Talk:OTRS

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Internal OTRS link.[edit]

See Wikipedia:OTRS for Wikimedia's email system.
What's the point of listing it in the talk page instead of the article? users trying to find WP:OTRS won't check the talk page. -- lucasbfr talk 08:57, 26 March 2007 (UTC)
It's as inappropriate as a CNN news article about payrolls containing "Call Marge in HR if you didn't get your paycheck.". -- Jeandré, 2011-08-14t10:43z
I don't understand what you see as a problem here. I assume you aren't trying to argue that the disambiguation link belongs here in the talk page, because the standard practice is to put such links in the article. If the basis of your objection is that you don't like the article itself, I believe the proper approach would be to allow the disambiguation link and then either try to get the article improved (to be less spammy?), or else nominate the article to be deleted or replaced by a redirect. But in any case, I believe the link does belong in the article (as long as the article does exist), because readers trying to find WP:OTRS need it. Richwales (talk · contribs) 14:59, 17 August 2011 (UTC)
OTRS is simply a software package and is not any way affiliated with Wikimedia. Though it is conceivable that users may end up at this article looking for Wikipedia's OTRS so a hatnote would not be inappropriate, however it must be placed using the {{selfref}} template. See Wikipedia:SELF#Avoid referring to "Wikipedia" for more info. -- œ 16:17, 17 August 2011 (UTC)
OK, thanks. I've added the link back (see here), using {{selfref}}. Hopefully this will be seen as acceptable. Richwales (talk · contribs) 17:16, 17 August 2011 (UTC)

History of OTRS versions[edit]

A history section containing a table of versions going back to 2002, with dozens of lines like the sample data row below:

OTRS Versions
Version Date Comment
2.1.2 2006-10-18 Miscellaneous bug fixes.

No one would come to Wikipedia for this, and you couldn't possibly keep it up to date and in sync. This sort of thing is of interest only to someone deeply involved with the company, and not in an encyclopedia.

I'm deleting the table in this section, leaving only the first, introductory sentence, which is appropriate. If someone wants to expand on that sentence in English, that might be appropriate.

If you decide to restore this table, please justify your reasoning, and indicate your connection with the company, if any.
Mathglot (talk) 20:51, 27 July 2010 (UTC)

Distributed under several software licenses?[edit]

I have been trying to determine if there is a difference between the software license for the "community edition" and the software license for the supported solutions.

Some software vendors distribute their "community edition" as free software but only provides support for a solution bought together with a service contract where the software may be distributed under a different software license.

Does anybody have a reference to a license agreement for any of the paid solutions? Jespertp (talk) 08:25, 4 July 2014 (UTC)

Open Technology Real Services[edit]

I am not sure but I think OTRS has a different meaning now; Open Technology Real Services. https://www.otrs.com/trainings/otrs-certification-program-2/ —M@sssly 23:51, 16 August 2015 (UTC)

Yes thats right. I renamed it in the wiki. --Joker01 (talk) 09:00, 9 December 2016 (UTC)