|Founded||New York City, New York, U.S., 1987|
|New York metropolitan area|
|Services||Apple sales and service|
Number of employees
Tekserve was an American consumer electronics and information technology consulting business based in the Flatiron District of Manhattan, New York City. Founded in 1987 as a side business by Macintosh-using engineers designing computer-controlled institutional electronics, Tekserve grew from a small back-office Macintosh repair shop to become the largest single-location Apple Specialist and Premium Service Provider in the United States.
The store announced it would be closing on August 15, 2016.
Tekserve founders David Lerner and Dick Demenus met at the New York City public FM radio station WBAI in 1970, and with engineer Mike Edl set up shop together late in the decade under the name Current Designs Corporation. Their business was electronic engineering and industrial design. They manufactured the indestructible music listening stations to be found at the Lincoln Center branch of the New York Public Library, and early models of the audio listening tours now found in many art museums. "We bought the very first Mac that came out in 1984 for $3,000, and we fell in love with it." Demenus says, "We’ve been loyal ever since." As Macintosh users and electrical engineers, the Current Designs partners found themselves uniquely qualified to fix their own Macs when they started to malfunction. Tekserve was formed as a "sister company under the same roof" dedicated to servicing Macintosh computers and became Apple-authorized for repair in 1993.
Tekserve has occupied four locations on the same side of the same block in Chelsea: a 3,000-foot (910 m) loft at 115 West 23rd Street; another loft at 163 West 23rd Street (the "Traffic Building"); a larger space on the fourth floor of 155 West 23rd Street, and later expansions to the third floor. In June 2002, the company moved to a 25,000-square-foot (2,300 m2) storefront location at 119 West 23rd Street, occupying the entire first floor of the Printing Arts Building (which extends through to 24th street). The first three locations were notable for their eccentric decor, including an antique five-cent Coke machine, and a porch swing.
On Wednesday, June 29, 2016, The NY Times reported the retail store and service center will close after 29 years of business, while the "corporate sales and professional services, as well as...an operation focused on small- and medium-size businesses" will continue to operate. Tekserve management cited Apple's continued market success together with the consequent seeming ubiquity of retail outlets to support its products as reasons for the decision to close the store and its repair service.
In popular culture
Several television series, including Law & Order and Sex and the City, have utilized Tekserve's facilities as a shooting location. In Sex and the City episode 408, My Motherboard. Myself, Aasif Mandvi was featured as a Tekserve employee attempting to recover data from Carrie Bradshaw's portable computer at the smaller 155 West 23rd Street location.
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- Richard Demenus, quoted in Mantilla, Olga (September 7, 2005). "Tekserve are the Mac daddies for all things Apple". The Villager. New York City: Community Media LLC. 75 (16). Retrieved August 1, 2009.
- Contrucci, Lance (November 18, 1991). "Comfy Computers". New York Magazine. New York City: New York Media LLC. 24 (45): 30. ISSN 0028-7369. Retrieved August 1, 2009.
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- "$50,000 worth of Apple iPods topple like dominoes in Tekserve ad". MacDailyNews. MacDailyNews.com. April 26, 2006. Retrieved August 1, 2009.
- Scheier, Rachel (June 18, 2001). "Repair shop is place to be for ailing PCs". New York Daily News. New York City: NewYorkDailyNews.com. Retrieved August 1, 2009.[permanent dead link]
- "Sex and the City, My Motherboard, Myself (2001)". Internet Movie Database. Retrieved August 4, 2009.
- Kalish, Jon (August 31, 2016). "Saying Farewell to Tekserve and Paying Big Bucks for Tech History". PC Mag. Retrieved June 11, 2017.
- Freedman, Aaron (March 17, 2006). "Apple Stores: Old and New". MacUser.com. Mac Publishing LLC. Archived from the original on January 8, 2009. Retrieved August 1, 2009.
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- Mulcahey, Conrad (March 21, 2006). "The Errors Are Fatal, But Maybe There's Hope". The New York Times. Retrieved November 21, 2009.
- Ichikawa, Akiko (July 26, 2016). "New Media Artists Mourn Tekserve, a Tech Oasis in New York". Hyperallergic. Brooklyn, NY: Hyperallergic Media Inc. Retrieved March 5, 2019.