info - DomainTools". Retrieved 10 May 2015. 
  2. ^ Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0-7546-4725-0. 
  3. ^ "Skytrax rates the world's best". 
  4. ^ World Airline Awards
  5. ^ World Airport Awards
  6. ^ [1]
  7. ^ Engel Schmidl (13 November 2012). "Advertising Standards Authority calls out Tripadvisor and Skytrax for fake user reviews". SmartCompany.com.au. Retrieved 10 May 2015. 
  8. ^ "Select Committee on Science and Technology Fifth Report". United Kingdom Parliament. 2000-11-15. Retrieved 2007-11-25. 
  9. ^ a b c [2]
  10. ^ "Cathay named Airline of the Year". Contineo Media. Retrieved 3 December 2012. 
  11. ^ a b "The winning edge". Retrieved 10 May 2015. 
  12. ^ Airline of the Year 2005
  13. ^ Airline of the Year 2007
  14. ^ Airline of the Year 2008
  15. ^ Airline of the Year 2009
  16. ^ Airline of the Year 2010
  17. ^ Airline of the Year 2011
  18. ^ "Qatar Airways is a repeat winner of World's Best Airline Award at Farnborough Air Show". Skytrax. Retrieved 3 December 2012. 
  19. ^ "Top 10 airlines". Retrieved 4 January 2014. 
  20. ^ Airline of the Year 2014
  21. ^ "World's Best Airlines". Retrieved 16 June 2015. 
  22. ^ a b c d Previous Winners : Airport Of The Year
  23. ^ Survey Lists HK Int'l Airport As World's Best Airport 2011
  24. ^ smh. "Sydney Airport wins another top ranking in world airport survey - Latest Travel News - ASIA Travel Tips.com". Retrieved 10 May 2015. 
  25. ^ "Hong Kong honoured as the world’s Best Airport for the third straight year" (Press release). Airport Authority Hong Kong. Retrieved 3 December 2012. 
  26. ^ HKIA wins top accolades
  27. ^ Airport of the Year 2005
  28. ^ Airport of the Year 2006
  29. ^ Airport of the Year 2007
  30. ^ Airport of the Year 2008
  31. ^ Airport of the Year 2009
  32. ^ Airport of the Year 2010
  33. ^ Airport of the Year 2011
  34. ^ Airport of the Year 2012
  35. ^ Airport of the Year 2013
  36. ^ Airport of the Year 2014
  37. ^ Airport of the Year 2015
  38. ^ http://www.airlinequality.com/ratings/5-star-airline-ratings/
  39. ^ a b c d e f g h i j k l m n o p q r s t u v w x y z aa http://www.worldairportawards.com/
  40. ^ http://www.airlinequality.com/ratings/5-star-airport-ratings/

External links[edit]