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Real People. Real Solutions.
|Traded as||NASDAQ: SYKE
S&P 600 Component
|Founder||John H. Sykes|
|Headquarters||Tampa, Florida, United States|
|Charles E. Sykes (President & CEO)|
|Revenue||US$ 1,286 million (2016)|
|US$ 69 million (2016)|
|US$ 94 million (2016)|
|Total assets||US$ 948 million (2016)|
|Total equity||US$ 679 million (2016)|
Number of employees
Sykes Enterprises, Incorporated (stylized as SYKES) is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service.
SYKES was founded in 1977 by John H. Sykes in Charlotte, North Carolina to provide engineering and design services to large corporations. Companies such as IBM, AT&T, and Texas Instruments were among SYKES' first clients. By 1990, the company had 1,000 employees, 20 offices, and $55 million in annual revenue.
David Grimes, a former AT&T executive, was named president of SYKES in 1998. John Sykes remained CEO and chairman. In 2000, Grimes became president and CEO. However, after 3 months, Grimes resigned and Sykes returned as president and CEO.
Charles Sykes, John Sykes' son, became president and CEO of the company in 2004. Charles had been with the company 17 years prior to assuming his fathers position.
The following are key milestones in Sykes' official history as a company.
1979-1982 - The technical writing group begins in Charlotte marking the beginning of the Information Services branch
1994 - SYKES opens call center in Amsterdam (Netherlands) to be their EMEA h.q.
1997 - Several acquisitions including McQueen International Limited with multiple locations including operations in The Philippines
1999 - SYKES inducted into the Software Support Professional Association (SSPA) Hall of Fame and opens operations center in Costa Rica
2004 - Chuck Sykes appointed as President and CEO
2006 - SYKES acquires Argentina-based Apex America. Sykes has more than 26,000 employees at year-end
2009 - SYKES and ICT Group have begun integration after the proposed merger of the two
2010 - SYKES acquires ICT Group
2010 - Company opens two new support centers in Norway
2011 - SYKES opens their call center in Fort Smith, Arkansas
2012 - SYKES opens new center in Mandaluyong City, Philippines. The 500 Shaw Zentrum Site.
2013 - SYKES opens new center in Glorietta One Corporate Tower, located in Ayala Center, Makati City, Philippines
2015 - SYKES opens new center in Boise, Idaho and acquires a company called Qelp
2016 - SYKES acquires Clearlink and opens new center in San Pedro, Costa Rica
SYKES headquarters is located in Tampa, Florida. As of 2010, the company has operations in the following countries:
SYKES provides customer contact management solutions and services in the business process outsourcing (BPO) arena. The company provides an array of customer contact management solutions to global 2000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.
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- Offenbacher, Claude. "Sykes Enterprises of Tampa, Florida, has leased the building at 175 West Broadway in Eugene as a call center. Dave Hauser, president of the Eugene Chamber of Commerce, says Sykes is expected to employ 350 people.". KLCC Eugene. Retrieved 7 March 2013.
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- "Sykes Enterprises Inc: Company Profile". Bloomberg. Retrieved 2017-02-02.