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In general, this article is inconsistent with regard to a spelling "standard" i.e. British or U.S. For instance, "queueing" versus "queuing" and "utilisation" versus "utilization".

That aside, in the body of section 6: "Human Utilization", the method for calculating utilization contradicts the formal definition of utilization given in section 1: "Queueing Theory".

Specifically, section 6 calculates utilization as average customer service rate divided by average customer arrival rate while section 1's formal definition of utilization is mean arrival rate divided by mean service rate.

As far as I know, section 1 is correct while section 6 is incorrect. Oiburp (talk) 20:07, 7 June 2010 (UTC)