Southeastern (train operating company)
1 April 2006 - 16 October 2021 (with a possible extension to 31 March 2022)
|Main region(s)||Greater London, Kent|
|Other region(s)||East Sussex|
|Stations called at||180|
|Parent company||Govia (Go-Ahead Group / Keolis)|
London & South Eastern Railway Limited, trading as Southeastern, is a British train operating company owned by Govia that operates passenger rail services in South East England. It is the key operator of commuter and regional services in South East London and Kent but also serves parts of East Sussex.
Southeastern trains operate on three main routes: the Southeastern Main Line from London Cannon Street and London Charing Cross to Dover via Sevenoaks; the Chatham Main Line between London Victoria and Dover/Ramsgate via the Medway towns; and High Speed 1 from London St Pancras.
Southeastern began operations on 1 April 2006 as the franchisee for the new Integrated Kent franchise (IKF), replacing the publicly owned South Eastern Trains on the former South Eastern franchise. Southeastern has received a number of extensions since, with the franchise scheduled to end on 1 April 2020 until a new contract was agreed on 30 March 2020, running for up to 2 years.
Southeastern serves the main London stations of Charing Cross, Victoria, Cannon Street, London Bridge, Waterloo East and St Pancras. The Southeastern network has a route mileage of 540, with 179 stations. About 70% of its services run to and from London.
In December 2003 the Strategic Rail Authority announced that Danish State Railways/Stagecoach, FirstGroup, Govia and MTR/Sea Containers had been shortlisted to bid for the new Integrated Kent franchise, which would replace the South Eastern franchise and include services on High Speed 1 operating from St Pancras. In November 2005 the Department for Transport (DfT) announced Govia had been awarded the franchise; the services operated by South Eastern Trains transferred to Southeastern on 1 April 2006.
The franchise was let for an initial eight years, with a two-year option dependent on performance targets being met. The opening of the second phase of High Speed 1 in November 2007 made available train paths on the traditional network previously used by Eurostar, allowing Southeastern to increase certain services in December 2007. In December 2008, as part of the franchise agreement, responsibility for the Redhill to Tonbridge Line passed to Southern. Southeastern high-speed services began full operations on 14 December 2009. Having met the performance criteria, in March 2011 the DfT granted Govia a two-year franchise extension until March 2014.
Following the DfT's review after the cancellation of the InterCity West Coast franchise process, extensions were granted to the franchises due for renewal with Southeastern's franchise extended until June 2018. It was later extended until December 2018.
In March 2009 the bay platforms at London Blackfriars closed for reconstruction as part of the Thameslink Programme. Southeastern services previously terminating at Blackfriars, mostly from Sevenoaks via the Catford loop, were extended to Kentish Town, St Albans, Luton or Bedford. When the station fully reopened with new bay platforms in May 2012 these services continued to run, but in the evening and at weekends (when the station had been closed) instead of terminating at Victoria services now terminate at Blackfriars.
Following the Department for Transport's review after the cancellation of the InterCity West Coast franchise process, extensions were granted to the franchises due for renewal in the near future. In 2013, the coalition government extended Southeastern's franchise, without competitive tender, from March 2014 to June 2018. and in 2016 further extended it until December 2018. The Invitation to Tender, detailing the improvements that must be made by the new franchisee, will be released in September 2017 and the contract will be awarded in August 2018.
Amidst a background of ongoing rail strikes nationwide, in September 2017, Southeastern cleaning staff, outsourced to employment agency Wettons, voted to stage industrial action in a row over pay and working conditions. The first strike by RMT-affiliated Wettons cleaning staff at Southeastern took place for 24 hours from 2030–2030 on 19–20 October 2017. There has been no further industrial action since, although negotiations between the RMT, Southeastern and Wettons remain ongoing.
As part of the 2018 Thameslink Programme several of the routes formerly operated by SouthEastern changed into Thameslink routes, including services to Sevenoaks and Gillingham. These services using the Class 700 now run from Bedford through the London Core via London Bridge and onto the Kent Main Line or the North Kent Line. In addition the former Charing Cross / Cannon Street services which started and terminated at Gillingham were extended to Rainham.
Southeastern High Speed
Southeastern introduced a full timetable of domestic high-speed services branded Southeastern Highspeed over High Speed 1 between London St Pancras and Ashford International on 13 December 2009; a limited preview service had been running since 29 June 2009. High-speed trains use High Speed 1 calling at Stratford International and Ebbsfleet International. Trains from London to the Medway towns and Faversham leave the high-speed line at Ebbsfleet and continue via the North Kent line and Chatham Main Line. Trains for Dover Priory and Margate leave the high-speed line at Ashford International. A limited peak-hour service now also operates between St Pancras and Maidstone West via Ebbsfleet and Strood.
When bidding for the franchise, Southeastern made a point of advertising part-owner SNCF's experience operating integrated high-speed train services on the French TGV network. A fleet of 29 six-coach Shinkansen-derived high-speed 'A-trains' were built in Japan by Hitachi for this route. Known as Class 395, this was Hitachi's first train sale in Britain. The colour scheme for the high-speed trains' livery is dark blue. The services are marketed as Southeastern Highspeed, and some of the trains are named after British Olympians such as Steve Redgrave and Ben Ainslie.
At the same time there was the largest change to the timetable in the area in 40 years. With the fast trains now travelling over High Speed 1, the Charing Cross to Ashford stopping service was extended to Dover, Canterbury and Ramsgate.
Fares for journeys that include the High Speed 1 section of line (between St Pancras International and Gravesend) generally include a surcharge.
Southeastern operated special high speed services using the Class 395 during the 2012 Summer Olympics and Paralympics, branded as the Olympic Javelin or Javelin. As a result, the class is still sometimes referred to as the Javelin.
Announced as part of the successful London 2012 Olympic bid, it was an integral part of a plan to improve public transport in London in readiness for the Olympics, an area of the bid that was initially regarded as being poor by the International Olympic Committee (IOC). The British Olympic Association applied to register Javelin as a UK trademark on 19 July 2005 and this was granted on 2 June 2006.
The service ran for the duration of both games, between St Pancras International station and Ebbsfleet International station, via Stratford International station, which is close to the Olympic Park. Eight trains per hour ran between St Pancras and Ebbsfleet, calling at Stratford, replacing the usual East Kent highspeed service. Two of these were extended to Ashford and one to Faversham. Between 11pm and 1am the service between St Pancras and Ebbsfleet was increased to twelve per hour.
At St Pancras there is interchange with the London Underground and with trains to/from the Midlands, Scotland, and the North of England. For track capacity reasons, Eurostar trains, which have never called at Stratford, did not do so during the games.[failed verification] It was expected that over 80% of Olympic spectators would travel to and from the venues by rail. Services to the Olympic Park were planned to offer a total capacity of 240,000 travellers per hour, some 25,000 of whom were expected to use the Javelin service.
Southeastern is the key operator for Kent, and also serves East Sussex. 'Mainline' services connect central London with Dover, Folkestone, Hastings, Royal Tunbridge Wells, Ramsgate, Chatham, Maidstone and Canterbury. The backbone fleet on these services is the Class 375 Electrostar, although Class 377 Electrostars and Class 465/9 Networkers are also used on some routes.
In December 2009 Southeastern saw 'Highspeed' trains stopping at 'Mainline' stations, and some longer timings on 'Mainline' services as trains called at more stations. Services to Tonbridge were maintained at six trains per hour off-peak, two per hour going forward to Ashford and beyond, two per hour to Hastings, and two per hour terminating at Tunbridge Wells. With high-speed services reaching Faversham, the half-hourly Victoria to Faversham stopping service was replaced with an hourly service to Gillingham and additional stops on the "fast" services to London Victoria. On the Maidstone East Line, services from London Cannon Street to Ashford International via Maidstone East and from London Victoria to Maidstone East and to Canterbury West via Ashford were replaced by a half-hourly Victoria to Ashford service. The Strood to Paddock Wood service was extended to Tonbridge. The Sittingbourne to Sheerness on Sea branch line also comes under 'Mainline' services, now using Class 375 Electrostars (replacing Class 466 Networkers) . Mainline services use a dark blue livery, similar to that of the "Javelin" high speed trains.
Southeastern serves South-East London, South London and on into Kent, its central stations being London Blackfriars, London Bridge, Charing Cross, Cannon Street, London Victoria and Waterloo East. 'Metro' trains serve Greenwich, New Cross, Lewisham, Dartford, Gravesend, Woolwich Arsenal, Hayes, Peckham Rye, Bromley South, Bickley, Bexleyheath, Petts Wood, Orpington and Sevenoaks. Southeastern runs Class 376 Electrostar, and Class 466 and Class 465 Networkers for 'Metro' services, although a Class 375 Electrostar is used on occasion. The livery for these is white with the Southeastern logo, which was also formerly used for "Mainline" services.
As of November 2020, the current weekday off-peak service pattern, with frequencies in trains per hour (tph), is:
|High Speed 1|
|London St Pancras International to Ramsgate via Faversham||1||Stratford International, Ebbsfleet International, Gravesend, Strood, Rochester, Chatham, Gillingham, Rainham, Sittingbourne, Faversham, Whitstable, Herne Bay, Birchington-on-Sea, Margate, Broadstairs
Supplemented during peak hours with an hourly service to Faversham.
|London St Pancras International to Dover Priory via Ashford International||1||Stratford International, Ebbsfleet International, Ashford International, Folkestone West, Folkestone Central|
|London St Pancras International to Margate via Canterbury West||1||Stratford International, Ebbsfleet International, Ashford International, Canterbury West, Ramsgate, Broadstairs|
|Chatham Main Line|
|London Victoria to Ramsgate via Faversham||1||Bromley South, Longfield, Meopham, Rochester, Chatham, Gillingham, Rainham, Sittingbourne, Faversham, Whitstable, Chestfield & Swalecliffe, Herne Bay, Birchington-on-Sea, Westgate-on-Sea, Margate, Broadstairs, Dumpton Park||375,|
|London Victoria to Dover Priory via Faversham||1||Denmark Hill, Bromley South, St Mary Cray, Swanley, Farningham Road, Longfield, Meopham, Sole Street, Rochester, Chatham, Gillingham, Rainham, Newington, Sittingbourne, Teynham, Faversham, Selling, Canterbury East, Bekesbourne, Adisham, Aylesham, Snowdown, Shepherds Well, Kearsney|
|Sittingbourne to Sheerness-on-Sea (branch line)||2||Kemsley, Swale, Queenborough||375|
|London Victoria to Ashford International via Maidstone East||1||Bromley South, Swanley, Otford, Borough Green & Wrotham, West Malling, Maidstone East, Bearsted, Hollingbourne, Harrietsham, Lenham, Charing
Extended to Canterbury West during peak hours, additionally calling at Wye, Chilham and Chartham.
|Bromley South, St Mary Cray, Swanley, Otford, Kemsing, Borough Green & Wrotham, West Malling, East Malling, Barming, Maidstone East, Bearsted|
|South Eastern Main Line|
|London Charing Cross to Ramsgate via Tonbridge||1||Waterloo East, London Bridge, Sevenoaks, Tonbridge, Paddock Wood, Marden, Staplehurst, Headcorn, Pluckley, Ashford International, Westenhanger, Sandling, Folkestone West, Folkestone Central, Dover Priory, Martin Mill, Walmer, Deal, Sandwich||375|
|Waterloo East, London Bridge, Sevenoaks, Tonbridge, Paddock Wood, Marden, Staplehurst, Headcorn, Ashford International, Wye, Chilham, Chartham, Canterbury West, Sturry, Minster|
|London Charing Cross to Hastings||1||Waterloo East, London Bridge, Orpington, Sevenoaks, Tonbridge, High Brooms, Tunbridge Wells, Wadhurst, Battle, St Leonards Warrior Square||375, 465, 466|
|1||Waterloo East, London Bridge, Orpington, Sevenoaks, Hildenborough, Tonbridge, High Brooms, Tunbridge Wells, Frant, Wadhurst, Stonegate, Etchingham, Robertsbridge, Battle, Crowhurst, West St Leonards, St Leonards Warrior Square|
Supplemented during peak hours with a half-hourly service to Tunbridge Wells.
|Medway Valley Line|
|Strood to Tonbridge||1||Cuxton, Halling, Snodland, New Hythe, Aylesford, Maidstone Barracks, Maidstone West, East Farleigh, Wateringbury, Yalding, Beltring, Paddock Wood
Supplemented during peak hours with an hourly service to Maidstone West.
|Metro - North Kent Line|
|London Cannon Street to London Cannon Street via Greenwich (clockwise)||2||London Bridge, Deptford, Greenwich, Maze Hill, Westcombe Park, Charlton, Woolwich Dockyard, Woolwich Arsenal, Plumstead, Abbey Wood, Belvedere, Erith, Slade Green,||376,|
|London Charing Cross to Dartford via Blackheath and Abbey Wood||2||Waterloo East, London Bridge, Lewisham, Blackheath, Charlton, Woolwich Dockyard, Woolwich Arsenal, Plumstead, Abbey Wood, Belvedere, Erith, Slade Green|
|London Charing Cross to Gravesend via Sidcup||2||London Charing Cross, Waterloo East, London Bridge, Hither Green, Lee, Mottingham, New Eltham, Sidcup, Albany Park, Bexley, Crayford, Dartford, Stone Crossing, Greenhithe, Swanscombe, Northfleet, Gravesend|
|Metro - Bexleyheath Line|
|London Charing Cross to Dartford via Bexleyheath||2||Waterloo East, London Bridge, New Cross, St Johns, Lewisham, Blackheath, Kidbrooke, Eltham, Falconwood, Welling, Bexleyheath, Barnehurst||376,|
|London Victoria to Dartford via Bexleyheath||2||Denmark Hill, Peckham Rye, Nunhead, Lewisham, Blackheath, Kidbrooke, Eltham, Falconwood, Welling, Bexleyheath, Barnehurst|
|Metro - Sidcup Line|
|London Cannon Street to London Cannon Street via Sidcup (anticlockwise)||2||London Bridge, New Cross, St Johns, Lewisham, Hither Green, Lee, Mottingham, New Eltham, Sidcup, Albany Park, Bexley, Crayford, Slade Green...
Services continue to/from London Cannon Street via Greenwich (see above).
|London Charing Cross to Gravesend via Sidcup||2||Waterloo East, London Bridge, Hither Green, Lee, Mottingham, New Eltham, Sidcup, Albany Park, Bexley, Crayford, Dartford, Stone Crossing, Greenhithe, Swanscombe, Northfleet|
|Metro - South Eastern Main Line|
|London Cannon Street to Orpington via Grove Park||2||London Bridge, New Cross, St Johns, Lewisham, Hither Green, Grove Park, Elmstead Woods, Chislehurst, Petts Wood||376,|
|London Charing Cross to Sevenoaks via Grove Park||2||Waterloo East, London Bridge, Hither Green, Grove Park, Elmstead Woods, Chislehurst, Petts Wood, Orpington, Chelsfield, Knockholt, Dunton Green|
|Grove Park to Bromley North (branch line)||3||Sundridge Park||465|
|Metro - Hayes Line|
|London Cannon Street to Hayes||2||London Bridge, New Cross, St Johns, Lewisham, Ladywell, Catford Bridge, Lower Sydenham, New Beckenham, Clock House, Elmers End, Eden Park, West Wickham
Supplemented during peak hours with a half-hourly service from London Charing Cross, additionally calling at Waterloo East and skipping New Cross, St Johns and Lewisham.
|Metro - Chatham Main Line|
|London Victoria to Orpington via Beckenham Junction||2||Brixton, Herne Hill, West Dulwich, Sydenham Hill, Penge East, Kent House, Beckenham Junction, Shortlands, Bromley South, Bickley, Petts Wood
Supplemented during peak hours with a half-hourly service to Bromley South.
Oyster cards are now valid from all Zone 1–9 stations served by the company, the travelcard zones having been extended to include stations such as Dartford after initial outcry by passengers being required to travel to Zone 6 stations such as Slade Green, Barnehurst or Crayford to "tap in" before continuing on their journey. Travelcards (including on Oyster) are however not valid on High Speed services, except between St Pancras International and Stratford International at a special pay-as-you-go fare.
In late 2010 the company faced a barrage of criticism for its performance during extreme weather conditions in the south-east of England and there are also allegations that Southeastern deliberately runs reduced services to skew its official performance figures.
In 2014 a survey of UK rail passenger satisfaction showed Southeastern to be the lowest rated train operating company, with just forty percent of passengers believing that a good service is provided and a rating of only one out of five for value for money. Southeastern claimed that the reason for this is that people dislike going to work and that if the survey were to be retaken on a "sunny summer's day" the outcome would be better for the company.
However, in a survey (Best and worst UK train companies) carried out in February 2015 by Which? magazine, Southeastern continued to rank poorly, being rated as the second worst UK train operating train companies, with a customer score of just 44%. This was narrowly ahead of Thameslink and Great Northern, with 43%. Southeastern also achieved only 2/5 or 3/5 star ratings across the six specific categories assessed in the survey (such categories included Punctuality, Reliability and Cleanliness of toilets).
Southeastern performed poorly in performance and passenger satisfaction in 2016, with the 2016 survey by "Which?" magazine finding Southeastern to be the joint-worst performing train operating company in Britain, with a customer score of just 46%. The Spring 2016 National Rail Passenger Survey further underlined Southeastern's continuing poor performance and passenger satisfaction. The company issued a joint response with Network Rail on the day of publication, primarily blaming outside factors and survey methodology.
Southeastern operates a fleet of about 392 trains, all of which are electric multiple units.
|Trainset||Class||Image||Type||Top speed||Number||Carriages||Routes operated||Built||Operated from|
|Bombardier Electrostar||375||EMU||100||160||10||3||Main line routes||1999–2005||2006|
|377/1||100||160||2||4||Main line routes||2003||2017|
|Hitachi AT300||395 Javelin||140||225||29||6||High Speed 1 services||2007–2009||2009|
|Networker||465||75||120||147||4||Main line and metro routes||1991–1994||2006|
|466||43||2||Metro and limited main line routes.||1993–1994||2006|
In April 2020, Southeastern agreed to lease the Class 707 units from Angel Trains. They are to be transferred from South Western Railway for additional capacity on the Southeastern network. As of January 2021, 4 Class 707s have transferred from South Western Railway to Southeastern.
|Trainset||Class||Image||Type||Top speed||Number||Cars||Routes operated||Built||Notes|
|Siemens Desiro||707 Desiro City||EMU||110||177||30||5||Metro Routes||2015-2018||To be transferred from South Western Railway. Some units have already arrived, however none are in service.|
|Trainset||Class||Image||Type||Top speed||Number||Cars||Routes operated||Built||Withdrawn||Notes|
|BREL 1972||508/2||EMU||75||120||12||3||Rural routes (mainly branches)||1979–1980||2008||Present status of the fleet: Scrapped, except for one vehicle each from 508201 and 508209 now in departmental use.|
Southeastern's drivers are based at the following locations;
- Grove Park
- Charing Cross
- London Victoria (Eastern)
- Slade Green
Future of the franchise
In January 2016, Transport for London announced its intention to take over the London suburban parts of the franchise from 2018, integrating the routes into a proposed metro network. However, in December 2016, Transport Secretary Chris Grayling rejected this plan.
In June 2017 the Department for Transport announced an Abellio/East Japan Railway Company/Mitsui consortium, incumbent Govia, Stagecoach and Trenitalia had been shortlisted to bid for the next South Eastern franchise. On 10 August 2017, Trenitalia withdrew its interest in the franchise. Alstom joined Stagecoach's bid in February 2018.
The Invitation to Tender for the next franchise was issued in November 2017. There have been several extensions to the current franchise since then. The franchise competition was cancelled on 7 August 2019 and the DfT instead took up a further extension and the operator was to run services until 31 March 2020. However, a new contract was then agreed on 30 March 2020, running up to 16 October 2021, with a possible extension to 31 March 2022.
- Network SouthEast
- Southern Region of British Railways
- Southern Railway
- South Eastern and Chatham Railway
- South Eastern Railway
- London, Chatham and Dover Railway
- Commuter rail in the United Kingdom
- "London & South Eastern Railway Limited". Companies House. Retrieved 29 December 2017.
- "Go-Ahead statement regarding the Southeastern franchise". Go-Ahead Group. 7 August 2019. Retrieved 8 August 2019.
- "Critical rail services protected in new deals for GWR and Southeastern". gov.uk. Retrieved 30 March 2020.
- Company information, Southeastern, 2010.
- Green Light for High Speed Services for Kent - Four Bidders Selected for new Kent Franchise Strategic Rail Authority 22 December 2003
- "Govia wins Integrated Kent franchise" Rail issue 528 7 December 2005 page 16
- "GoVia wins Integrated Kent franchise" Today's Railways UK issue 49 January 2006 page 7
- Department for Transport announces integrated Kent franchise Archived 7 June 2012 at the UK Government Web Archive Department for Transport 30 January 2006
- "Additional services in December 2007 timetable" (Press release). Southeastern. 18 July 2007. Archived from the original on 28 September 2007. Retrieved 15 July 2008.
- "High-speed travel for commuters". BBC News. 14 December 2009. Archived from the original on 11 January 2021. Retrieved 14 December 2009.
- Southeastern franchise to tun to 2014 Archived 24 November 2012 at the Wayback Machine Go-Ahead 18 March 2011
- Southeastern rail franchise renewed until 2018 BBC News 11 September 2014
- Southeastern awarded franchise extension to 2018 Global Rail News 11 September 2014
- Southeastern franchise extended to December 2018 Go-Ahead Group 6 December 2016
- "Train times 22 March – 16 May 2009 Thameslink route" (PDF). First Capital Connect. Archived from the original (PDF) on 19 April 2009. Retrieved 20 March 2009.
- "New Train Timetable". Southeastern. 16 May 2012. Archived from the original on 10 September 2012. Retrieved 23 May 2012.
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- Ford, Coreena (6 December 2016). "Southeastern franchise extended until December 2018". Evening Chronicle. Newcastle/Tyne. Retrieved 6 December 2016.
- "RMT TO BALLOT CLEANERS FOR ACTION ON SOUTHERN & SOUTHEASTERN". RMT. 31 August 2017. Retrieved 22 September 2018.
- "CLEANERS' BALLOTS UNDERWAY ON SOUTHERN/GTR AND SOUTHEASTERN". RMT. 5 September 2017. Retrieved 22 September 2018.
- "Cleaners on Southeastern railway to strike in pay row". ITV News. 2 October 2017. Retrieved 22 September 2018.
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- "Jamie Staff Unveils High Speed Train" (Press release). Southeastern. 21 September 2009. Archived from the original on 6 October 2009.
- "First Class 395 'Javelin' named at Ashford International" (PDF). Railway Herald (195). Scunthorpe. 28 September 2009. p. 6. Archived from the original (PDF) on 9 October 2011. Retrieved 5 June 2011.
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- Modern Railways. London: Ian Allan. January 2009. p. 1. Missing or empty
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- Edwards, Tom (26 July 2011). "London 2012: Transport issues still to be resolved". BBC News. Retrieved 6 January 2018.
- "Case details for Trade Mark 2397248". Intellectual Property Office. Retrieved 13 December 2008.
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- Southeastern. "Olympics timetable High Speed". Archived from the original on 12 February 2012. Retrieved 4 April 2012.
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- "National Rail Passenger Survey Spring Report" (PDF). Transport Focus. June 2016.
- "NRPS results" (Press release). Southeastern. 30 June 2016.[permanent dead link]
- Clinnick, Richard (20 April 2020). "Southeastern signs deal to lease unwanted Class 707s". Rail. Peterborough. Retrieved 23 April 2020.
- "Southeastern welcomes the first of SWR's Class 707s". Rail. Peterborough. No. 923. 27 January 2021. p. 24/25.
- "Train operating company driver's depots on the Traindriver.org website". September 2017.
- "TfL to control all London commuter services and new metro network". Rail Technology Magazine. 21 January 2016. Archived from the original on 28 January 2016. Retrieved 22 September 2018.
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- Gill, Oliver (28 July 2018). "Doubts over rail franchise bidders delay the timetable". The Telegraph. London. Retrieved 22 September 2018.
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- Southeastern franchise extension confirmed Railway Gazette International. London. 13 June 2019.
- "Bid to run Southeastern rail route scrapped" BBC News. 7 August 2019.
|Wikimedia Commons has media related to Southeastern (train operating company).|
- Official website
- alwaystouchout.com on the Channel Tunnel Rail Link (includes information about the high speed services)
South Eastern Trains
South Eastern franchise
| Operator of Integrated Kent franchise
2006 – 2021