Talk:CenturyLink

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Untitled[edit]

I have removed this sentence that is unsourced, doubtful and harmful, according to WP:NOCITE policy. Probably should be removed altogether as it does not seem relevant...

Since the merger, many customers have called in and reported service malfunctions in their area, only to be told that it was either on the consumer's end, too many people on one node, or some other excuse. Customer service representatives have also been reported as falling asleep on the phone while assisting them with their issues. In a nutshell, when calling CenturyLink customer service, you'd most likely find prompter service in a brothel.

--Cgbraschi (talk) 16:43, 23 September 2010 (UTC)

The above sentiment is consistent with my own experience with CenturyLink customer service. I've spent hours on the phone with representatives who barely understand English in order to resolve problems caused by CenturyLink. - J — Preceding unsigned comment added by 63.230.8.168 (talk) 04:08, 24 January 2012 (UTC)

I also have spent a great deal of time on the phone with there customer frustration department only to get the oposite of what I asked for. Also while dealing with them on the phone and the call does drop I've never receive a call back. It's also fun to enter the call back number through the automated service and then be asked the same question when talking to a live person. This gets even better if you have to call them three times a day. My hope is that they hire someone from Apple to explain what customer service even means. - Kelly W. Feb 2, 2012.--174.31.143.3 (talk) 19:34, 3 February 2012 (UTC)

Proposed merge with CenturyLink India[edit]

Does not contain any substantial data to remain a different entity Lakun.patra (talk) 14:30, 18 November 2014 (UTC)

CenturyLink India is a subsidiary of CenturyLink specializing in software development having a legal presence in India. Its existing is in similar lines to Microsoft India and Microsoft. So its a separate entity and has its own page on Wikipedia.

--Sandyiit (talk) 09:03, 21 November 2014 (UTC)

Quick question regarding citations[edit]

Hi there! I'm a bit new here, and I had a quick question. I updated the list of sponsorships with info from CenturyLink's sponsorships page but I'm not quite sure where I place the citation-at the top of the list, the bottom item, or what. Can someone help me out? Hobbes Novakoff (talk) 16:15, 26 April 2016 (UTC)

Hi Hobbes Novakoff, thanks for updating the list. The Manual of style section on section headings discourages putting citations in section headings, so we should probably change it from how it is now...I suppose the best way would be to reuse the reference and put it after each entry. Howicus (Did I mess up?) 16:24, 26 April 2016 (UTC)
Okay. I did put it at the bottom of the list. I'll go back and add it to each item. Hobbes Novakoff (talk) 16:25, 26 April 2016 (UTC)
Heh. Next time I won't be as reckless-Probably should have read that link before pasting that citation. Well, it's fixed now. Thanks! Hobbes Novakoff (talk) 16:32, 26 April 2016 (UTC)

Lawsuits and regulatory problems against Centurylink[edit]

[Qwest is now part of CenturyLink]

CenturyLink is facing a flurry of class-action lawsuits filed on behalf of investors who purchased stock in the company between Aug. 8, 2012, and Feb. 14, 2013.

CenturyLink told to modify comparative Internet speed advertising claims

CenturyLink warned by regulators over long hold times and missed appointments

Cox Communications is accusing phone company CenturyLink of false advertising

Centurylink is opposed to net Neutrality and regulation

CenturyLink Hikes Sneaky 'Internet Cost Recovery' Fee

CenturyLink Pulls A Comcast, Plans To Test Metered Billing


Moscowamerican (talk) 23:23, 26 April 2016 (UTC)

Hmmm... Most of those seem relatively important, but first off, those last two seem very, very biased against Centurylink, and if you are going to update the article make sure you adhere to WP:NPOV. You seem to have an axe to grind about CenturyLink (Which is fine, it's an American tradition to loath your ISP) but make sure you describe both sides of the argument. Let people come to their own conclusions and don't nudge them to a certain viewpoint. Personally, I have 1Gbps FTTH service from CenturyLink, and aside from needing to break the longstanding habit of power cycling my modem, I couldn't be happier with their speeds and service. Hobbes Novakoff (talk) 15:44, 27 April 2016 (UTC)

Proposed criticism section[edit]

Similar to Comcast#Criticism_and_controversy
911 EMERGENCY OUTAGES
State attorney general wants CenturyLink to pay $11.5M fine for 911 outage http://www.seattletimes.com/seattle-news/wa-attorney-general-wants-maximum-115m-fine-for-911-outage/
Levy full fine for CenturyLink's 911 failure http://www.heraldnet.com/article/20160115/OPINION01/160119369
CenturyLink warned by regulators over long hold times and missed appointments http://www.oregonlive.com/silicon-forest/index.ssf/2015/12/centurylink_pushing_cable_tv_a.html
CenturyLink asks state regulators for lesser fine, saying it’s learned its lesson from 911 outage and is making corrections http://blog.seattlepi.com/boomerconsumer/2016/01/13/centurylink-asks-state-regulators-for-lesser-fine-saying-its-learned-its-lesson-from-911-outage-and-is-making-corrections/


State Drops Lawsuit Against CenturyLink http://mtpr.org/post/state-drops-lawsuit-against-centurylink#stream/0
Montana settles with CenturyLink on maintenance http://www.greatfallstribune.com/story/news/2015/08/25/montana-settles-centurylink-maintenance/32344461/
MT PSC settles service complaint with CenturyLink http://www.kpax.com/story/29878372/mt-psc-settles-service-complaint-with-centurylink
Montana PSC reaches settlement with CenturyLink for service violations http://missoulian.com/news/state-and-regional/montana-psc-reaches-settlement-with-centurylink-for-service-violations/article_0c8c0e55-589a-5e31-adf6-5bed75ee3c5e.html
CLASS ACTION INVESTOR LAWSUITS
CenturyLink is facing a flurry of class-action lawsuits filed on behalf of investors who purchased stock in the company between Aug. 8, 2012, and Feb. 14, 2013. https://www.battea.com/class-action-claim/527-securities-class-action-claim-launched-against-centurylink.html
INVESTORS SUE CENTURYLINK, ACCUSE COMPANY OF MAKING 'FALSE AND MISLEADING' STATEMENTS http://www.channelpartnersonline.com/news/2013/07/centurylink-hit-with-investor-lawsuits.aspx
FALSE ADVERTISING
CenturyLink told to modify comparative Internet speed advertising claims http://www.fiercetelecom.com/story/centurylink-told-modify-comparative-internet-speed-advertising-claims/2014-10-06
Cox Communications is accusing phone company CenturyLink of false advertising http://lasvegassun.com/news/2010/feb/01/battle-high-speed-internet-customers-brings-lawsui/
Why Did CenturyLink Backpedal on a Price Quote? http://www.huffingtonpost.com/entry/why-did-centurylink-backpedal-on-a-price-quote_us_56d98b49e4b0a94557aab565
Seattle man says CenturyLink bills still full of errors after 6 months http://komonews.com/news/consumer/seattle-man-says-centurylink-bills-still-full-of-errors-after-6-months
CenturyLink Apologizes for Overstating Gigabit Availability http://www.dslreports.com/shownews/CenturyLink-Apologizes-for-Overstating-Gigabit-Availability-133296
CenturyLink Apologizes for Misleading Customer About Its Gigabit Internet Service http://www.thestranger.com/blogs/slog/2015/04/03/22001588/centurylink-apologizes-for-misleading-customer-about-its-gigabit-internet-service
REGULATIONS - LOBBYING
Missouri Latest To Let AT&T, CenturyLink Write State Telecom Law http://www.dslreports.com/shownews/Missouri-Latest-To-Let-ATT-CenturyLink-Write-State-Telecom-Law-132290
CenturyLink Tries to Derail Australian Funding for Utah's Utopia http://www.dslreports.com/shownews/CenturyLink-Tries-to-Derail-Australian-Funding-for-Utahs-Utopia-129305
CenturyLink sues the FCC over net neutrality rules http://www.fiercetelecom.com/story/centurylink-sues-fcc-over-net-neutrality-rules/2015-04-17
CenturyLink Takes $3 Billion in Government Subsidies http://www.dslreports.com/shownews/CenturyLink-Takes-3-Billion-in-Government-Subsidies-134930
CenturyLink: How Dare Cities Challenge The Laws We Paid For http://www.dslreports.com/shownews/CenturyLink-How-Dare-Cities-Challenge-The-Laws-We-Paid-For-129896
CenturyLink loses three-year battle to overturn Portland, Ore. telephone tax http://www.fiercetelecom.com/story/centurylink-loses-three-year-battle-overturn-portland-ore-telephone-tax/2016-01-06
FEES
CenturyLink Hikes Sneaky 'Internet Cost Recovery' Fee http://www.dslreports.com/shownews/CenturyLink-Hikes-Sneaky-Internet-Cost-Recovery-Fee-136766
CenturyLink Pulls A Comcast, Plans To Test Metered Billing http://www.mediapost.com/publications/article/269038/centurylink-pulls-a-comcast-plans-to-test-metered.html


CenturyLink Increases Internet "Fee" 100% Again This Year http://swflorida.blogspot.ru/2016/04/centurylink-increases-internet-fee-100.html
CenturyLink to Begin Charging Broadband Overage Fees http://www.dslreports.com/shownews/CenturyLink-to-Begin-Charging-Broadband-Overage-Fees-136283
CenturyLink Using Sneaky Fee to Hike DSL Prices http://www.dslreports.com/shownews/CenturyLink-Using-Sneaky-Fee-to-Hike-DSL-Prices-133470
PERFORMANCE
Netflix: CenturyLink Streaming Performance Bad and Getting Worse http://www.dslreports.com/shownews/Netflix-CenturyLink-Streaming-Performance-Bad-and-Getting-Worse-136704
Most CenturyLink Customers Still Technically Can't Get Broadband http://www.dslreports.com/shownews/Most-CenturyLink-Customers-Still-Technically-Cant-Get-Broadband-134973
CenturyLink Loses 37,000 Broadband Customers, Doesn't Care http://www.dslreports.com/shownews/CenturyLink-Loses-37000-Broadband-Customers-Doesnt-Care-135573
COUNTY COMMISSION: Frustration with CenturyLink discussed http://www.thesalemnewsonline.com/news/local_news/article_b4beee5c-c9bd-11e5-82c1-fb6706aa6b39.html
CenturyLink warned by regulators over long hold times and missed appointments http://www.oregonlive.com/silicon-forest/index.ssf/2015/12/centurylink_pushing_cable_tv_a.html
CenturyLink warned by Oregon regulators to improve customer response time http://www.fiercetelecom.com/story/centurylink-warned-oregon-regulators-improve-customer-response-time/2015-12-15
CenturyLink restores toll-free number service following nationwide outage http://www.fiercetelecom.com/story/centurylink-restores-toll-free-number-service-following-nationwide-outage/2015-09-04
Customers frustrated over week-long CenturyLink outage http://amestrib.com/news/ames-and-story-county/customers-frustrated-over-week-long-centurylink-outage
CenturyLink fined, penalized for 2013 San Juan Islands outage http://komonews.com/news/local/centurylink-fined-penalized-for-2013-san-juan-islands-outage


Montana PSC Votes To Sue CenturyLink Over Unreliable Rural Telephone Service http://mtpr.org/post/montana-psc-votes-sue-centurylink-over-unreliable-rural-telephone-service
Montana Regulator to Sue CenturyLink for Slow Response Times http://flatheadbeacon.com/2015/07/21/montana-regulator-to-sue-centurylink-for-slow-response-times/
CenturyLink Customers Report Repair Delays, No 911 http://iowapublicradio.org/post/centurylink-customers-report-repair-delays-no-911#stream/0

Moscowamerican (talk) 09:22, 2 May 2016 (UTC)

Okay. I suppose if Comcast has a criticism section, it's only fair for Centurylink to have one too. However, make sure to adhere to WP:NPOV when writing it, and don't overload the article with every single controversy. For instance, the pattern of 911 outages seems notable (However, make sure to not draw conclusions as per WP:NOR, just state the facts) but I don't think you need to mention every single outage. Hobbes Novakoff (talk) 16:48, 2 May 2016 (UTC)
good points! Thank you sir! Moscowamerican (talk) 07:45, 3 May 2016 (UTC)
@Moscowamerican: No problem. Edit away. Hobbes Novakoff (talk) 16:37, 3 May 2016 (UTC)

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