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Soft skills is a term often associated with a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, interpersonal skills, managing people, leadership, etc. that characterize relationships with other people. Soft skills contrast to hard skills, which are generally easily quantifiable and measurable (e.g. software knowledge, basic plumbing skills).
A person's soft skill EQ is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful, if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization. For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications.
- Symmonds, A. etc. 2009. "Smart English through Success Secrets"[ISBN 978-81-909849-6-6] & other 'Smart English Series'
- The People Skills Revolution: A Step-by-Step Approach to Developing Sophisticated People Skills, Pamela Milne, Global Professional Publishing ISBN 978-1-906403-72-0
- Giusti, Giuseppe (2008), Soft Skills for Lawyers, Chelsea Publishing (), ISBN 978-0-9558926-0-8
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