Talkdesk

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Talkdesk, Inc.
IndustrySoftware as a service
Founded2011
FoundersCristina Fonseca, Tiago Paiva
Headquarters,
USA
Websitewww.talkdesk.com

Talkdesk is a cloud-based contact center and AI software provider. Its headquarters are in San Francisco, with offices in both Lisbon and Porto, Portugal. Talkdesk is a Unicorn, holding a market valuation of over $1 billion.

History[edit]

In 2011, Talkdesk co-founders Cristina Fonseca and Tiago Paiva noticed the paradigm regarding call center software was not only sloppy but outdated. Fonseca and Paiva entered a contest hosted by Twilio and built the first version of Talkdesk using Twilio's API in 10 days.[1] They were selected to present at Twilio's conference[2] and after winning were invited to join 500 Startup's third batch.[3]

Cristina Fonseca and Tiago Paiva founded the company in 2011 and raised $450,000.[4] Talkdesk demonstrated at TechCrunch Disrupt in New York in May, 2012.[5] In August 2014, the company raised $3.15 million led by Storm Ventures.[6]

In 2015, Talkdesk raised $21 million DFJ, Salesforce Ventures and Storm Ventures.[7][8] That year, it was mentioned in some slides and articles.[9][10][11][12]

On October 27, 2015, Talkdesk announced a program to provide technology startups with free licenses.[13]

Technology[edit]

Talkdesk uses WebRTC technology and Twilio telephony.[14] They use Backbone.js for the frontend and Ruby-related technologies (Ruby, Ruby on Rails, Sinatra, Sidekiq, etc.) for the backend.[15] Talkdesk also takes advantage of some NoSQL solutions such as MongoDB, Redis for storage and caching solutions, as well as RabbitMQ for inter-application messaging and leverage internal hypermedia APIs.[16]

References[edit]

  1. ^ DuVander, Adam. "REAL COMPANIES SPRING FROM LATEST TWILIO CONTEST", Programmable Web, 23 August 2011.
  2. ^ Morrill, Danielle. "Announcing Twilio Fund Companies Presenting at TwilioCon", Twilio Blog, 20 September 2011.
  3. ^ "Talkdesk - 500 Startups". www.500.co.
  4. ^ "Talkdesk | crunchbase". www.crunchbase.com. Retrieved 2017-09-11.
  5. ^ Lawler, Ryan. "Talkdesk Puts Your Company Call Center In The Cloud", TechCrunch, New York, 22 May 2012.
  6. ^ Kokalitcheva, Kia. "Talkdesk grabs $3.15M for its 'call center in the browser'", VentureBeat, 16 September 2014.
  7. ^ Lynley, Matthew. "Talkdesk, A Startup That Spins Up Call Centers, Raises $15M", TechCrunch, 9 June 2015.
  8. ^ Clancy, Heather. "Another cloud call-center startup that has people talking", Fortune, 9 June 2015.
  9. ^ Storm Ventures. "Benchmarking Your SaaS Start-Up with Emergence Capital, Storm Ventures, Talkdesk, Guidespark", SlideShare, 2 October 2014.
  10. ^ Klingshirn, Greg. "Benchmarking SaaS Startups: How Am I Really Doing?", SalesLoft, November 2014.
  11. ^ Lemkin, Jason. "Gadi Shamia, COO of Talkdesk: "8 Things I Learned After Joining a Hyper-Growth SaaS Startup"", SaaStr, 15 May 2015.
  12. ^ Roof, Katie. "Talkdesk Call Center Software "Growing Like Crazy"", TechCrunch, 8 December 2015.
  13. ^ http://www.talkdesk.com/talkstart
  14. ^ "Twilio Cloud Communications - APIs for Voice, VoIP, and Text Messaging". www.twilio.com.
  15. ^ "Talkdesk - Crunchbase". Crunchbase.
  16. ^ "Talkdesk". GitHub.

External links[edit]