Talk:Field service management

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Ideas:

References please[edit]

I removed the following reference because it isn't a public document:
Jim Brown (2005-01-01). "Dynamic Scheduling & Dispatch as Field Service Management Best Practice". ortec.com. Retrieved 2012-03-21. 
Please provide a suitable reference if you know one. wcrosbie (talk), Melbourne, Australia 11:48, 24 April 2012 (UTC)