Talk:Interactive voice response

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Outdated reference Link?[edit]

I'm not sure that the last link in the Reference section is pointing to where the contributor intended (^ "The Seven Deadly Sins of IVR". Call Centre Management Association. Retrieved 2007-12-12.). It just goes to that website's home page. — Preceding unsigned comment added by Sawatzky (talkcontribs) 14:08, 4 December 2013 (UTC)