Framingham, Massachusetts, US
|Headquarters||Framingham, Massachusetts, US|
Number of locations
|1,241 (Mar 2019)|
|Ernie Hermann (CEO)|
|Products||Clothing, footwear, bedding and domestics, furniture and giftware.|
TJ Maxx is an American department store chain, selling at prices generally lower than other major similar stores. It has more than 1,000 stores in the United States, making it one of the largest clothing retailers in the country.
The company is part of the TJX Companies, which also owns HomeGoods/HomeSense, and "off-price" retail chains Sierra in the United States, Marshalls in the US and Canada, and Winners in Canada. Under the name TK Maxx, its parent company TJX operates stores throughout the United Kingdom, Ireland, Germany, Australia, Poland, Austria, and The Netherlands. It sells men's, women's and children's apparel and shoes, toys, bath and beauty, accessories, and home products ranging from furniture to kitchen utensils.
TJ Maxx and Marshalls operate as sister stores, and share a similar footprint throughout the country. While their prices are nearly identical and they have similar store layouts, TJ Maxx has a more upscale appearance than Marshalls and typically sells a larger range of fine jewelry and accessories. Some higher-volume stores have a high-end designer department called The Runway.
The CEO of TJX companies is Ernie Herrman.
In 1976, TJ Maxx was founded in Framingham, Massachusetts by Bernard Cammarata, as a nameplate of the Zayre chain of discount department stores. When Zayre sold their own nameplate to Ames, a rival discount department store, Zayre was renamed as "TJX Companies, Incorporated".
Comparison with competitors
Business Insider described TJ Maxx as "Macy's worst nightmare" in an oft-quoted 2016 article by Mallory Schlossberg. In a later article Schlossberg also reported on how TJ Maxx's soaring sales "should be concerning for ailing department stores that are fighting to get people to pay full price." As off-price retailers are becoming an increasing threat to traditional department stores, signaling a change in consumer buying habits, TJ Maxx's revenue grew to surpass that of Macy's. According to The Economist, "the overheads at TJX and Ross are, as a percentage of sales, about half those of Macy's or Nordstrom" and Fortune stated that "the quicker inventory turn and the sense that an item on a rack might not be there the following week at a TJ Maxx or a Marshalls has led to a boom in this area of retail and made such stores a rarity in the business: shoppers are coming to stores."
In 2007, the company disclosed a computer security breach dating back to 2005: computer hackers had gained access to information on credit and debit card accounts for transactions since January 2003. This exposed more than 100 million customers to potential theft from their accounts. According to the company, this affected customers who used their card between January 2003 and June 2004 at any branch of TJ Maxx. Details were stolen by hackers installing software via wi-fi in June 2005, that allowed them to access personal information on customers. The breach continued until January 2007.
Affected TJX stores included TJ Maxx, Marshalls, Winners, HomeSense, A.J. Wright, KMaxx, Bob's Stores in the United States, Winners and HomeGoods stores in Canada, and possibly TK Maxx stores in the UK and Ireland.
Eleven people from around the world were charged with the breach in 2008. In 2007, outside security provider Protegrity estimated that TJ Maxx's losses as a result of the data breach might reach £800 million in the following years, as a result of paying for credit checks and administrative costs for managing the fallout from the breach.
The TJ Maxx Corporation was sued by the Massachusetts Bankers Association and co-plaintiffs including Maine and Connecticut Associated Banks for the data theft. In March 2010, computer hacker Albert Gonzalez was sentenced to 20 years in federal prison after confessing to stealing credit and debit card details from a number of companies, including TJ Maxx.
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