TSB Bank (United Kingdom)

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TSB Bank plc
Industry Banking
Financial services
Predecessor Lloyds TSB, Cheltenham & Gloucester
Founded 27 November 1985 (as Trustee Savings Bank plc)
17 July 1986 (as TSB Scotland plc)
1 November 1989 (as TSB Bank Scotland plc)
28 June 1999 (as Lloyds TSB Scotland plc)
9 September 2013 (as TSB Bank plc)[1]
Headquarters Edinburgh, Scotland, UK
Number of locations
550 branches[2]
5 operations centres
2 telephone centres
Key people
Will Samuel
Paul Pester
(Chief Executive)
Products Retail banking
Commercial banking
General insurance
Life insurance
Revenue £900.2 million (2014)[3]
£267.8 million (2014)[3]
£134.5 million (2014)[3]
Number of employees
Parent Sabadell Group
Website www.tsb.co.uk

TSB Bank plc is a retail and commercial bank in the United Kingdom, which is a subsidiary of the Sabadell Group.[4] TSB Bank operates a nationwide network of 630[5] branches across England, Scotland and Wales. TSB launched in its present form on 9 September 2013, with more than 4.6 million customers and over £20 billion of loans and customer deposits, and is headquartered in Edinburgh. The bank was formed from the existing business of Lloyds TSB Scotland plc, into which a number of Lloyds TSB branches in England and Wales and all branches of Cheltenham & Gloucester were transferred,[6] and renamed TSB Bank plc.

The divestment of TSB from Lloyds Banking Group was necessary due to a European Commission ruling that the British government's purchase of a 43.4% stake in the group in 2009 counted as state aid. The ruling required that the group sell a portion of its business. The reestablished TSB was listed on the London Stock Exchange following an initial public offering in June 2014,[7] and was a constituent of the FTSE 250 Index. TSB accepted a takeover offer from the Spanish bank Sabadell in March 2015, which was completed on 8 July 2015.[4]


Trustee Savings Bank[edit]

The TSB name was previously used by the Trustee Savings Bank prior to its merger with Lloyds Bank in 1995,[8] resulting in the formation of Lloyds TSB in 1999.

The merger was structured as a reverse takeover by TSB; Lloyds Bank was delisted from the London Stock Exchange and TSB Group was renamed Lloyds TSB Group in 1995, with former Lloyds Bank shareholders owning a 70% equity interest in the share capital, effected through a scheme of arrangement. The new bank commenced trading in 1999, after the statutory process of integration was completed.[9] The original TSB Bank transferred engagements to Lloyds Bank which then changed its name to Lloyds TSB Bank; at the same time, TSB Bank Scotland absorbed Lloyds' three Scottish branches becoming Lloyds TSB Scotland.

In 1986, the legal entity, Trustee Savings Bank, was renamed TSB Scotland (and, in 1989, TSB Bank Scotland), before becoming Lloyds TSB Scotland in 1999.[10] This company was re-registered under the name TSB Bank in 2013.[11] The parent, TSB Banking Group, was registered in England in 2014 and later that year TSB Bank ceased to be part of the Lloyds Banking Group.[12]

Project Verde[edit]

TSB Newcastle city centre, a former Lloyds TSB branch

Lloyds TSB Group bought HBOS in January 2009 and renamed itself Lloyds Banking Group.[13] In 2009, following the UK bank rescue package, HM Government took a 43.4% stake in Lloyds Banking Group (since reduced to below 10%[14]), which later announced that it would sell a standalone retail banking business of 632 branches and most accounts held at those branches in order to comply with European Commission state aid requirements.[15]

Codenamed "Verde", the group's divestment plan identified 632 branches which were transferred to a new business. Customers with accounts held by the branches and staff employed within them were also transferred. A number of Lloyds TSB branches in England and Wales, together with all branches of Lloyds TSB Scotland and Cheltenham & Gloucester, were brought together to form the new business, which operates under the TSB brand.[6] The remainder of the Lloyds TSB business was rebranded back to the Lloyds Bank name.[16]

Agreement with Co-operative Banking Group[edit]

Lloyds Banking Group reached a heads-of-terms agreement in July 2012 to sell the Verde branches to The Co-operative Bank for £750 million.[17][18] The final transfer of TSB Bank to the new owner was planned to be completed by late 2013. In February 2013, it was reported that Lloyds Banking Group was considering a stock market flotation of the TSB business as an alternative, should the transfer not be completed, and they would make a final decision by the end of July. The Co-operative Banking Group blamed current economic conditions for delays in completing the deal and had sold its life insurance assets for £200-million in an effort to secure £1-billion needed to complete the deal.[19][20]

In April 2013, The Co-operative Group announced that it would not proceed with the transaction, citing the economic environment and increasing regulatory requirements in the financial sector.[21]

Initial public offering[edit]

TSB Bank plc began operating as a separate business within Lloyds Banking Group on 9 September 2013,[22] with the intention of selling it off through an initial public offering.[23] Lloyds Banking Group announced that 25% of TSB's shares would be floated on 24 June 2014,[24] but, with the offer being ten-times oversubscribed, 38.5% of shares in TSB Banking Group plc, were sold at 260p on 20 June.[25] Unconditional trading in the shares started on 25 June 2014. A further 11.5% of TSB Banking Group shares were sold by Lloyds Banking Group in September 2014, bringing its share holding down to 50%.[26]

According to Lloyds' chief executive, António Horta-Osório, the separation cost £1bn more to perform than the new bank is worth.[27]

Acquisition by Sabadell Group[edit]

On 12 March 2015, TSB confirmed a takeover bid by the Spanish banking group Sabadell for £1.7 billion, less than a year after it rejoined the stock market through Lloyds Banking Group's sale of 50% of its holding.[28] TSB agreed to the takeover on 20 March 2015 [29] which was completed on 8 July 2015.[4]

In October 2015, Sabadell Group outlined its plans for TSB to continue as a competitor in the UK banking sector, by further expanding into the small business banking market, and introducing cardless emergency cash and mobile payment systems.[30] TSB's online banking services, which currently use the Lloyds Banking Group platform, will be migrated to a UK-based replica of Sabadell's Proteo platform by the end of 2017. Sabadell also confirmed that the TSB name would be retained, as the group felt it was a "very powerful" brand with "traction" in the UK, unlike the parent brand, which is "virtually unknown" by the British public.[31]


In November 2015, TSB agreed to acquire £3.3 billion in mortgages assets from the nationalised NRAM plc, the "bad bank" formed from the former Northern Rock.[32] The acquisition was completed in July 2016 resulting in TSB establishing a trading division named Whistletree to administer these mortgages.[33] The division's name refers to the blue tree branding used by TSB Bank and the whistling that features in its television advertising.[34]

In January 2017, TSB Bank plc agreed to acquire the loan and mortgage assets of Airdrie Savings Bank which was wound up on 28 April 2017. These assets are also administered by the Whistletree division of the bank.[35]

Corporate affairs[edit]


TSB's logo is similar to the logo of the former Trustee Savings Bank and consists of three interlocking circles in varying shades of blue bearing the name of the bank. Since its launch in 2013, TSB has used the slogan "Local banking for Britain" rather than "The bank that likes to say yes" slogan used by the former Trustee Savings Bank. TSB's launch advertising campaign featured a short film about the bank's founder Henry Duncan and was voiced by Patrick Stewart.[36]

Leadership team[edit]

As of October 2015, the leadership team of TSB is composed of:[37]

  • Chairman - Will Samuel
  • Chief Executive Officer - Paul Pester
  • Chief Finance Officer - Ralph Coates
  • Chief Risk Officer - Neeta Aktar
  • Chief Operating Officer - Helen Rose
  • Chief Marketing Officer - Nigel Gilbert
  • General Counsel and Company Secretary - Susan Crichton
  • Treasurer - Ian Firth


On its formation in September 2013, TSB Bank plc had:


A branch of TSB, formerly Cheltenham & Gloucester, on the High Street in Shrewsbury

The bank offers a full range of personal and business banking and financial services, including current accounts, mortgages, credit products, insurance, and savings products. TSB Bank is authorised by the Prudential Regulation Authority and regulated by both the Financial Conduct Authority and the Prudential Regulation Authority.[41] It is a member of the Financial Ombudsman Service and the Financial Services Compensation Scheme, and subscribes to the Lending Code.[42]

TSB also operate a distinct trading division named Whistletree, which services mortgages bought from NRAM plc. The division is served by a standalone website and separate contact centre, with TSB branch staff having no access to these accounts.[43]

The bank uses the following series of sorting codes:—

Range Note
30 to 39 former Lloyds TSB branches (in turn pre-merger Lloyds Bank branches) in England & Wales; former C&G Savings codes (used until early 2014)[note 1]
77-00 to 77-44
77-46 to 77-99
former Lloyds TSB branches (in turn pre-merger TSB branches) in England & Wales; former C&G branches in England & Wales (allocated new sort codes in 2014)[note 1]
87 former Lloyds TSB Scotland branches; former C&G branches in Scotland (allocated new sort codes in 2014)[note 1]


  1. ^ a b c C&G branches used sort codes in the 30-55 to 30-61 range until becoming TSB in September 2013, and continued using them as TSB branches until early 2014, when each was upgraded to offer the full range of TSB products and services and given a new 77 or 87 sort code.


  1. ^ "TSB Bank plc". Companies House. Retrieved 1 May 2017. 
  2. ^ Martin, Ben (8 February 2017). "Which bank branches is TSB going to close?". The Telegraph. Retrieved 23 March 2017. 
  3. ^ a b c "Preliminary Results 2014" (PDF). TSB Banking Group. Retrieved 3 April 2015. 
  4. ^ a b c "Banco Sabadell acquires 100% of TSB shares - Banco Sabadell". bancsabadell.com. Retrieved 17 July 2015. 
  5. ^ "Current Accounts | Classic Plus Account | TSB Bank". www.tsb.co.uk. Retrieved 31 July 2017. 
  6. ^ a b Emma Simon (26 November 2012). "Millions of Lloyds customers told banking details to change". Daily Telegraph. Retrieved 16 March 2013. 
  7. ^ "TSB shares jump on trading debut and lift prospects for future Lloyds sell-off". The Guardian. 20 June 2014. Retrieved 20 June 2014. 
  8. ^ Batiz-Lazo, Bernardo. "A case study on the strategy and stock market performance of Lloyds Bank (1980-1993)". Open University Business School. Retrieved 4 October 2016. 
  9. ^ Lloyds TSB Act 1998 (cap. 5).
  10. ^ Also in 1986, the legal entity, Central Trustee Savings Bank, was renamed TSB England and Wales, becoming TSB Bank in 1989. This company, which has been dormant since 1999, was re-registered under the name Lloyds (Gresham) Ltd. in 2013.
  11. ^ Registered in Scotland No. SC095237.
  12. ^ Registered in England No. 08871766.
  13. ^ "Lloyds HBOS merger gets go-ahead". BBC News. 12 January 2009. Retrieved 16 March 2013. 
  14. ^ "Lloyds stake sale raises £4.2bn". BBC News. 26 March 2014. Retrieved 26 March 2014. 
  15. ^ Rights Issue and Capital Enhancement Proposals Presentations and Webcasts, Lloyds Banking Group, 3 November 2009
  16. ^ Mark Banham (13 September 2010). "Lloyds TSB to rebrand as Lloyds Bank". Marketing. Retrieved 16 March 2013. 
  17. ^ Graham Hiscott (19 July 2012). "'Proud to make banking boring again': Co-op buys 632 branches from Lloyds and aims to restore faith in the industry". Daily Mirror. Retrieved 16 March 2013. 
  18. ^ Robert Peston (19 July 2012). "Lloyds bigs up the Co-op". BBC News. Retrieved 16 March 2013. 
  19. ^ Sharp, Tim (22 March 2013). "Economic woes hit Co-op Verde buyout". Herald Scotland. Retrieved 24 April 2013. 
  20. ^ "End of an era: Co-operative Group set to sell-off General Insurance". Co-operative News. 21 March 2013. Retrieved 24 April 2013. 
  21. ^ "Lloyds' branch sale to Co-op falls through". BBC News. 24 April 2013. Retrieved 24 April 2013. 
  22. ^ "Lloyds faces internet issues on TSB launch day". BBC News. 9 September 2013. Retrieved 14 September 2013. 
  23. ^ "Update on 24th April 2013". Lloyds TSB. 24 April 2013. Retrieved 24 April 2013. 
  24. ^ "TSB IPO price range announced". 10 June 2014. Retrieved 8 September 2014. 
  25. ^ "TSB shares jump on trading debut and lift prospects for future Lloyds sell-off". The Guardian. 20 June 2014. Retrieved 25 June 2014. 
  26. ^ "Lloyds Bank sale of TSB stake shows demand for UK banks". Reuters. 26 September 2014. Retrieved 5 October 2014. 
  27. ^ Treanor, Jill Lloyds boss defends his record as four years of ‘doing the right thing’ The Observer, 28 March 2015
  28. ^ "TSB confirms £1.7bn takeover move by Spain's Sabadell". 12 March 2015. 
  29. ^ "TSB agrees £1.7bn takeover by Spain's Sabadell". BBC News. 20 March 2015. Retrieved 20 March 2015. 
  30. ^ "TSB sold to Spanish bank in £1.7bn deal". The Telegraph. 20 March 2015. 
  31. ^ Emma Dunkley (4 October 2015). "Sabadell looks to TSB in UK growth strategy". Financial Times. Retrieved 17 January 2016. 
  32. ^ "Northern Rock mortgages sold for £13bn". BBC News. 13 November 2015. Retrieved 13 November 2015. 
  33. ^ https://www.mortgagestrategy.co.uk/tsb-sets-whistletree-brand-former-northern-rock-loans/
  34. ^ https://www.mortgagestrategy.co.uk/one-one-padraig-carton-customer-service-operations-director-tsb/
  35. ^ "Airdrie Savings Bank to close after almost 182 years with loss of 70 jobs". Herald Scotland. 18 January 2017. Retrieved 18 January 2017. 
  36. ^ "TSB: The Story". YouTube. 8 September 2013. Retrieved 22 December 2015. 
  37. ^ "Our people - Leadership Team and Board - TSB Bank". Tsb.co.uk. Retrieved 22 December 2015. 
  38. ^ "Branches to form part of TSB Bank plc" (PDF). lloydstsbtransfer.com. 
  39. ^ Boyce, Lee (24 April 2013). "Will you be able to buy shares in TSB? Lloyds set to launch share-listing of 632 branches it failed to sell to Co-op". This is Money. Retrieved 3 June 2013. 
  40. ^ "Locations". TSB Careers. Retrieved 3 June 2013. 
  41. ^ "Information about us". TSB Bank. September 2013. Retrieved 13 September 2013. 
  42. ^ "Subscribers". Lending Standards Board. Retrieved 5 November 2015. 
  43. ^ http://www.whistletree.co.uk/

External links[edit]