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Synivers teledata system
Industry Telecommunications technology
Founded 1987
Headquarters 8125 Highwoods Palm Way, FL 33647, Tampa, Florida, United States
Key people
Stephen C. Gray, President/Chief Executive Officer [1]
Products List of Syniverse products
Owner The Carlyle Group
Number of employees
2,300+ (2017)

Syniverse is a global company that provides technology and business services for a number of telecommunications companies as well as a variety of other multinational enterprises. The company’s solutions make it possible for disparate technologies and standards to interoperate, so operators in the mobile industry can provide their subscribers with access to voice calling, messaging, data and other services as users move across networks around the world. The solutions also help enterprises optimize mobile engagement and improve business processes through the delivery of timely, relevant information that personalizes the mobile user experience, increases customer loyalty and promotes brand loyalty.[2] The company began in 1987 as a GTE business unit called GTE Telecommunications Services Inc.

The company’s global headquarters are in Tampa, Florida, U.S., and it has regional headquarters in Costa Rica, Argentina, Dubai, Luxembourg and Hong Kong.[3]

Syniverse is ISO 9001:2008 certified and TL 9000 approved, meaning the company adheres to the principles of customer focus and quality improvement practices.[4]


Syniverse was established in 1987 as a GTE business unit, GTE Telecommunication Services Inc. (GTE TSI).[5] Soon after, the company launched voice clearing, settlement and exchange, post-call validation, and message rating services. During the following years, it established several call delivery, fraud and roaming products. In 1993, it developed the first wireless SS7 network to support intelligent network-based services.[citation needed]

In 1998, the company began to offer its services globally, providing interoperability services to Australia, China, Japan and Korea. It received an international leadership award two years later for expansion between Korea, Hong Kong, Japan and North America.[citation needed]

In 2000, the company became a wholly owned subsidiary of Verizon Information Services Inc. In 2001, the company changed its name from GTE TSI Telecommunication Services Inc. to Verizon Telecommunication Services Inc. That year, the company introduced several services. One was a global GRX service to allow GPRS users access to high-speed mobile Internet services. Another was a suite of mobile data services, including international SMS interoperability.

In 2002, TSI became an independent, private corporation after being acquired by a private investment group changing its name again to just Telecommunication Services Inc. In 2004, the company changed its corporate name to Syniverse Technologies.[6]

On Feb. 10, 2005, Syniverse became a public company, trading on the New York Stock Exchange under the symbol SVR.[7] Also in 2005, the company developed a platform to distribute wireless AMBER AlertTM messages about missing children in the United States;[8] offered the first 1xRTT/1xEV-DO solution to enable mobile data roaming for CDMA subscribers;[9] and became a founding investor, board member and technical participant of dotMobi, the registry for the .mobi domain.[10]

In 2006, Syniverse acquired Interactive Technology Holdings Limited (ITHL), expanding the company’s customer base in Asia Pacific and adding new products.[11] The following year, Syniverse was appointed to provide wireless number portability services to both Singapore[12] and Canada,[13] and acquired the wireless data and financial clearing business of Billing Services Group Limited (BSG), expanding Syniverse’s global business.[14]

In 2009, Syniverse became part of Standard & Poor’s Midcap 400 under the Global Industry Classification Index (GCIS) Wireless Telecommunications Services Sub-industry index[15] and was selected as one of two companies selected to provide mobile number portability in India.[16] Syniverse also acquired Wireless Solutions International (WSI) in 2009[17] and VeriSign, Inc.’s (NASDAQ:VRSN) Messaging and Mobile Media Services.[18]

Syniverse began delivering text messages free of charge to pregnant and expecting mothers with the Text4baby initiative in 2010.[19] In that same year, the company was chosen by CTIA - The Wireless Association to support the Latin America common short code (CSC) initiative. Syniverse uses its web-based platform to incorporate registry, CSC search and payment functionality.[20]

On Jan. 13, 2011, Syniverse became a private corporation after being acquired by an affiliate of The Carlyle Group for approximately $2.6 billion.[21] Shortly thereafter at Mobile World Congress 2011 in Barcelona, Spain, Syniverse unveiled its Mobile Video Broadcast Service, the industry’s first video communication solution that is interoperable across platforms, devices and networks. This service enables an operator’s subscribers to send live video to mobile handsets, PCs and social networks, delivering live peer-to-peer video communication as easily as sending an SMS.[22]

In July 2013, Syniverse acquired MACH, adding significant capabilities within the roaming, messaging, network and fraud space that help to simplify complexities of the mobile landscape and enable all types of mobile service providers around the globe to deliver the experiences their end users demand.[23]

On August 4, 2014, Syniverse announced that it completed its acquisition of Aicent. This acquisition is expected to expand Syniverse’s global communications network, drive increased value to customers through augmented real-time intelligence services, and extend the company’s global reach to mobile subscribers, enterprises and mobile operators.[24]

In 2015, Syniverse helped contribute to an industry milestone by enabling a U.S. operator and a Japanese operator to implement the world’s first transoceanic VoLTE (Voice over Long Term Evolution) roaming call.[25] Similarly, that same year, Syniverse made another major accomplishment by helping Western Union strengthen its customer loyalty program with a text-messaging solution that provided the financial institution the capability to send reward redemption offers for opted-in customers, and the capability for customers to send messages to check their point balances and redeem eligible rewards.[26]

Today, the company connects more than 1,500 mobile service providers and enterprises in nearly 200 countries.


In the last few years, Syniverse’s awards have included the following:

  • GSMA's Global Mobile Award for Best Roaming Product or Service for Syniverse DataNet, the company's near-real time roaming data exchange (NRTRDE) solution that protects network operators and their subscribers from fraud and makes fraud easier to detect and resolve.[27]
  • Syniverse CEO Steve Gray was named to the Global Telecoms Business Power100.[28]
  • Syniverse was recognized as an E-Tech award winner for Location and Proximity Services for its partnership with MasterCard that gives financial institutions the ability to compare credit card transaction locations with their cardholders' mobile device location.[29]
  • Syniverse was selected as a Competitive Carriers Association Associate Member Annual Achievement Award winner for its involvement with local and national charities and encouragement of employees to stay involved through community service, material contributions or monetary donations.[30]
  • Syniverse Chief Marketing Officer Mary Clark was included in the Hot Topics list of 100 most innovative CMOs in the world.[31]
  • Syniverse was recognized by Global Telecoms Business for launching the first domestic LTE roaming service in the U.S., in collaboration with GCI, Alaska's largest telecom company.[32]
  • Syniverse IPX was recognized at the 2015 LTE Awards with an award for Best Roaming Solution.[33]
  • Syniverse CMO Mary Clark was named to Mobile Marketer’s list of Mobile Women to Watch for 2016.[34]


  1. ^ "Leadership Team - About Us - Syniverse". Retrieved 25 June 2017. 
  2. ^ "For Enterprises". Retrieved 25 June 2017. 
  3. ^ "Contacts - Syniverse". Retrieved 25 June 2017. 
  4. ^ "Company Profile for Syniverse Technologies, Inc.”, Business Wire, retrieved March 19, 2009
  5. ^ "Syniverse Hldgs Inc SVR", Market Watch, retrieved March 18, 2009
  6. ^ "TSI Now Syniverse Technologies", eWeek, March 1, 2004
  7. ^ "Syniverse completes IPO, begins trading", Tampa Bay Business Journal, February 10, 2005
  8. ^ "Wireless AMBER Alerts Up and Running", Wireless Week, May 17, 2005
  9. ^ "Syniverse Signs Three More Wireless Operators for 1xRTT/1xEV-DO Solution; Syniverse Now Enables Mobile Data Roaming For More Than 115 million CDMA Subscribers Worldwide", TMC Net, September 27, 2005
  10. ^ "Here comes", Telecom Redux, July 14, 2005
  11. ^ "Syniverse acquires telecommunications business of ITHL", DQ Channels, June 23, 2006
  12. ^ Victoria Ho, "S’pore on track for number portability" ZDNet Asia, December 26, 2007
  13. ^ "Syniverse helps Canadians meet WNP deadline", Telephony Online, March 15, 2007 . Retrieved on March 16, 2009.
  14. ^ "Syniverse expands international footprint with BSG acquisition", Telephony Online, April 2. 2007
  15. ^ "Standard & Poor's Announces Change to U.S. Index", TMC Net, February 19, 2009
  16. ^ "India Department of Telecommunications Selects Syniverse to Provide Mobile Number Portability", TMC Net, March 9, 2009
  17. ^ "Syniverse Completes Acquisition of WSI", "Yahoo! Finance", May 15, 2009
  18. ^ "Syniverse Completes Acquisition of VeriSign`s Messaging Business", "TMC Net", October 27, 2009. Retrieved December 9, 2009
  19. ^ "Wireless industry targets pregnant women with m-health initiative", "RCR Wireless", February 4, 2010. Retrieved May 26, 2010
  20. ^ "CTIA-The Wireless Association Announces New Latin America Common Short Code Initiative", "Earth Times", March 23, 2010. Retrieved May 26, 2010
  21. ^ "Syniverse Technologies goes private with Carlyle Group deal", Tampa Bay Business Journal, Jan. 13, 2011
  22. ^ "MWC - Syniverse delivers world’s first fully-interoperable mobile video communications solution to Korea Telecom", Mobile Europe, Feb. 15, 2011
  23. ^ "Syniverse Completes Acquisition of MACH ", July 1, 2013. Retrieved July 1, 2013
  24. ^ [1][dead link]
  25. ^ "Syniverse Enables First Transoceanic VoLTE Roaming Call - Synergy". 2 March 2015. Retrieved 25 June 2017. 
  26. ^ "LG Uplus launches VoLTE roaming over Syniverse IPX network". Totaltelecom. Retrieved 25 June 2017. 
  27. ^ "MWC: Global Mobile World Awards 2008 announced", Mobility Site, February 15, 2008
  28. ^ "GTB announces Power100 for 2015". Global Telecoms Business. Retrieved 25 June 2017. 
  29. ^ "CTIA Announces 2014 Emerging Technology Award Winners". 2014-09-10. Retrieved 2017-06-25. 
  30. ^ "Competitive Carriers Association Announces Annual Achievement Award Winners at Annual Convention". Retrieved 25 June 2017. 
  31. ^ "Who are the 100 top CMOs in the world?". 29 May 2015. Retrieved 25 June 2017. 
  32. ^ "Summits & Awards". Global Telecoms Business. Retrieved 25 June 2017. 
  33. ^ "Awards - 5G World". Retrieved 25 June 2017. 
  34. ^ "Mobile Marketer 2016." (PDF). Retrieved 25 June 2017. 

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