Taj Hotels Resorts and Palaces

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The Indian Hotels Company Limited
Indian Hotels Company Limited
Public company
Traded as BSE500850
ISIN INE053A01029
Industry Hotels
Founded 1903; 114 years ago (1903)
Founder Jamshedji Tata
Headquarters Express Towers, Nariman Point, Mumbai, Maharashtra, India
Number of locations
99 Hotels
Key people
  • N Chandrasekaran (Chairman)
  • Puneet Chatwal (MD & CEO)
Revenue 4,706.27 crore (US$730 million)[1][2] (2016)
Profit -60.53 crore (US$−9.4 million)[1][2] (2016)
Total assets 10,944.57 crore (US$1.7 billion) (2016)
Parent Tata Group
Website www.tajhotels.com

Indian Hotels Company Limited (IHCL),[3] branded as Taj Hotels Palaces Resorts Safaris,[4] is an international chain of hotels and resorts headquartered at Express Towers, Nariman Point in Mumbai.[5] Incorporated by the founder of the Tata Group, Jamsetji Tata, in the year 1903,[6][7] the company is a part of the Tata group, one of India's largest business conglomerates. The Taj group employed over 13000 people in the year 2010.[8][9]

As of 2017, the Group operates a total of 99 hotels and hotel-resorts, out of which 83 across India and 16 in Bhutan, Malaysia, Maldives, Nepal, South Africa, Sri Lanka, UAE, UK, USA and Zambia[7]


Jamsetji Nusserwanji Tata (1839 – 1904)
Taj Hotel logo displayed on top of Taj Samundra in Colombo.

Jamsetji Nusserwanji Tata, founder of the Tata Group, opened the Taj Mahal Palace, a hotel in Mumbai (formerly called Bombay) overlooking the Arabian Sea, on 16 December 1903. It was the first Taj property and the first Taj hotel. There are several anecdotal stories about why Tata opened the Taj hotel. According to a story he decided to open the hotel after an incident involving racial discrimination at the Watson's Hotel in Mumbai, where he was refused entry as the hotel permitted only Europeans.[10] Hotels which accepted only European guests were very common across British India then. According to another story he opened the hotel when one of his friends expressed his disgust about the hotels which were present in Bombay then. But a more plausible reason was advanced by Lovat Fraser, a close friend of the Tata and one of the early directors of the IHCL group, that the idea had long been in his mind and that he had made a study on the subject. He did not have any desire to own a hotel but he wanted to attract people to India and to improve Bombay. It is said that Jamsetji Tata had travelled to places like London, Paris, Berlin and Düsseldorf to arrange for materials and pieces of art, furniture and interior artefacts for his hotel.[11] The Taj group has since then developed and flourished, under the Tata Group.

The Taj Mahal Palace in Mumbai is the first hotel of Taj, opened in the year 1903

In 1974, the group opened India's first international five star deluxe beach resort, the Fort Aguada Beach Resort in Goa. In 1970s, the Taj Group also began its business in metropolitan hotels, opening the five-star deluxe hotel, Taj Coromandel in Chennai, in 1974, acquiring an equity interest and operating contract for the Taj President (now Vivanta by Taj - President), a business hotel in Mumbai, in 1977, and also opening the Taj Mahal Hotel in Delhi in 1978.

The group has been converting royal palaces in India into luxury hotels since the 1970s. The first palace to be converted into a Taj luxury hotel was the Lake Palace in Udaipur, in 1971. Other examples include the Rambagh Palace in Jaipur, Umaid Bhawan Palace in Jodhpur, Falaknuma Palace in Hyderabad and Nadesar Palace in Varanasi.

A part of the Umaid Bhawan Palace in Jodhpur is a Taj luxury hotel and it is a member of the Leading Hotels of the World

In 1980, the Taj group opened its first hotel outside India, the Taj Sheba Hotel in Sana'a, in Yemen and in the late 1980s, acquired interests in the St. James' Court Hotel (now comprising Taj 51 Buckingham Gate Suites and Residences and St. James' Court, A Taj Hotel) in London. In 1984, the Taj group acquired, under a license agreement, each of the Taj West End in Bangalore, Taj Connemara (now Vivanta by Taj - Connemara) in Chennai and Savoy Hotel in Ooty. With the opening of the Taj West End in Bangalore, the Taj Group made its foray into Bangalore. The five star deluxe hotel, Taj Bengal in Kolkata, was opened in the year 1989, and with this the Taj group became the only hotel chain in India with a presence in the six major metropolitan cities of India, namely Mumbai, Delhi, Kolkata, Bangalore, Hyderabad and Chennai.

Concurrently with the expansion of its luxury hotel chain in the major metropolitan cities, the Taj Group also expanded its business hotels division in the major metropolitan and large secondary cities in India. During the 1990s, the Taj Group continued to expand its geographic and market coverage in India. It developed specialized operations (such as wildlife lodges) and consolidated its position in established markets through the upgrading of existing properties and development of new properties. Taj also set up the Taj Kerala Hotels and Resorts Limited in the early 1990s along with the Kerala Tourism Development Corporation.[12]

Ten hotels of the Taj group are members of the Leading Hotels of the World.[13]

The following table is a list of Taj hotels across the world:

Taj Samudra hotel in Colombo.
Continent Country Location Hotel Name
Africa South Africa Cape Town Taj Cape Town
Zambia Lusaka Taj Pamodzi
Asia Bhutan Thimphu Taj Tashi
India Amritsar Taj Swarna
Aurangabad Vivanta by Taj
Bangalore Taj West End
Taj Bangalore
Vivanta by Taj- MG Road
Vivanta by Taj- Whitefield
Vivanta by Taj-Yeshwantpur
Bekal Vivanta by Taj
Chandigarh Vivanta by Taj
Chennai Vivanta by Taj- Connemara
Vivanta by Taj- Fisherman's Cove
Vivanta by Taj-Taj Club House
Taj Coromandel
Cochin Vivanta by Taj- Malabar
Coimbatore Vivanta by Taj-Surya
Coorg Vivanta by Taj-Madikeri
Goa Vivanta by Taj- Fort Aguada
Vivanta by Taj-Holiday Village
Vivanta by Taj-Panji
Taj Exotica
Gurugram Vivanta by Taj
Guwahati Vivanta by Taj
Hyderabad Taj Falaknuma Palace
Taj Deccan
Taj Krishna
Vivanta by Taj-Begumpet
Gwalior Usha Kiran Palace
Jaipur Rambagh Palace
Taj Jai mahal Palace
Jodhpur Umaid Bhawan Palace
Vivanta by Taj-Hari Mahal
Kolkata Taj Bengal
The Gateway Hotel [14]
Kovalam Vivanta by Taj Green Cove
Kumarakom Vivanta by Taj-Kumarakom
Lucknow Vivanta by Taj-Gomti Nagar
Mumbai The Taj Mahal Palace
Taj Lands End
Taj Santacruz
Taj Wellington Mews Luxury Residences
Vivanta by Taj- President
New Delhi The Taj Mahal Hotel
Taj Palace
Vivanta by Taj-Surajkund
Vivanta by Taj-Dwarka
Vivanta by Taj-Ambassador
Pune Vivanta by Taj-Blue Diamond
Ranthambor Vivanta by Taj-Sawai Madhopur Lodge
Srinagar Vivanta by Taj-Dal View
Trivandrum Vivanta by Taj-Trivandrum
Udaipur Taj Lake Palace
Varanasi Taj Nadesar Palace
Malaysia Langkawi Vivanta by Taj-Rebak Island
Maldives Malé Atoll (South) Taj Exotica Resort & Spa
Malé Atoll (North) Vivanta by Taj-Coral Reef
Nepal Chitwan National Park Taj Safari Lodge
Sri Lanka Bantota Vivanta by Taj-Bantota
Colombo Taj Samudra
United Arab Emirates Dubai Vivanta by Taj-Dubai
Europe United Kingdom London St. James' Court
Taj 51 Buckinghum Gate Suites And Residences
North America United States Boston Taj Boston
New York City The Pierre
San Francisco Taj Campton Place

Two hotels of the Taj group, namely Rambagh Palace in Jaipur and the Taj Mahal Palace in Mumbai, were ranked in 2013 by Condè Nast Traveler among the Top 100 Hotels and Resorts in the World.[15] In late 2013, the Indian Traveller magazine ranked Taj Lake Palace in Udaipur and Taj Exotica Resort & Spa in Maldives on ranks 34 and 98, respectively, in the list of 100 Best Hotels & Resorts.[16] Condè Nast Traveler also ranked the Taj Mahal Palace in Mumbai on number 13 in the list of Gold Standard Hotels, in 2014.[17]

Hospitality brands[edit]

Since the late 2000s, the Taj hotels' group started organising its hotels into different brands, in a market segmentation strategy.

  • Taj/Taj luxury - The luxury flagship brand is the erstwhile designation of the Taj Hotels Resorts and Palaces. These hotels cover business destinations, landmarks, palaces, resorts and forest destinations. Most of Taj's oldest and most prestigious hotels have been retained under this brand.
  • Taj Luxury Residences (non-hotel properties)
  • Taj Exotica -The resort and spa brand of Taj Hotels.
  • Taj Safaris - The wildlife lodges amidst the Indian national parks and national parks come under this brand label. The brand has modelled on the concept of sustainable eco-tourism.
  • Vivanta - Vivanta bij Taj is a contemporary-luxury hotel brand. It caters to an upscale market and is positioned a step below the flagship Taj brand. Vivanta Hotels are found business and vacation destinations as well.
  • The Gateway Hotels & Resorts - Gateway is a mid-market brand, positioned below the Vivanta. It contains properties in business and vacation destinations like Vivanta does. The Gateway Hotel brand was created by Taj in its earlier market segmentation effort and has been retained and expanded in the current wave of brand-segmentation.

Other ventures[edit]

  • Institute of Hotel Management, Aurangabad - IHCL has been operating the Institute of Hotel Management at Aurangabad since 1993. The institute offers a four-year degree, designed with the help of faculty from the hospitality background with an affiliation to the University of Huddersfield in the United Kingdom.
  • Jiva Spa - It is the spa brand of the IHCL group and consists of the spas at some hotels of the IHCL group.
  • Taj Air - IHCL operates Taj Air, an air charter company.
  • Taj Khazana - It is a chain of stores located across India, in cities such as Mumbai, Delhi, Kolkata, Bangalore, Hyderabad, Chennai, and Goa, in select Taj Hotels. It sells artefacts, collectibles, apparels, garments and accessories created by Indian craftsmen and designers.
  • Taj SATS - Taj SATS Air Catering Ltd is the largest airline catering service in South Asia, as a joint venture of IHCL with SATS.
  • Taj Yachts - The IHCL group also operates Taj Yachts and has two three bedroom luxury yachts.

See also[edit]


  1. ^ a b http://www.moneycontrol.com/financials/indianhotelscompany/profit-loss/IHC#IHC
  2. ^ a b http://www.tajhotels.com/corporate/resources/pdf/about_us/investor_relations/financial_reports/annual_reports/TAJ%20AR%202013-14%20For%20Web.pdf
  3. ^ Home. Taj Hotels. Retrieved 14 November 2012. " 2012 The Indian Hotels Company Limited All rights reserved."
  4. ^ "TAJ presents Taj Hotels Palaces Resorts Safaris". Corporate. Retrieved 2017-05-08. 
  5. ^ "Corporate Office". Corporate. Retrieved 2017-05-08. 
  6. ^ "Contact Information" (select "Corporate Office"). Taj Hotels. Retrieved 14 November 2012. "Taj Hotels Resorts and Palaces Oxford House 15/17 N.F. Road Apollo Bunder Mumbai 400,001 India"
  7. ^ a b "The Indian Hotels Company (IHCL)". tata.co.in. Tata group. Retrieved 6 September 2014. 
  8. ^ "Taj Hotels Resorts & Palaces: Private Company Information - BusinessWeek". Bloomberg BusinessWeek. Retrieved 15 September 2010. 
  9. ^ 21 Jun 2010, 12.35AM IST,ET Bureau (21 June 2010). "Crowne Plaza, Dow Corning & Taj Hotels Resorts and Palaces - The Economic Times". The Economic Times. Retrieved 15 September 2010. 
  10. ^ "From Parsee priests to profits: say hello to Tata - Asia, World". The Independent. 1 February 2007. Retrieved 15 September 2010. 
  11. ^ http://www.hotelassociationofindia.com/HJ_Oct-Dec_09-Final.pdf
  12. ^ http://www.tajhotels.com/About-Taj/Company-Information/History-Of-Taj.html
  13. ^ "Hotel List". lhw.com. Leading Hotels of The World. Retrieved 6 September 2014. 
  14. ^ https://gateway.tajhotels.com/en-in/em-bypass-kolkata/?_ga=2.232958046.132781780.1507824695-1152643037.1507824695
  15. ^ "Top 100 Hotels & Resorts in the World". cntraveler.com. 15 October 2013. Retrieved 8 September 2014. 
  16. ^ "100 Best Hotels & Resorts". internationaltravellermag.com. 7 December 2013. Retrieved 8 September 2014. 
  17. ^ "GOLD STANDARD HOTELS 2014". cntraveller.com. Retrieved 8 September 2014.