Talkspace

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Talkspace
Private
Industry Psychotherapy
Founded 2012
Founders Oren Frank
Roni Frank
Headquarters New York City, New York, U.S.
Area served
Worldwide
Key people
Oren Frank (CEO)
Dr. Irvin D. Yalom (Advisor)
Services Online therapy
Unlimited Messaging Therapy
Website www.talkspace.com

Talkspace is an online and mobile therapy company based in New York City. It was founded by Oren and Roni Frank in 2012.[1] Talkspace users have access to licensed therapists through the website or mobile app on iOS and Android.[2][3]

Talkspace is advised by Irvin D. Yalom, Professor Emeritus of Psychiatry at Stanford University,[4] and Dr. Andrew Sekel, Ph.D.[5] Linda Sacco, LCSW, Ph.D, was hired on in 2016 as the Vice President of Behavioral Health. In 2018, Talkspace hired Neil Leibowitz, MD, JD, as its Chief Medical Officer.[6]

History[edit]

Talkspace was founded in 2012 by Oren and Roni Frank.[7] Prior to cofounding Talkspace, Roni Frank worked as a software developer.[8]

The company was conceived after a transformative experience in couples therapy that saved their marriage.[9] The results of psychotherapy were so meaningful for Roni Frank that, wanting to share it with others, she chose to pursue a master’s degree in psychoanalysis and psychotherapy.[10]

Talkspace began as a group therapy platform, but has evolved to a company offering online psychotherapy from licensed therapists.[11] Talkspace introduced Unlimited Messaging Therapy in 2014, providing users unlimited text messaging with a therapist on the Talkspace website or mobile app.[12] Clients and therapists can also send audio and video messages on the platform.[13][14]

In February 2015, the therapy platform was expanded to include couples therapy,[15] and in September 2015 Talkspace launched “Social Media Dependency Therapy,” a 12-week program that addresses mental health issues related to social media use.[16] As of July 2016, users and licensed therapists can use real-time voice and video calls during therapy sessions for its Unlimited Messaging Therapy™ and LiveTalk Online Therapy™ programs.[17] Talkspace's Live Video programs are powered by Agora.io, a provider of HIPAA compliant video services.[18]

Product[edit]

Talkspace provides psychotherapy via smartphone, tablet, or desktop where anyone (over the age of 18)[19] can get help from a licensed therapist without traveling to a brick and mortar office for care.[20] The app is available on iPhone and Android.[21] Based on initial information provided, clients are paired with a psychotherapist by an intake specialist or can select one from several suggested by a matching algorithm.[22] Therapeutic approaches offered by therapists include Cognitive Behavioral Therapy (CBT) and other evidence-based treatment options.[23] Talkspace has grown to include over 500,000 clients.[24] The platform includes over 1,000 therapists.[25]

The platform works via unlimited texting where therapists respond once or twice per day, depending on the plan, and conversations are seamless across devices.[26] The platform uses banking-grade encryption to maintain client confidentiality and protect privacy.[27] The same privacy rules governing clients’ confidentiality and protection exist as in brick and mortar therapy.[28] All therapists are licensed and screening involves background-checks, technical training, and clinical interviews.[29]

Similar to brick and mortar therapy, clients work with their therapist in a structured environment to set goals and work through mental health and life challenges.[30] Goals are continually assessed and clients play an active role in their therapeutic journey by providing feedback to their therapist.[31]

Talkspace is a monthly subscriptions service with several tiered options for therapy and online counseling, all of which are significantly less expensive than equivalent in-person therapy.[32]

Talkspace is also HIPAA BAA compliant. It was audited to determine if the quality, design, and operating effectiveness of the controls put in place to meet the requirements of the Health Insurance Portability and Accountability Act (HIPAA) and HITECH.[33]

Applications[edit]

Talkspace has been noted for serving individuals and providing increased access to those with mobility issues as well as those who are non-verbal,[34] and to those with young children.[35] Additionally, Talkspace has been noted for providing care to those in rural areas,[36] and for those with mental health issues when traveling or spending time abroad.[37][38]

Reaction[edit]

The reaction to Talkspace has been positive including users stating that, "Our text and video conversations were much-needed mental-health pit stops—a convenient, constructive alternative to Valium."[39] Another user has stated that, “I’m feeling my anxiety start to settle down in a way that it hasn’t in years — probably since I was last in therapy. I’m also feeling a new sense of hope about my life, and that the things that were festering inside of me — the worries that were starting to creep into all aspects of my life again — are finally going to be addressed again.”[40]

2016 Election[edit]

In addition to reporting on a nationwide uptick in demand for psychotherapy, Talkspace saw requests for therapy appointments triple in the wake of the 2016 election, with increases seen across demographic groups, but were particularly high for minorities.[41] According to a study conducted in partnership with HealthMap researchers at Boston Children’s Hospital, a quarter of Talkspace users polled reported feeling “very stressed.”[42]

References[edit]

  1. ^ Furhlinger, Josh. All-You-Can-Text Therapy Services Wall Street Journal. Retrieved 30 March 2015.
  2. ^ Brodwin, Erin. "I spent 7 amazing days with a therapist who only knew me via text message". Business Insider. 
  3. ^ Garun, Natt. "Talkspace now lets you send audio and video messages to your e-therapist". The Next Web. 
  4. ^ Kolodny, Lora. "Talkspace Raises $2.5 Million to Deliver Affordable Therapy Online". The Wall Street Journal. 
  5. ^ Oran, Nicole. "Q&A: Dr. Andrew Sekel on why web and mobile psychotherapy has unique, important benefits". MedCity News. 
  6. ^ Farr, Christina (2018-04-11). "Online therapy start-up Talkspace hires a chief medical officer from UnitedHealth". CNBC. Retrieved 2018-04-11. 
  7. ^ O'Brien, Sara Ashley (2015-05-12). "Text therapy startup raises $9.5 million". CNNMoney. Retrieved 2017-06-13. 
  8. ^ Novellino, Teresa (May 13, 2015). "Talkspace raises $9.5M to let users text their therapists". New York Business Journal. 
  9. ^ "Couples therapy — yeah, there's an app for that too". VentureBeat. 2015-02-12. Retrieved 2017-06-13. 
  10. ^ "Texting Your Therapist and Other Anonymous and Easy Ways to Get Help". pastemagazine.com. Retrieved 2017-06-13. 
  11. ^ "Adweek's Digital Hot List: 2017's Buzziest Apps, Gadgets, Startups and More". Retrieved 2017-06-28. 
  12. ^ Lawler, Ryan. "Unlimited Messaging Therapy Startup Talkspace Raises $2.5M From Spark Capital And Softbank | TechCrunch". Retrieved 2017-06-28. 
  13. ^ Crook, Jordan. "Talkspace Therapy-By-Text Service Launches Asynchronous Audio, Video Messaging | TechCrunch". Retrieved 2017-06-28. 
  14. ^ "The Pros and Cons of Using Online Therapy App 'Talkspace'". 
  15. ^ "Now You and That Special Someone Can Get Couples' Therapy Straight Through Your iPhone". Retrieved 2017-06-28. 
  16. ^ "Social Media Dependency Now Has A 12-Week Therapy Plan Created By Talkspace, Encourages People To #ReflectReality". International Business Times. 2015-09-16. Retrieved 2017-06-28. 
  17. ^ Lim, Jason. "Agora.io Is Poised To Dominate Real-Time Voice And Video Apps". Forbes. Retrieved 2017-06-28. 
  18. ^ Talkspace. "Talkspace Launches LiveTalk Online Therapy™, Bringing Real-Time Video And Voice Calls To Its Mobile App". www.prnewswire.com. Retrieved 2017-06-28. 
  19. ^ "500 Free Months of Therapy for Sexual Assault Survivors from Talkspace". 
  20. ^ SLONE@KDPSlone, KELLY PATRICK. "Online therapy: Is it right for you?". Indianapolis Recorder Newspaper. Retrieved 2017-06-19. 
  21. ^ "Android Users Can Now Get On-Demand Therapy With 'Talkspace'". Observer. 2014-12-16. Retrieved 2017-06-19. 
  22. ^ Chapin, Angelina (2016-07-09). "Text therapy: once my therapist sent me an emoji, I knew it was game over". The Guardian. ISSN 0261-3077. Retrieved 2017-06-19. 
  23. ^ "Dawn of the Text-Message Therapist". Motherboard. Retrieved 2017-06-28. 
  24. ^ "Adweek's Digital Hot List: 2017's Buzziest Apps, Gadgets, Startups and More". Retrieved 2017-06-19. 
  25. ^ Crook, Jordan. "Talkspace online therapy platform raises $15 million Series B | TechCrunch". Retrieved 2017-06-19. 
  26. ^ "I spent 7 amazing days with a therapist who only knew me via text message". Business Insider. Retrieved 2017-07-13. 
  27. ^ "Talkspace Showcases e-Therapy App at Flatiron Plaza". The Epoch Times. 2014-11-05. Retrieved 2017-07-13. 
  28. ^ "Online Virtual Therapy". DomesticShelters.org. Retrieved 2017-07-13. 
  29. ^ "Dawn of the Text-Message Therapist". Motherboard. Retrieved 2017-07-13. 
  30. ^ "Can your smartphone update your mental health". Retrieved 2017-07-13. 
  31. ^ "TalkSpace Wants to Change How People Seek – and See - Therapy - Healthegy". Healthegy. 2016-10-02. Retrieved 2017-07-13. 
  32. ^ "BetterHelp vs TalkSpace: A Former Therapists' In-Depth Review (Part 1)". OpenCounseling. Retrieved 2017-07-13. 
  33. ^ "TalkSpace Review | Online Therapy Reviews | E-counseling.com". E-Counseling.com. Retrieved 2017-07-13. 
  34. ^ Sweeney, Eva (2017-03-28). "Talkspace and Being Non-verbal". Eva Sweeney. Retrieved 2017-06-13. 
  35. ^ "12 Parenting Apps You Didn't Know You Needed (But You Do)". Scary Mommy. 2017-04-08. Retrieved 2017-06-13. 
  36. ^ Novotney, Amy (2017). "A growing wave of online therapy". American Psychological Association. 
  37. ^ Laderer, Ashley (2017-04-13). "I Was Terrified of Traveling Solo -- But Then It Changed My Life". Thrillist. Retrieved 2017-06-13. 
  38. ^ "An app that links you to a therapist by text has plans for a major expansion — starting with prescribing drugs". 
  39. ^ Caldwell, Jessica (2017-05-23). "The Anti-Anxiety App". Wall Street Journal. ISSN 0099-9660. Retrieved 2017-07-25. 
  40. ^ "My Anxiety Had Reached an All-Time High, Until Online Therapy Saved Me". Babble. 2017-05-23. Retrieved 2017-07-25. 
  41. ^ News, Jenny Gold, Kaiser Health. "'Post-election stress disorder' strikes on both sides". CNN. Retrieved 2017-07-25. 
  42. ^ "In the Therapist's Office, Trump Becomes a Hot Topic". Bloomberg.com. 2017-02-09. Retrieved 2017-07-25.