Talk:Vonage

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External links[edit]

Vonage is not alone. Many companies now provide commercial VoIP service. But this isn't the place to list them. In particular, links to competitors' adsites (for example, offering "comparisons" to Vonage) aren't appropriate in Wikipedia. See What_should_not_be_linked_to for details. --Tom Allen 03:13, 31 December 2005 (UTC)

Excellent service experience (re: cancellation)[edit]

While I had to visit Wikipedia to actually find the number to call to cancel one of my Vonage lines, I was able to get someone on the phone immediately, have the line removed in about 6-8 minutes, and did not get charged a fee (though I have been a customer for over 4 years). If Vonage has changed their customer service policies, it may be worth noting in the article that this is the case, since it should be recognized along with all the negative elements on the page.

Jim keller (talk) 19:16, 16 February 2009 (UTC)

Comments on service[edit]

As a customer for 1 year, vonage has worked like a charm along with my high speed dsl connection. The price is extremely affordable, the equiptment is easy to set up. Only the very occasional problem of a bad connection occurs, less than what I had with traditional phone lines. The extra features like call forwarding (to my cell phone!), voicemail, and being able to login in to view my call history is awesome. I hope vonage does well in the future, I do not want to see a Verizon monopoly. If you have concerns about 911, then make sure you set it up correctly, and have the direct number to your local police and fire departments handy near the phone just in case. I have called 911 one time and it worked like normal. I love that I get home phone calls directly to my cell phone all day, and, AT NO EXTRA COST! HIGHLY RECOMMENDED! fyi - I live in rural NJ.. if such a place exists anymore.

Hoppfl 23:11, 26 October 2006 (UTC)

Didn't know wiki was for customer complaints. I have had none of the above problemsHarleymcc 12:46, 20 December 2005 (UTC)
Creativematters: Harleymcc is right -- try epinions instead of wikipedia for your gripe. I'm commenting, though, to let you know that you can probably fix problems 1, 2, and possibly 3 by logging in to your account, selecting the 'features' tab on the dashboard and changing the bandwidth from 90 Kbps to 50. (Or 30 if necessary.)
This probably doesn't belong in WikiPedia either, but I figure you're not the first person who'll come here with a complaint, and maybe they'll find the information useful too. -- Heath 66.32.1.24 02:31, 2 January 2006 (UTC)
Vonage works amazing well for me! Arcking

I strongly believe there should be a section here documenting to some quantitative degree the success customers have with Vonage or the cancellation rate - something that can gauge the actual usefulness of Vonage, and the degree to which Vonage is an actual substitute for POTS, which it claims to be. Perhaps something outlining a few strange parts of the usage contract, including high cancellation fees - or - the up to an hour or more delay users experience when trying to cancel service. I personally admit that I struggled to cancel Vonage, after my trial with them - but also admit that perhaps Vonage does work very well for others. This discussion should be presented on this wiki page in a balanced but accurate fashion. Adrade 23:25, 12 May 2006 (UTC)

Note that the cancellation fee is only if you cancel after 30 days, and before a year. Its all in the TOS. And really, the cancellation isn't that big for a service, just think of cell contracts! Arcking 03:09, 24 June 2006 (UTC)
Everyone, please remember WP:NOR. Wikipedia is here to document what reliable sources have to say about subjects of interest, not conduct research on its own. --StuffOfInterest 12:24, 5 September 2006 (UTC)
Someone who probably works for Vonage deleted my comments so I have to now repost them. The unethical individual who deleted my post is 68.197.142.14. Clearly it's ok to discuss the upside but the truth about some customers like myself who experience problems are deleted. So much for freedom of speech by the unethical.
Discussion is just that, discussion. As a user of the service which is the subject of the article, I have the right to discuss my experience with the service unless the word 'discussion' has recently been redefined. People come to Wikipedia to learn more about things including services. My right to express my experience in discussion is valid and of benefit to other users or people considering the service. The good and the bad opinions have a right to be discussed in the discussion area.
The service is problematic. Only sign up if you feel you can live with the following: 1) spontaneous dropped calls in the middle of conversations. 2) people can hear you speak but you can't hear them respond. 3) when you don't answer your ringing phone, sometimes your phone will just keep ring continuously long after a caller has hung up. 4) non-responsive and incompetent customer service. The last inquiry I sent was never even responded to. On the phone you have to hold for a LONG time. By the way, the adjustments to bandwidth did nothing for my service. Chronic dropped calls are the norm and I have Comcast premier cable internet.

If anyone has the opinion that user experiences are not appropriate in 'discussion' please cite the wikipedia policy that states it. If it's your opinion and not supported by wikipedia, please keep it to yourself until it becomes policy as it's meaningless.

NPOV ad vs info[edit]

poor grammar and free ad by line seems to emanate from this article

Like what? Please provide examples. --Pianohacker (Talk) 23:44, 17 March 2006 (UTC)

Vonage works great for me. I love it! 71.208.211.146 15:47, 21 May 2006 (UTC)

The first section appears to be a vonage ad. it seems a bit too much like vonage corprate speak. We might want a rewrite to make it more informative less ad like. —Preceding unsigned comment added by Lexein (talkcontribs) 06:08, 9 July 2010 (UTC)

Removing NPOV Template[edit]

NPOV Tag appears to have overstayed it's welcome. Originated in Revision as of 22:39, 2 March 2006 and is showing up on sites using wikipedia content like (suggested link in copyedit project): http://www.spelledwrong.com/vonage%20jingle.htm [Spelledwrong.com!!! How embarrasing.] Since the article is at least five times longer than that date. I'm taking it boldly out! FrankB 23:57, 7 April 2006 (UTC)

We agree. We feel our suggestions and your feedback can be cause to remove this soon. —Preceding unsigned comment added by Sandusky sweeper (talkcontribs) 16:19, 12 March 2010 (UTC)

Skype & SIP?[edit]

Quote:SIP support: Vonage uses a Session Initiation Protocol gateway for its software, but it does not extend this feature to Internet dialing (a service available for free in Google Talk and Skype, for example).

Since when did Skype have any support for SIP? 84.9.25.59 10:55, 9 May 2006 (UTC)

Google Talk doesn't yet support SIP, so I removed Skype and Google Talk, instead of linking to paid software that supports SIP. (Arcking)

features?[edit]

this article is all about their crappy service and lousy IPO and their woo-oo-woo-oo-oooh. does anyone know what features vonage has? does it just work like a regular old phone?

   -And why hasn't anyone mentioned their bias against Nerds in their internet ads? Justforasecond 07:07, 7 July 2006 (UTC)
Vonage actually does have some unusual features. Voicemail can notify an e-mail address with the phone # of the caller (and, coincidentally, most cell phones have an e-mail address that can be used to send text messages to them). Voicemail is also accessible online, which allows you to listen to your messages and delete them online. This also opens the possibility of archiving your voice mails on a computer or CD... as well as freeing you from Press-1-to-do-such-and-such Hell. There's also a capability called SimulRing that will make up to (I believe) 5 other phones ring when the Vonage line rings. The first to answer gets the call. It can be tricky, though, because the first voice mail/answering machine to pick up takes the call, and if the Vonage box is not online, none of the phones on the SimulRing list will ring. Overall, though, it's an interesting service with some unusual features that requires a little more thought than a normal phone line to get the most out of. -- Pluggo

V-Phone[edit]

Hi, I was looking for more information on the V-Phone and I was wondering exactly how it works? Thanks! 216.220.15.211 05:13, 26 August 2006 (UTC) Does anyone know anything more about the USB adapter described on the main page? Like links to a site that has it for sale (or even more info about it) possibly? --Pluggo Try: Vonage V-Phone & SoftPhone Forum

Incorrect physics portrayed in Vonage commercial.[edit]

Readers please direct their attention to the colorful van appearing in the Vonage television commercials. The diffraction horn loadspeakers on the roof of the van are mounted incorrectly, with their long axis horizontally. The long axis should be oriented vertically for maximum dispersion in the horizontal plane, as sound waves will diffract more through the narrower apperature. I would have thought that a telecommunications company would take such matters of accoustic engineering more seriously. The Fronde 21:48, 24 December 2006 (UTC)

Yeah, like everybody is an expertise in acoustics, right? Nobody cares except you. --128.97.181.114 05:38, 23 April 2007 (UTC)
Please be Civil when communicating with other editors. --SXT4 16:52, 8 August 2007 (UTC)

Logic? Fact or fict?[edit]

Does logic exist? I'm glad that the bose_headphone article no longer seems to include prices. Good. The iphone page has a pricelist!!!! Someone wants to delete sunrocket & IPhone_(Linksys)!!!!

Oy, what??

I am looking f/ a voip comparison - chart: sunrocket; vonage;... That's what I want.

Self-contradictory-website. Well, at least you're consistently ---- inconsistent. Ughhhh.

I'm pleased to have found public-safety_answering_point; however, needs much.

Thank You. [[ hopiakuta | [[ [[%c2%a1]] [[%c2%bf]] [[ %7e%7e%7e%7e ]] -]] 11:46, 10 January 2007 (UTC)

Vonage Barred from Signing Up New Customers[edit]

Today Vonage was hit with a permanent injunction that prevents them from signing up new subscribers. Here's the story: http://www.lightreading.com/document.asp?doc_id=121318 Jehochman (Talk/Contrib) 19:17, 6 April 2007 (UTC)

  • Thanks - that was a notably punitive judicial flourish, reversed three weeks later. Added. --Lexein (talk) 22:11, 17 May 2010 (UTC)

Vonage Layoffs[edit]

Today, along with the announcement that Michael Snyder had resigned as CEO, Vonage laid off a number of it's employees - I being one of them. It would be nice to see some mention of that in the article, though I think it would be inappropriate for me to add that myself. It was/is a very painful day for those of us who just landed in the unemployment line - real people's live were affected by this. 65.78.120.56 01:57, 13 April 2007 (UTC)Shaun T. Erickson

  • It's newsworthy. Please provide citation: did you get an email or other company announcement? --Lexein 02:35, 13 April 2007 (UTC)

My only notification was in the form of an email, from my boss's boss, inviting me to a mandatory meeting to discuss changes in our area of the company. I was on the road though and unable to attend. When I arrived at work, it didn't take me long to figure out the actual purpose of the meeting I'd missed, which I'd suspected from the moment I received the email, so I went to HR, where they confirmed it for me. Beyond that, confidentiality agreements prevent me from discussing company business. 65.78.120.56 04:50, 13 April 2007 (UTC)Shaun T. Erickson

The main article is inconsistent about the number being laid off. It is mentioned in two places, as 10%(150) and 10%(180). I don't know the actual number, but the article should at least be consistent. 65.78.120.56 04:56, 13 April 2007 (UTC)Shaun T. Erickson

  • fixed -Lexein 05:43, 23 April 2007 (UTC)

New lawsuit....[edit]

Hey, I wasn't sure if this belongs in the article or not, but, apparently, a few weeks ago, SunRocket began a suit on Vonage... (Refs: [1] [2] [3] [4] [5] SQL(Query Me!) 05:19, 13 September 2007 (UTC)

AT&T Lawsuit[edit]

AT&T is suing Vonage for patent infringements as well -heresmyworld

"...national 911 call center,..."[edit]

In the event that a customer dials 911 prior to the 911 verification becoming complete, the call will usually be routed to a national 911 call center where a customer must supply basic information (name, location, nature of the emergency, etc.), after which the call will be transferred to a local public service answering point, like a local Police Department.

This needs much more data, including who is this "national 911 call center", "national nine-one-one call center", "national nine one one call center"!!!! Where?? What??

Please??

This does not answer much {of the question}: public-safety_answering_point.

{verizon voicewing; VeriZon; Verizon_VoiceWing; VeriZon_VoiceWing.}

[[ hopiakuta Please do sign your signature on your message. ~~ Thank You. -]] 23:30, 26 October 2007 (UTC)

A source reference should be included in the article. I just looked at Vonage.com, and followed some links in their help section to find their information. No further details are provided, beyond it being a vonage owned call center. If you have further questions, contact the vonage. I don't think Wikipedia should be an FAQ of all things vonage. --- Barek (talkcontribs) - 17:58, 13 December 2007 (UTC)

usphone usphone.us [edit]

I've just learned of this company; their advertizing is:

  • "Choose Your Own Area Code";
  • "Get A U.S.A. telephone number anywhere in the World. We are USPhone.US".

In "okld frtvl", "okld" is Oakland;

what is "frtvl"?

Thank You,

[[ hopiakuta Please do sign your signature on your message. ~~ Thank You. -]] 03:05, 13 December 2007 (UTC)

This article is about Vonage, not "usphone.us". --- Barek (talkcontribs) - 17:58, 13 December 2007 (UTC)

That is one of the several points that I had intended to imply, that there is no article.

This page provides the same empty info. that we've already seen:

< http://vonage.com/help.php?article=966&category=29&nav= >:

"Vonage will send your call to a national emergency calling center and a trained agent will get you help."

Thank You for confirming that info. about this agency is even more of a secret than Iraq's weapons; that is my translation of your comment.

[[ hopiakuta Please do sign your signature on your message. ~~ Thank You. -]] 02:00, 15 December 2007 (UTC)

I don't understand why there not being a usphone article would be relative to the vonage article in any way. To me, your bringing it up on the vonage talk page serves no purpose.
As to Vonage's call center, I honestly have no idea why they would publish more info about it - most people don't care, so long as it exists and works. Few companies bother to say where their call centers are located. A quick scan of a few cell phone companies and cable companies show that none of them tell you where their call centers are located either. Seems you're making a big deal about nothing.
If you trully want to know, ask them. --- Barek (talkcontribs) - 03:55, 15 December 2007 (UTC)

Their commercials...[edit]

Shouldn't this article mention their recent major media invasion of their commercials? Smuckers It has to be good 23:27, 24 July 2008 (UTC)

Hello from Vonage team[edit]

Hi all. My name’s Michael Zema with the Vonage team, and I wanted to introduce myself to start helping with edits to the page. I’ll be going through all the open lines of discussion with any official info we have available, as well as suggesting other content or links that might be helpful. Don’t worry – no corporate advertising here, just eager to get the Vonage entry, as well as some other related ones, fully up to date. Mzema24 (talk) 20:25, 22 February 2010 (UTC) Mzema24

Hi all, my name is Alex and I also work with Vonage. I’ll be updating content in Michael’s place, and look forward to your feedback. —Preceding unsigned comment added by Sandusky sweeper (talkcontribs) 16:18, 12 March 2010 (UTC)

Please note that Wikipedia is not a place to discuss your business or services with the public. Discussion pages are only meant to discuss article content. Please refer to WP:CONFLICT and WP:TALKPAGE for more information. -- ErnestVoice (User) (Talk) 14:43, 13 March 2010 (UTC)
  • Hear, hear. --Lexein (talk) 22:30, 13 March 2010 (UTC)

Vonage folk[edit]

  • Thanks for coming out into the open, although it was not necessary. If your edits conform to Wikipedia policy to the spirit and letter, refrain from edit wars, discuss here and seek consensus, and accurately annotate your changes before saving, your edits will be quite welcome.
  • There were some big edits undertaken (too many at once, really). After this bunch, I promise not to do it again.
  • The article wants quality, starting with sensible organization, like CORPORATE HISTORY and SERVICE major sections. So I did that. I reluctantly, with nose pinched, moved the MIN-X "history" up the article. If you really want to help,
  • FIX the MIN-X HISTORY with concise, encyclopedic writing, and high quality, verifiable secondary and tertiary sources. This section is almost entirely responsible for this article's categorization as "promotional". It is also based almost entirely on this single source: http://telephonyonline.com/switching/print/telecom_fantastic_vonage/ . Single sourcing is a bad idea, especially if it contains no usable citable sources.
  • Please find verifiable secondary sources for the Vonage PR citations. An article which discusses the essence of the announcement, and contextualizes it or analyzes it, is better than a straight PR link.
  • The title of the article is "Vonage". We get it. Try to use other vocabulary words for "Vonage".
  • The article was disorganized due to flurries of news items not integrated, and the article was way behind on business news.
  • So I've updated the IPO section in a neutral-point-of-view way.
  • Isolated personnel changes read like lists of trivia. There were business reasons for the CEO changes - I've attempted to contextualize some of them.
  • I've restored deleted citations(please don't just delete citations - repair them, improve them, comment them out{{deadlink}} them or move them to TALK for discussion/fixup). Citations are the hardest part of Wikipedia editing.

--Lexein (talk) 22:30, 13 March 2010 (UTC)

  • Thanks Lexein for the welcome and comments. We're gathering content for the requests you made, as well as other content we think will help. Definitely have taken note the need for secondary sources, and lots of them--Sandusky sweeper (talk) 17:02, 18 March 2010 (UTC)
  • Ok - 4 months later - time to contribute! I just corrected my "comment them out" comment above. --Lexein (talk) 06:13, 9 July 2010 (UTC)

History resources[edit]

For future use, the following are sources for the Min-X history section to verify & correct the existing text:

--Lexein (talk) 22:08, 20 May 2010 (UTC)

--Lexein (talk) 01:27, 18 June 2010 (UTC)

Vonage Wikipedia Page Edits Reverted[edit]

Hello Lexein, I must admit I'm not as familiar with Wikipedia edits as others but saw that you reverted product changes that I had entered for the Vonage page. All of the content entered is publicly available information on Vonage offerings, which the page currently has none of. Can you please explain why you removed the updates? --—Preceding unsigned comment added by 72.4.99.30 (talkcontribs) 16:26, 4 October 2010

First, thanks for adding material, and thanks for checking in to discuss. Please note I wanted you to add sources, and add the content right back into the article. The sources can include Vonage's website, such as press releases, but we really prefer newspaper, magazine, book, or notable technical articles about the product. Heck, even Cranky Geeks, or Leo LaPorte discussing it would be fine, since those folks are all notable journalists. The additions I reverted out cited no sources. See WP:Citing sources Even a URL to a relevant 3rd party, reliable source would help. We can coach you through making it nicely formatted as an inline citation.
If you're unsure about the content you want to add, put it here on the Talk:Vonage page instead of the main page, and we'll discuss it, and mold it into shape. --Lexein (talk) 21:36, 4 October 2010 (UTC)

Thanks Lexein - I've copied what I'm hoping to add to the page below, hoping you can help me incorporate the references properly. I've got quite a few more edits for the page, so once I've got the formatting down I will continue to make updates. Let me know feedback:

Product Offerings

Vonage Mobile application for Facebook: On August 4, 2010, Vonage introduced the Vonage Mobile application for Facebook. This service allows users to make free mobile calls to all of their Facebook friends who have the app, anywhere in the world, directly from their friends list., with a single touch. The downloadable application is free download and to use. The new service enhances the ability to connect with Facebook friends through the addition of voice calling. It is available for iPhone, iPod touch and Android devices. In addition, the service works over Wi-Fi and 3G /4G networks in most countries. The app works with a user's existing community of Facebook friends. http://pr.vonage.com/releasedetail.cfm?ReleaseID=496277 http://gadgetwise.blogs.nytimes.com/2010/08/05/vonage-app-calls-facebook-friends-free/

Vonage World Mobile: On December 22, 2009, Vonage announced an enhancement to the Vonage Mobile application to include the Vonage World calling plan. Vonage World Mobile provides customers with unlimited mobile international calls to over 60 countries for one flat monthly rate when calling from their mobile device. Users of the iPhone, BlackBerry and iPod touch can subscribe to Vonage World Mobile and get access to unlimited international calling to more than 60 countries across the world. The service works on cellular or Wi-Fi using the customer's existing contacts and cellular phone number. Subscribers also get free unlimited domestic calling over Wi-Fi on their iPhone and iPod touch. Current Vonage World residential customers receive a per month discount on their home service when they buy Vonage World Mobile. http://pr.vonage.com/releasedetail.cfm?ReleaseID=432055 http://www.forbes.com/forbes/2010/0118/technology-internet-phone-cellular-vonage-second-calling.html

Vonage Mobile: On October 5, 2009, Vonage launched Vonage Mobile, its first mobile calling application for smartphones. Vonage Mobile is a free downloadable application that provides seamless, low-cost international calling while on Wi-Fi or cellular networks. Once downloaded, the service can save customers more than 50% on calls to dozens of countries versus the rates charged by wireless carriers while providing an alternative to calling cards. Vonage Mobile is available for download on the iPhone, BlackBerry, Android, T-Mobile, and iPod touch at www.vonage.com and the iTunes App Store. http://pr.vonage.com/releasedetail.cfm?ReleaseID=413492 http://bits.blogs.nytimes.com/2009/10/05/vonage-releases-calling-apps-for-iphone-and-blackberry/

Vonage World: On August 20, 2009, Vonage introduced two new services that improved the value of its core offering. "Vonage World," which provides unlimited calling around the world to more than 60 countries, including India, Mexico and China for the current flat monthly rate of $25.99. Vonage World includes unlimited calling to countries representing approximately 65% of the world's population (4.5 billion people). http://pr.vonage.com/releasedetail.cfm?ReleaseID=404173 http://www.forbes.com/forbes/2010/0118/technology-internet-phone-cellular-vonage-second-calling.html

Edited per WP:PROMO[edit]

  1. If you work for or with Vonage, thank you for honoring WP:Conflict of interest by posting this in article Talk first. It's well worth it in the long run. Note that not all material suggested here will make it in right away, and may require work similar to the following.
  2. In order to avoid WP:PROMO and WP:CATALOG concerns, I've edited this pretty heavily to remove marketing-speak (for neutral tone), to remove redundancy and pricing information, to convert to prose (from a list), and to sort by date. Notice the elements which have been quoted- this is so that Wikipedia isn't making the claims, the sources are. See candidate paragraph below.
  3. Please note that exhaustive lists of products are never permitted, and even short lists aren't allowed if there has been no coverage by reliable sources. These four additions, as a prose paragraph, may be allowed to survive for two reasons: they are evidence of a company changing its product strategy, and extending itself into markets previously unaddressed, and they are covered in publications (though they are blogs, newspaper blogs are among the very very few blogs ever permitted.)
  4. To do: Consider adding a small amount of prose describing the monetary significance, market share changes, costs to investors, stock price changes, etc. to Vonage of these products. How are they relevant to the company? Also, please continue to seek non-blog WP:Reliable sources such as newspaper, magazine, scholarly articles, independent industry reports, and book sources wherever possible: these are better than press releases and newspaper blogs. --Lexein (talk) 22:20, 7 October 2010 (UTC)

(moved comment down)

===Services=== (candidate paragraph rev 2)

In 2009, Vonage introduced the Vonage World calling plan, with "unlimited international calling to more than 60 countries" for a flat monthly rate.[1][2] Vonage began offering smartphone applications in October 2009. The Vonage Mobile app provided international calling via Wi-Fi and cellular networks, promoted as offering "50% savings" over competitive rates. The free app works on iPhone, iPod Touch, BlackBerry, and Android devices.[3][4] A month later, the Vonage World Mobile plan was introduced, with Vonage World unlimited calling features for a fixed monthly charge, and included a discount to home service users.[1][5] Introduced in August 2010, the free Vonage Mobile application for Facebook provides "free one-touch mobile-to-mobile calls to Facebook friends who also have the application" for iPhone, iPod touch and Android devices, operating over Wi-Fi (free) and 3G/4G networks (uses data minutes).[6][7]

References[edit]

  1. ^ a b Woyke, Elizabeth (December 31, 2009). Vonage's Second Calling. Forbes.com
  2. ^ Vonage Announces Unlimited Flat Rate Calling Around the World. Press release. Vonage.com, August 20, 2009.
  3. ^ Wortham, Jenna (October 5, 2009). Vonage releases calling apps for iPhone and Blackberry. Bits, NYTimes.com.
  4. ^ Vonage Goes Mobile: First of New Calling Applications Now Available. Press release. Vonage.com
  5. ^ Vonage World Mobile Brings Holiday Cheer. Press release. Vonage.com, December 22, 2009.
  6. ^ Furchgott, Roy (August 5, 2010). Vonage App calls Facebook Friends Free. Gadgetwise, NYTimes.com.
  7. ^ Vonage Gives Facebook Users a Voice. Press release. Vonage.com, August 4, 2010.

I'm leaving the above here in Talk for further comment for a few days, then I'll move it to the article. --Lexein (talk) 22:20, 7 October 2010 (UTC)

I have no problem with this section. I wish there could be references other than PR's though. -- ErnestVoice (User) (Talk) 11:40, 8 October 2010 (UTC)
Quoted a bit further, for tone. --Lexein (talk) 23:10, 12 October 2010 (UTC)

Thanks very much for all the feedback - I do work with Vonage and we're certainly appreciative for all the feedback. We'll ensure that future edits go through the discussion page first and are as neutral as possible. We'll also seek to use other sources where possible. --— Preceding unsigned comment added by 72.4.99.30 (talkcontribs) 21:58, 12 October 2010

No problem. (Remember to sign your comments with --~~~~). Any comments on the candidate version above? If you have suggestions or sources (books, magazines) about the poorly sourced and still sorta hype-y Min-X section, those would be greatly appreciated. --Lexein (talk) 23:10, 12 October 2010 (UTC)

Some minor edits are included in line below. I'll also be working on some additional edits, the min-x section is on that list - thanks!

(Copyedited into candidate - Lexein) In 2009, Vonage introduced the “Vonage World” calling plan, with "unlimited international calling to more than 60 countries" for a flat monthly rate.[1][2] Vonage began offering smartphone applications in October 2009. The "Vonage Mobile" app provided international calling via Wi-Fi and cellular networks, promoted as offering "50% savings" over competitive rates. The free app works on iPhone, iPod Touch, BlackBerry, and Android devices.[3][4] A month later, the "Vonage World Mobile" plan was introduced, with "Vonage World" unlimited calling features for a fixed monthly charge, and included a discount to home service users.[2][5] Introduced in August 2010, the "Vonage Mobile application for Facebook" provides "free one-touch mobile-to-mobile calls to Facebook friends who also have the application" for iPhone, iPod touch and Android devices, operating over Wi-Fi and 3G/4G networks.[6][7] -- Lorina —Preceding unsigned comment added by 72.4.99.30 (talk) 21:07, 13 October 2010 (UTC)

  • Thanks - after some trimming (see the hidden comments), I copied your changes into the candidate.
  • The automatic signature thing is four tildes "~~~~ to the left of the "1" key.
  • In future please feel free to edit in place -this will preserve formatting codes, wikilinks and citations (we'll let it go this time - hee ). The History Diffs will show changes more easily than just staring at two paragraphs.
  • Question: Will VMafF work on iPads over wifi? Is that sourced anywhere?
--Lexein (talk) 02:47, 15 October 2010 (UTC)

Vonage Mobile for Facebook is supported on the iPad. http://www.vonagemobile.com/ Thanks for being flexible on the editing process here, I'll admit this is all a bit foreign to me, so I appreciate the help. Once these edits are live - I'll begin work on the other out of date sections.72.4.99.30 (talk) 18:39, 18 October 2010 (UTC)Lorina

Limitation to "unlimited" plans?[edit]

Moved here for discussion and more info:

"However, the 'unlimited' plan essentially means 3,000 minutes of usage a month as several customers have received emails and phone calls from Vonage regarding 'abnormal usage' over the 3,000 minute limit." -- 04:44 7 November 2010 User:Archerian (talk | contribs)

Hey Vonage folk - is there a documented limit to the "Unlimited" plans? Neither of these state the hard limit -

This article says "5,000 minutes":

--Lexein (talk) 18:55, 7 November 2010 (UTC)

Vonage Canada has definitions of the limitations:

"Vonage World Canada plan is subject at all times to a limit of 3000 minutes in aggregate during each monthly billing cycle for outgoing inclusive local and long distance calls anywhere in Canada, the US and Puerto Rico and for calls to international countries specified in the Vonage World Canada plan. Vonage to Vonage calls are excluded from this policy." --Vonage Canada FUP

It is fairly typical for companies to offer "unlimited" residential packages with some restrictions on their limitations. If they did not, then people would surly abuse the system by running businesses or call-centers from their homes. -- ErnestVoice (User) (Talk) 00:11, 8 November 2010 (UTC)

Emergency Services[edit]

"A problem with any VoIP provider is that, since the physical location of a caller may not correspond to his or her listed phone number, traditional emergency telephone number service, such as 9-1-1 and e911 in North America, are not available."

Including e911 here is MISLEADING. Many VoIP providers have e911, including Vonage. The article it references says nothing about it being not available in NA.
In fact:
"All interconnected VoIP providers must automatically provide 911 service to all their customers as a standard, mandatory feature without customers having to specifically request this service. VoIP providers may not allow their customers to “opt-out” of 911 service."

--24.43.244.242 (talk) 15:30, 6 October 2011 (UTC)

  • I'm not reverting, but do we have an updated reliable source to back it up? Otherwise we might have to stick with the older, cited text. --Lexein (talk) 21:41, 8 October 2011 (UTC)
Hey, I was quoting the same reference as used in the article. Does it need a new citation from elsewhere? I was convinced whoever wrote that portion was either purposely manipulating information or had misread the FCC's site.
( http://www.fcc.gov/guides/voip-and-911-service )
--24.43.244.242 (talk) 22:53, 12 October 2011 (UTC)

Someone making Pro-Vonage edits?[edit]

Hi, I'm just a concerned user and I'm not very familiar with how I'm supposed to do this. Someone on Reddit just posted this http://www.reddit.com/r/wikipedia/comments/115vum/did_vonage_try_to_sterilize_its_wikipedia_article/ Again, I'm sorry if this is wrong or not in the right format and I hope it's just a big mistake, but I just wanted to inform you guys about this possible problem. — Preceding unsigned comment added by 71.232.115.32 (talkcontribs) 01:29, 9 October 2012

Thanks, Reddit. I did not see the encroachment. The suspect edits are being vetted and reverted now by several of us. The history section has had long standing problems, and, here in Talk, I directly invited Vonage to discuss sourcing for it, because it's rather unsourced. Big chunks were sourced from a telecom industry PR newsletter, but that was recently deleted for the most part.  :A while back, some Vonage employees discussed product additions here, and it worked out great, after some trimming and discussion. But then they disappeared. Now this, since January. Oh well. --Lexein (talk) 03:07, 9 October 2012 (UTC)

2012 POV, content deletion, COI[edit]

The following editors, while adding some cited content, have

  • removed pertinent cited content,
  • deleted or misused sources,
  • added promo language, and without independent reliable sources,
  • didn't provide sources for Min-X and Vonage historical claims
  • didn't discuss changes, as explicitly invited to do by me, above, or per WP:COI
  • didn't disclose conflict of interest on their user pages, per WP:COI.
  1. User:VonageAdmin Only edits Vonage. 6 January 2012 diff (now blocked for name problem).
  2. User:CherelleFP Only edits Vonage. 12 January 2012 diff
  3. User:Worob Only edited Vonage. 6 January 2012 diff Thankfully deleted the horrible unsourced history section, but deleted cited content, and added promo in lede. Oh well, can't have everything.
  4. User:Jolorino Only edits Vonage. [8 February 2012 diff]. Added product (ok), linkspam.

Fixed some, more to do, later. --Lexein (talk) 06:06, 9 October 2012 (UTC)

I would think it would be easier to just revert all the way back to before their edits and then add in any information they had added that was properly cited. Then you don't have to deal with all the other POV language and improper information removal stuff. SilverserenC 00:08, 10 October 2012 (UTC)
You're not wrong. --Lexein (talk) 02:34, 10 October 2012 (UTC)

Stock[edit]

A Vonage editor added the June 15 2010 "Biggest Percentage Gainers" item. I initially misread 0.45% as the gain, from the June 15 2010 source's live ticker which read 0.45% yesterday, and something else today. My bad. The historical data indeed shows a 17.06% rise that day, and Vonage at the top of the gainers board. Not bad. Of +0.36, to $2.46. My question is this. Was there a press release? A party? Anything in any other news celebrating, or noting a celebration? Is that the best single-day rise throughout the entire history of Vonage's recovery? Given that the stock is still in the $2-$3 range, does that point count as a "rescue" point, or "start of something big" point? Help me out, here. --Lexein (talk) 04:04, 10 October 2012 (UTC)

Edits and updates[edit]

My name is Jen, and I will be proposing some edits and updates to the article. I work for Vonage, and I can see above that there have been some issues with conflict of interest edits in the past. I want to assure other editors that I intend to comply fully with Wikipedia policies, and look forward to any feedback. For my first edit, as you can see I added it directly to the article. I believe this is an uncontroversial edit. I also added the same information to the articles about some of the companies we have acquired. I will also use the talk page to propose more substantial edits that might need discussion or feedback. -JHolzapfel (talk) 19:59, 29 January 2016 (UTC)

I am encouraged to see some improvements to the article following the recent nomination for deletion. I have just made a few changes myself, removing some extraneous detail and some press releases (which I understand are not the best sources, since they are not independent). Any feedback welcome.
Also, I will be leaving Vonage shortly. My colleague Santina will be carrying forward my efforts here. She also understands the importance of maintaining neutrality and high quality sourcing. Our efforts will not overlap, but I wanted to be clear about the transition. -JHolzapfel (talk) 22:35, 3 May 2016 (UTC)

Editing Vonage page[edit]

My name is Santina and I work for Vonage and I will be making edits to the Vonage article to improve it. I welcome feedback from other Wikipedia editors as I move forward. I understand I am in a conflict of interest situation and want to make neutral and helpful edits to make Vonage a better article. SStankevich (talk) 17:45, 6 May 2016 (UTC)

Questions about recent reversions by Feedback[edit]

Hello, I see where User:Feedback reverted edits that have been done by several different people over a period of time with no discussion on the talk page. It’s my understanding the talk page is where the merits of reverts and other similar edits can be discussed before they are made. I would also like to understand the importance of keeping a piece of information from 2006, such as “dismissal of all stockholder claims against Vonage and its individual directors and officers who were named as defendants,” as opposed to a shorter summary of the action. It’s my understanding that “the company” by definition includes its directors and officers in legal actions of this kind. Thanks in advance for a reply! SStankevich (talk) 17:13, 10 May 2016 (UTC)

I [partially] reverted only one edit and believe me, we discussed it in-depth. The line you're complaining about is a direct quote utilized by different sources and you'll even find it on Vonage's 10K. A legal action against a company does not by definition include suing the company's directors as co-defendants which is why the sources felt the need to make the specification. As for the information being from 2006, notable information doesn't have an expiration date on Wikipedia. Regardless, 2006 was the date of the court filing; the settlement was finalized and approved in 2011. Feedback 05:27, 11 May 2016 (UTC)
Thank you for your response. I see I was wrong about the number of people making the edits, and I now also understand why you reverted them. I am very new to editing Wikipedia. I am editing this article as an employee of Vonage, so I understand I am in a COI. I would appreciate your guidance as I seek to address the issues raised in the banner at the top of the page. My objective is to improve the article and get the banner removed. Any suggestions for moving forward expeditiously are quite welcome! SStankevich (talk) 21:16, 11 May 2016 (UTC)

Requesting feedback on recent edits[edit]

I did some work to the Vonage page today and would like to get feedback from other editors. I improved the 2009 Customer Service Settlement section by removing a dead link and adding two citations to support the information. I also removed the subsection Service Cancellation in the Services section because that information was already contained in the 2009 Customer Service Settlement section.

Next, I would like to see the Services section improved but would appreciate help from other editors because of my conflict of interest situation.

I would also like to thank the following editors for continuing to improve the Vonage page: user:Frietjes, user:N2e and user:Chrisw80 SStankevich (talk) 19:46, 13 May 2016 (UTC)

SStankevich, saw your note about requesting help with edits, and about you being new to Wikipedia, and in a WP:COI situation due to being an employee of Vonage. I'll comment on the last, which may help you with the second item.
If you are an employee of Vonage, then you really would best not edit the page at all; i.e., on the article page, or what we in Wikipedia call the Vonage article in the article mainspace. However, as per WP:COI, best that you simply and clearly identify on the Talk page any particular material that you believe is erroneous, and you have reliable secondary sources to back that up. Ditto for anything you believe is well sourced by reliable secondary sources, and you believe might warrant being in the Vonage article. Then, you just leave it up to the great emergent process that is Wikipedia to see what other, non-involved, editors might do on the article page. N2e (talk) 13:46, 16 May 2016 (UTC)
Thank you for the response, and for reviewing my efforts. The article has had a tag requesting cleanup since 2008 (8 years); I would like to see the article improved according to Wikipedia standards, regardless of whether it's me or other Wikipedians making the changes. I recognize that some of the problems with the article may have been introduced by my past colleagues over the years, who may not have understood Wikipedia very well; so I have been seeking to understand the standards better. I have several thoughts about what should change, supported by sources; I will suggest them here on the talk page. Any effort to review my suggestions will be greatly appreciated. -SStankevich (talk) 15:49, 17 May 2016 (UTC)
I assume that maintaining the article is part of your employee duties, which means N2e's first suggestion is unrealistic. I suggest you read WP:COI, WP:NPOV and WP:PAID and just try to maintain yourself within the guidelines. I've added a template at the top of the page that informs everyone you'll be editing the article. Your earlier edits were good, so I'm sure you'll do just fine. Feedback 18:41, 17 May 2016 (UTC)

History section revisions[edit]

Based on the feedback from other editors, I wanted to note that I've been making some revisions to the introduction and history section of the article. I would appreciate anyone that is able to review. Thank you. — Preceding unsigned comment added by SStankevich (talkcontribs) 18:00, 24 May 2016 (UTC)

I've reverted for now. Please do not use mirrors as sources. I'm not clear on why you're removing formatting, templates and sourced material. Kuru (talk) 22:01, 24 May 2016 (UTC)

Responding to reverted edits[edit]

To User talk:Kuru, User talk:Feedback and other interested editors: Thank you for your input. Please let me address the issues raised. Citations: I have found what I believe are more credible sources for my edits. I did not realize Everything Explained was considered to be mirror content. I appreciate your pointing that out. Is there any instance in which that kind of citation can be used? Can you please review the citations I have included in the update below and let me know if these work? Revisions: The revisions I made were to address the cleanup requested in the banner on the page. I believe they make the article more in line with “ideal” Wikipedia articles, although I know that is a subjective matter. I would appreciate any input on the actual content itself, now that it has what I believe is better sourcing. I don't believe I've removed any sourcing but have moved it to what I believe is a better place. Templates: I didn’t realize I had removed a template anywhere. Please advise.

I want to be able to improve this article; I have stated my COI clearly and appreciate the help so far. I will continue to reach out to the wider community as I proceed.

Here is the content that was reverted. I edited it a bit and also have a question about whether it would be appropriate to change telecommunications services to cloud communication services, since that more accurately describes what Vonage offers:


Introduction section:


Vonage /ˈvɑːnɪdʒ/ is a publicly held Internet telephony service provider, providing business and residential telecommunication services (cloud communication services??) based on voice over Internet Protocol (VoIP). The company was founded in 2001 and is headquartered in Holmdel Township, New Jersey. As of 2014, Vonage reported approximately 2.5 million subscriber lines, in conjunction with mobile application services. Through a series of recent acquisitions, Vonage, previously a consumer-focused service provider, expanded its presence in the business marketplace.

History


The company was originally called Min-X.com and was based in Melville, New York. Jeffrey Citron, former CEO and majority shareholder at DatekOnline, was the first major investor in the early development stages. In October 2000, Citron invested $1 million as seed capital.


The name was changed to Vonage In December 2000, and in January 2001, Vonage incorporated and moved to Edison, New Jersey.


The company first offered subscription service in the United States, then Canada in 2004 and the United Kingdom in 2005. Vonage went public on May 24, 2006.

In 2005, it relocated its headquarters to the current location of Holmdel.SStankevich (talk)

Improving Introduction and History sections[edit]

I've worked to respond to critiques of my previous edits and have posted proposed revisions. I have not received any feedback so have re-posted these sections with new citations and some revisions of the text. Again, any feedback is greatly appreciated. SStankevich (talk) —Preceding undated comment added 18:26, 2 June 2016 (UTC)

Improvements to History section[edit]

I made some edits today to the History section and will be working on improving its chronology to make it easier for the reader. As always, I appreciate feedback and will continue to be mindful of my COI status. SStankevich (talk) —Preceding undated comment added 18:43, 7 June 2016 (UTC)

Requesting more input from editors[edit]

Hello user:Frietjes, user:N2e and user:Chrisw80 and User:Feedback. Please take a look at my recent edits. I am attempting to improve the organization and content of the article so that eventually the “cleanup” tag can be removed. I would really appreciate your guidance at this point. Thanks!SStankevich (talk) 19:07, 15 June 2016 (UTC)

Requesting feedback on recent edits[edit]

I work for Vonage. The article had some issues and redundancies, which I have tried to address in a recent edit. I have been trying to discuss them on the article’s talk page, but further perspectives would be helpful. The cleanup banner has been on the page for some time and I am working to improve the article and remove the banner. I would appreciate if an editor or two would review my work.SStankevich (talk) 17:14, 1 July 2016 (UTC)

Removing cleanup banner[edit]

Hello user:Frietjes, user:N2e and user:Chrisw80, User:Feedback and any other editors who might be able to help me. I would like to see the "cleanup" banner that has been on this article since 2008 removed. Do other editors think that the changes in the last 8 years have brought it to a point where that's reasonable, or are there still significant changes that need to be made? In recent months, I (and, prior to my involvement, my colleague JHolzapfel) have worked to improve the article, and have sought out feedback from uninvolved Wikipedians. We added more than a dozen new independent sources, removed a lot of extraneous and uncited detail, and reorganized things a bit. We have done our best not to introduce marketing language or spin.

There is of course still room for improvement in the article, but is it good enough to remove the "cleanup" tag? One specific question -- the final four sections could be removed or edited down. Three of them refer only to self-published pages,and the final one goes into a lot of detail about faxing, which might not be a great fit for a general encyclopedia article. I don't have a strong opinion about whether they should stay or go -- but if removing them makes it more appropriate to remove the tag, maybe we should take them out. Thanks!SStankevich (talk) 20:38, 11 August 2016 (UTC)

Hi SStankevick. I pretty much said what I had to say when I wrote on this Talk page above, on 16 May 2016. Anytime editors with WP:COI work directly on an article, the challenges become somewhat marked and I usually don't get too involved with an article.
I see that other editor(s) might view this differently. I have no problem with that. But will leave the review of all/any changes made directly to the article up to them, as well as further discussion on this Talk page. Cheers. N2e (talk) 21:49, 11 August 2016 (UTC)

Requesting more input from editors on proposed edits[edit]

Hello user:Kbrose and other interested editors: I have rewritten the first two parts of the ==Services== section of this article, with what I believe to be more objective language and a couple new sources. It is included below. Please let me know if this is acceptable. What is up there now is factually flawed; includes information for which third-party sources do not, as far as I can tell, exist; includes information that belongs on the Vonage website, not in this article; and seems not very well written in general.

Here is my proposed revision:

1.

Added to article

Services[edit]

Vonage offers cloud communications and calling plans for residential customers and businesses, including small and medium-sized businesses, mid-market companies, and enterprises.

Business Services[edit]

Vonage offers two unified communications platforms for businesses that integrate communications services, such as video conferencing, voicemail transcription, and desktop sharing, using voice as a platform. Cloud communications services allow business customers to connect with various business applications and customer relationship management (CRM) tools through a middleware technology.[1][2]For business customers that rely on high quantities of voice, video and data communications in their day-to-day operations, Vonage provides Quality of Service over its own private Multiprotocol Label Switching (MPLS) network and via a Software Defined Area Network (SD-WAN) product.[3][4][5][6]

Residential Services[edit]

Residential services provide home phone plans using VoIP (voice over internet protocol) over a broadband internet connection, such as cable internet service or DSL. Features for Vonage home phone residential service includes voicemail transcription; 411 calling; caller ID; call waiting; do not disturb; and a network availability feature which forwards all calls to a mobile phone if Internet connectivity is lost.[7][8][9][10] Many of Vonage’s residential products offer international calling plans.[11]

References

  1. ^ "Vonage:Helping Businesses Grow by Improving Phone Systems". CIO Review. 2016. 
  2. ^ Harris, Daniel. "Is Vonage right for your small business?". Software Advice. 
  3. ^ Kerravala, Zeus (July 26, 2016). "Vonage's cloudy strategy is now clear". Network World. 
  4. ^ Schultz, Beth (June 28, 2016). "CPaaS Oligarchy in the Making?". No Jitter. 
  5. ^ Narcisi, Gina (January 4, 2016). "Wheeling And Dealing: Top 6 Telecom Moves Impacting The Channel In December". CRN. 
  6. ^ Furrier, John (March 7, 2016). "Vonage's big push at Enterprise Connect 2016". SiliconANGLE. 
  7. ^ "Vonage Standard Calling Features for VoIP Phone Service Plans". Vonage.com
  8. ^ Woyke, Elizabeth (December 31, 2009). "Vonage's Second Calling". Forbes. 
  9. ^ Wortham, Jenna (October 5, 2009). "Vonage releases calling apps for iPhone and Blackberry". Bits, NYTimes.com. 
  10. ^ Furchgott, Roy (August 5, 2010). "Vonage App calls Facebook Friends Free". Gadgetwise, NYTimes.com. 
  11. ^ Nay, Josh Robert (October 2, 2014). "Vonage's Second Calling". TruTower. 

I would greatly appreciate any help with this section and with improving the article so that the 2008 banner can be removed.SStankevich (talk) 21:55, 18 August 2016 (UTC)