Talk:Xbox 360 technical problems

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"Do it yourself" fixes[edit]

I was just curious if there should be anything about the home fixes for the RRoD? I don't mean a step-by-step process (to avoid breaking the rule), but perhaps some mention of their existence, or successes of the procedures out there. I'm not overly educated on the subject (I know there is a "towel trick", among others), but I was sort of surprised that they weren't mentioned at all. I know they aren't officially condoned procedures but for completeness' sake, does anyone else think they should be mentioned? —Preceding unsigned comment added by (talk) 22:38, 21 March 2011 (UTC)

No, wikipedia policies explicitly forbids it (both how-to's and publishing links to commercial sites, which by the way are often blacklisted here). Also the "towel procedure" simply overheats your xbox, and probably will do more damage to your system than there already is, and will also void the warranty. Other published "quick fixes" are IMHO also explicitly dodgy, there is no reliable and simple fix for an xbox that has internal broken solder joints. A professional repair shop needs equipment costing thousands of dollars, and specialist to re-solder the kinds of chips inside an xbox, and even if they do it the result is not guaranteed. Web sites promising a "quick fix" are like "get rich quick schemes", cashing in on the desperate. If the "fix" works at all its probably only temporarily, as they normally do not really repair the unit. Just my opinion. Mahjongg (talk) 23:27, 21 March 2011 (UTC)

A or An ERROR[edit]

In the picture at the top, in the AV cable error, shouldn't it display "a HDMI" instead of "an HDMI". H is not a vowel `Anish9807 (talk) 15:38, 1 January 2011 (UTC)

No. "An" precedes any word that begins with a vowel sound, not any word that begins with a vowel. Varus2319 (talk) 23:19, 26 February 2011 (UTC)

"Open Tray" error[edit]

I don't see any mention of one of the 360's more common problem, the so-called "Open Tray" error in which the console refuses to read even brand new discs. I have some sources and I'd be happy to add them, but I thought I'd ask if this error had already been caught up in wiki-litigation some time during the past before wasting my time.--ABigBlackMan (talk) 14:48, 20 August 2009 (UTC)

Added Red Ring of Death Warning.[edit]

An Xbox can experience different rings and the Xbox can be bricked. On March 20th,2009, a Xbox Live user named "da atombomb" experienced 2 Red Rings, usually to be believed that it was a slight overheating problem. But he later proved that it was indeed a fatal error. [6]

I added that because, I am da atombomb, and I thought I should make it partially clear that just because you do not get the 3 red rings, doesnt mean your Xbox is totally f***ed. Please ask, why shouldnt I not post this. I do have a reference (My Xbox Forums topic).

-da atombomb —Preceding unsigned comment added by (talk) 00:01, 3 April 2009 (UTC)

this two red rings you're talking about is a system warning that your console is over heating. I talked to a xbox support person about it and they told me that if I don't turn it off immediatly after the 2 red rings and it turns to 3 red rings then my warranty is void. I never read this in the manual. It seems very shady business practice for them to void a warranty because you were suppose to know something they didn't tell you. I have a jasper unit if that is helpful. —Preceding unsigned comment added by (talk) 06:35, 13 April 2009 (UTC)

I am a single mum of two boys and I bought an Xbox 360 in 2006 for my little boy as an X-mas present. Last week when I saw the three red rings I was DEVASTATED! Firstly I couldn't afford to fix it, nor could I afford to buy another one. so i bought this manual as a last hope, and I stayed up late after my two little boys had fallen asleep, and VIOLA!!! It's fixed! It absolutely was worth it and here it is<a href=> Xbox Repair Red Rings</a> —Preceding unsigned comment added by (talk) 19:19, 9 August 2010 (UTC)

Is it me or this article is too "Microsoftey"?[edit]

I must say first that i'm not an X-Box player or anything, but it has come to my attention that this article insists far too much on the X-Box guarantee and how opening it will void it. Also, it insists too much about Microsoft being nice and cool when it comes to repairing your X-Box. I usually give people the benefit of the doubt, but we all know Microsoft likes to sugar coat things and likes to deceit people. Could it be that Microsoft people have been messing with this article?

And no, this is not trolling. This is an honest question. Be mature when answering and leave your fanboyism on the side. —Preceding unsigned comment added by Florsie (talkcontribs) 19:38, 9 December 2008 (UTC)

Well, I know that "no original research" clause of wikipedia, but, I will say that Microsoft gets the job done when it comes to repairing consoles. Yes, they've fumbled in the past, as they have many times, but people tend to hold Microsoft accountable for the past rather than the present really. Right now, they're doing a fantastic job. Yeah, they're taking a loss for their console, but they're taking it for the end-user. I will admit that they were slow to respond, but when they did, they did in a very honorable fashion. The reason we guarantee is in here is to provide a reader with a complete background and present of the console. And, if it is here "too many times", then we could simply remove the redundancies. And to be honest, I feel that the people who edit this page are those who may have been plagued by the RROD or want to find reason to bash MS. So.... uhhhh..... yeah? Gyrferret (talk) 19:48, 11 December 2008 (UTC)

Its time to semi protect the article![edit]

The last few months the edits of this article (a hundred or so) have either been vandalism, or reversal of vandalism, with only a few relatively good edits, its time to semi-protect the page. Note that the Xbox 360 article has been semi-protected a few weeks ago because of the same reason, and since then vandalism here has been increasing even more. Mahjongg (talk) 23:46, 11 February 2009 (UTC)

Well finally a protection tag has been placed, But i'm somewhat disheartened to see that the massive removal of content that went on just before placing the tag seems to have gone unnoticed, I repaired it by going back to a version from a month ago, then putting back the protection tag, the article was vandalized so much that this was the simplest way to undo all of it. Mahjongg (talk) 23:45, 1 March 2009 (UTC)


Someone please fix what i just did to the talk pages. i tried to archive it and it got messed up completely!!!!! --Landfish7 (talk) 01:06, 1 March 2009 (UTC)

Fixed. Note that cut and paste archiving is generally preferred over pagemove archiving. See WP:ARCHIVE. –xeno (talk) 01:45, 1 March 2009 (UTC)

You guys move faster than me.[edit]

I was going to request that this page be protected, but when I went to see the name of the article, it was already protected. —Preceding unsigned comment added by Draconiator (talkcontribs) 02:13, 1 March 2009 (UTC)

Fast? The article has been heavily vandalized on a daily basis for months, just recently two third of the article was removed, without anybody even noticing it, by simply replacing content with inflammatory text, so that the inflammatory text will be removed, instead of reverting to the old version. The net result, the removal of whole paragraphs. rinse and repeat. Well, hoipefully that is now over, (for the next week or so). Mahjongg (talk) 23:48, 1 March 2009 (UTC)

Red Ring of Death[edit]

For the X-box 360, Has anyone come up with a cure? Other than replacing the hold system. Since the makers of the x-box know about this problem what are they doing to fix it? —Preceding unsigned comment added by (talk) 03:23, 1 March 2009 (UTC)

Microsoft has been struggling since the beginning to get the failure rate of their hardware to acceptable levels, but most of what they did was keeping their mouth shut over it, and increasing the warranty ti three years (from a mandatory 2 years in Europe) over the most talked about problem, the "red ring of death", other problems that also occur fall outside this arrangement. Mahjongg (talk) 23:52, 1 March 2009 (UTC)
It is an engineering flaw. A smaller semiconductor manufacturing process 65 nm will help reduce the occurrence of it, but wont necessarily eliminate it. --Aizuku (talk) 07:52, 2 June 2009 (UTC)

Do these problems even exsist?[edit]

I mean I've had my Xbox 360 for 3 months already and I haven't experienced ANY of these problems. The only thing I'm having problems with is always getting an invalid code when trying to get a special offer on Netflix. BTW what's up with that anyway? --Coconutfred73 (talk) 05:44, 1 March 2009 (UTC)

Didn't you follow any news? That you don't have a problem is simply coincidental. That you did not notice anything after just three months simply does not statistically mean anything. Mahjongg (talk) 23:41, 1 March 2009 (UTC)

Yes they do. I have literally just sent off a repair request for my xbox which i have had for 2 years. --Uksam88 (talk) 16:59, 16 March 2009 (UTC)

These problems do exist. My Xbox just started displaying the "Open Tray" error late last year, and I got it near the end of 2007. Sometimes it'll flash the "Unreadable Disc" message, too, and I know that the disc isn't the problem. So, yes, the problems are very real. Link 486 (talk) 17:36, 30 March 2009 (UTC)

Okay, for a complete lowdown on the xbox-360 technical problems, read this [1] ( xbox-360-defects-an-inside-history-of-microsofts-video-game-console-woes) after that you know all there is to know about the cause and width of the problems. Mahjongg (talk) 14:23, 15 April 2009 (UTC)

It's strange. I got the red rings like 5 times today but I was able to fix it by just removing and setting on the hardrive. But the red rings do suck. it's a pain I had to fix it. deathlive2 —Preceding unsigned comment added by Deathlive2 (talkcontribs) 22:00, 6 July 2009 (UTC)

RROD problems can have a great many causes, some of them can be easily fixed, others not. It just depends how (un)lucky you are. Mahjongg (talk) 23:27, 6 July 2009 (UTC)
If I am not mistaken there was a lot of factors as to why the 360 failed, and the biggest one can be summed up as NOT taking a lesson from the ATX standard.
ATX have specified a bit regarding placement of hot components, amongst that there is a reason besides space that the CPU socket rests near a corner of the motherboard.
And the issue behind the placement of the socket there is simply because when the board heats up, it will flex down according to its weight, and the fact that the mounting inside the 360 is rather poor and :LACKS braces on the backside the solder joints would flex with the board.
Once the board got cold it would flex back to its old position and the soldering would follow, over time this basically broke the solder joints and that made the console fail.
So lesson for MS... Learn from the ATX standard, having a cool chip is not enough, you have to design the board accordingly as well and never stuff the two hottest components in the CENTRE as MS did. (talk) 22:30, 9 December 2009 (UTC)
Yes, they exist. It is kind of like pc hardware. Um, well you just need to open the case and dust it off every few months. The cause is this, with powerful fans engineers do not consider where the airflow is going. If it hits the side or plate of a pc dust that is kicked up and sucked in literally settle on the circuitry. This creates some type of overheating issue, mostly when used alot. I get the same problem with my pc. Like when a pc starts running slow for some reason. Its because too much dust is in the case, and mb, this problem usually builds up more quickly in large towers. A basic engineering flaw. With the ps3 design this is impossible because the air flow does not travel around the inside of the unit. That's why ps3 gets so hot actually. I am of course talking about ps3 v1 and xb v1. -- (talk) 07:26, 12 November 2011 (UTC)

Dutch lawsuit[edit]

Stichting Krasbox is a foundation who wants to sue Microsoft because of the scratched discs, as stated in the Kassa 2007 investigation on the page. To join them, you have to fill in a form and pay 25 euro (and be Dutch for language reasons). —Preceding unsigned comment added by (talk) 13:00, 17 March 2009 (UTC)

Axe, meet article[edit]

Axed material. The article had become rife with original research, POV language and unsourced drivel. –xeno (talk) 21:01, 7 April 2009 (UTC)

I've removed a large section of the BBC watchdog story as well. With a link provided to the report, I don't really feel that a complete recap, down to the detail of collecting pigeon droppings for video game money, is particularly beneficial or necessary to this article. --Stuthulhu (talk) 15:22, 27 April 2009 (UTC)

Redirection needs to be fixed.[edit] leads to when it needs to go to

- Fewmenleft (talk) 19:33, 6 August 2009 (UTC)

New Error?[edit]

I have one that is weird. The disk goes in, and the Xbox says "to play this game, put in a Xbox 360" (paraphased). I put in back in and it works well, though. —Preceding unsigned comment added by (talk) 07:15, 13 September 2009 (UTC)

This Has Also Happened To Me KingRaven (>$.$)> (talk) 05:19, 15 September 2009 (UTC)
I think that happens when it can't read the disc. Tempshill (talk) 05:10, 16 December 2009 (UTC)

End of the RROD?[edit]

I've seen a lot of people saying that RROD is largely a thing of the past, but I can't find any real information (i.e. non-anecdotal). Anyone have anything here? Disproving this common tale would probably be even more interesting than proving it, honestly (and I say that with a hint of sadness because I just bought a new Elite). aubrey (talk) 16:48, 1 December 2009 (UTC)

See the bottom of the "Response to rate of failure" section of this article. Tempshill (talk) 05:11, 16 December 2009 (UTC)

Claim removed[edit]

As a result, Microsoft now offers free repairs for out-of-warranty consoles, as the red ring of death does not violate the warranty stipulation that user-generated system faults (drops, spills, environmentally-related overheating, etc.) void the warranty.

I just removed the above claim, which was fact-tagged last month and still has no citation to support the claim. Tempshill (talk) 05:09, 16 December 2009 (UTC)

Can I fix this problem?[edit]

When I turn my Xbox 360 on I can play for about 5 min. then it shuts down and the 2 left side lights start flashing. Thanks if anyone can help.√“√” —Preceding unsigned comment added by Simple man 26 (talkcontribs) 01:59, 3 April 2010 (UTC)

If I recall correctly, 2 red lights is an overheating issue. Put your 360 in a place with plenty of open ventilation, get some canned air and clean out all the vents and such. If this still doesn't help, then more drastic measures may need to be taken. If your console is out of warranty, I would recommend taking the cover off and making sure any fans are dust free and give it a good cleaning. If it is still within warranty, don't delay and send it in to be repaired ASAP. - (talk) 20:01, 28 April 2010 (UTC) Deuce
Might I remind you that this talk page is for improving the article, not for anything else, and how-to information is explicitly not allowed in wikipedia articles, so your discussion has no place here, and this thread should be removed in its entirety, including this comment. Mahjongg (talk) 22:29, 28 April 2010 (UTC)

The two left side lights are for overheating, so get it in a ventilated place. Hope this helps!

X360 slim scratches discs too[edit]

Microsoft just doesn't learn: as Sankaku Complex is reporting[2], the "slim" Xbox 360 S will destroy disks if the console is moved while in operation, just as its predecessor. -- Stormwatch (talk) 05:44, 17 June 2010 (UTC)

then why move the console when the disc is moving, that shit'll happen with any PC or DVD player also numbskull

No it wont, there are many laptops that can be moved while playing disks without the disks being scratched. -P!XEL —Preceding unsigned comment added by (talk) 13:06, 8 September 2010 (UTC)
There is no reason why any DVD (or blue-ray) player should scratch disks when moved, a few well placed rubber pads (worth a few cents) in the player is all that is needed to prevent that from happening. Also, moving a game console can happen spontaneous, all that is needed is some vibrations, which can happen if you live near a street with heavy truck, or train, traffic. Or what to think of a place where micro (earthquake) tremors happen often, or maybe your little sister bumps into the TV-cabinet onto which the Xbox is placed. The xbox has disks that rotate at extreme speed (much faster than a DVD player) a fraction of a millimeter from a glass lens, (which isn't protected by bumpers from running into the spinning disk) the lens also moved toward and from the surface of the DVD to try to keep focus, even when the DVD is warped, or incorrectly mounted, there isn't much vibration needed to make that go wrong. Mahjongg (talk) 01:04, 9 September 2010 (UTC)

new Xbox 360 Error codes.svg[edit]

The new Xbox 360 Error codes.svg image seems to be an improvement over the older more convoluted image, however its very disturbing that all the text in the large textbox has disappeared. Someone please add the text back! Also, I feel that the image has always been a bit too large. Perhaps its possible to make it a bit more compact. Mahjongg (talk) 14:21, 1 October 2011 (UTC)

Illustrative diagram of Xbox 360 ring display
A. Hardware failure
B. Powered on - working - one control pad tethered
C. General hardware failure ("Red Ring of Death")
D. AV cable error - all segments flashing
I'm not sure about fixing the image. If you need a more compact image you could use something like this (right) - The image is just an example. (it needs cropping and hasn't got the power symbol in the middle, the segments are wonky too). I haven't got the skill or software to do it properly. If something like that is a solution I could attempt to improve it though someone else would probably do a better job.Imgaril (talk) 00:37, 2 October 2011 (UTC)
I said a bit too large, I did not meant bringing it down to stamp size. Also, the size is not the real issue, the issue is the lage white box above the image that used to contain text, but doesn't anymore.
The maker of the new image (or anyone else) should add the text back to the image. Mahjongg (talk) 23:01, 2 October 2011 (UTC)
It's a .svg image - so can be scaled to any size without losing quality.Imgaril (talk) 23:14, 2 October 2011 (UTC)
I know its a scalable image, its not the size that is the issue, its the missing text !
Also when I was talking about the "size", I meant that the layout of the picture is sub optimal, and therefore takes up more space than is necessary, but that is a side issue, the real issue is that the maker of the new version did a "dissapearing act" on the text in the box header. I like that the picture is less cluttered than the old one, but if the text isn't restored soon I think we should revert the change, also because there is a glaring error in the picture now, as the left two segments should be "lit" in the overheating section. Without those problems fixed I don't feel this version of the picture should stay Mahjongg (talk) 21:23, 3 October 2011 (UTC)

Not a forum[edit]

Please remove irrelevant posts -I removed some above, [3] some of which were getting offensive. For technical help Wikipedia:Reference_desk/Computing might be able to help in some cases.Imgaril (talk) 15:14, 1 October 2011 (UTC)

Fix the quadrants.[edit]

I notice that in File:Xbox 360 Error codes.svg, the two overheating quadrants are not "lit". mechamind90 01:17, 3 October 2011 (UTC)

References - original research in RROD sction[edit]

Removed this diff Removed more diff

The section is WP:OR without reliable sources.

The idea that the heat sink was reduced in size to accommodate the dvd drive seems non-sensical. The statement that "lead free solders melt at a higher temperature" is problematic - we don't have the constitution of the solder, and, the key figure here is the wetting temperature and time - not the melting point. There's some evidence to suggest that one source of the problem was an underspecified heat sink for the GPU - later (repairs) had a heat piped GPU with much larger heat sink - it should be noted that attempting to pin point one single cause may not be realistic - lack of heat dissapation will cause high temperatures - causing strain - on the solder joints - which may then fail - which may be affected by the type of solder - or not.

I also removed the bloommberg link

"Microsoft to Incur Xbox Cost of Up to $1.15 Billion". Retrieved 2007-05-07. 

about the cost being ~1/15 billion in 2007. This could go somewhere - but not the section it was in. I'm not convinced that the german article has been read properly -either - the conclusion that it is said to have supplied is simplisticImgaril (talk) 01:04, 13 October 2011 (UTC)

Fixed Broken Xbox Support Link Citation #43[edit]

Citation #43 was utilizing an old and now defunct URL < >. The correct URL on Xbox Support is < > which replaced the old one. — Preceding unsigned comment added by Irishlaw (talkcontribs) 19:12, 16 July 2012 (UTC)

Not noticed this until now, but its seems strange (to say the least) to replace a link about a disk replacement plan by one about an unrelated error message. In fact the correct page is here: [4]. Mahjongg (talk) 18:45, 18 March 2013 (UTC)

Pardon me, but...[edit]

Do the E models have the same disc scratching problem? - Semerl

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