Talk:Customer service

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Very POV[edit]

I think the whole article is quite POV in one sense because it seems to reflect one individual's point of view - there's even a use of "I" at one point. That, I guess, suggests someone who is new to WP doing the right thing and getting stuck in without being aware of policy. I haven't edited this myself purely because I think the whole article could do with an overhaul. I'm willing to do it myself, unless there's anyone with a more customer service-oriented background who could write it in reasonable Wiki style? Bedesboy 15:15, 23 August 2006 (UTC)

I completely agree with you Bedesboy, in this article i was unable to follow any facts about any particular section. The instant feedback section totally ridiculed the Wiki styles. The second paragraph: "A challenge in working with customer service, is to ensure that you have focused your attention on the right key areas, measured by the right Key Performance Indicator", I mean who we exactly are? A business? Which business? Are we now reading "how-to" on Wikipedia all of a sudden?

Customer service is a grown up industry now and it is sort of disappointing that no major edits and details have been supplied to this page. — Preceding unsigned comment added by Lisa012 (talkcontribs) 12:04, 25 May 2015 (UTC)