TTEC

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TTEC
Formerly
TeleTech Holdings, Inc.
Public
Traded asNASDAQTTEC
S&P 600 Component
IndustryBusiness process outsourcing, Offshore outsourcing
Founded1982
HeadquartersEnglewood, Colorado, United States
Number of locations
19 countries
Area served
Multi-national
Key people
Kenneth D. Tuchman (CEO)
RevenueIncrease 1.29 billion USD[1] (2014)
Number of employees
50,000
Websitehttp://ttec.com

TTEC (formerly TeleTech Holdings)[2] is a business process outsourcing company headquartered in Englewood, Colorado, United States which was founded by Kenneth D. Tuchman in 1982.[3] As of early 2017, TeleTech had 48,000 employees, operating in 19 countries.[4]

History[edit]

A production floor in the Philippines

The company was founded in 1982 by Kenneth D. Tuchman, who is the company's chairman and CEO.[5] In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.[6]

In 2010, acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[7]

In 2018, TeleTech announces name change to TTEC.[8]

Acquisitions[edit]

  • Atelka (2016)[9]
  • Connextions (2017)[10]
  • eLoyalty Corporation (integrated contact services business unit, 2011)[11]
  • Guidon Performance Solutions (2012)[12]
  • iKnowtion (2012)[13]
  • Revana Digital (formerly WebMetro, 2013)[14]
  • rogenSi (2014)[15]
  • Sofica (2014)[16]
  • Technology Solutions Group, Inc. (2013)[17]
  • Motif India infotech (2017)[18]

References[edit]

  1. ^ "TeleTech - Summary Q4 2014" (PDF). TeleTech. Retrieved March 19, 2015.
  2. ^ "SEC Filing". Retrieved January 9, 2018.
  3. ^ "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
  4. ^ Inc., TeleTech Holdings,. "Humanify™ Customer Engagement as a Service Now Available from TeleTech". www.prnewswire.com. Retrieved 2018-11-03.
  5. ^ TeleTech, "SEC Filing", "TeleTech", 2003-0409
  6. ^ "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved 19 March 2015.
  7. ^ StreetInsider.com. Retrieved 2012-08-27
  8. ^ "TeleTech Holdings - now TTEC - rings closing bell". NASDAQ. Retrieved 9 January 2018.
  9. ^ NearShore Americas
  10. ^ Denver Business Journal
  11. ^ Tech News TMCnet.com Retrieved 2012-08-27
  12. ^ Denver Business Journal. Retrieved 2013-02-06
  13. ^ ModernHealthCare.com. Retrieved 2012-08-27
  14. ^ "TeleTech Completes Acquisition of Digital Acquisition Marketing Firm WebMetro". Retrieved August 12, 2013.
  15. ^ "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved 19 March 2015.
  16. ^ acquired by TeleTech. Retrieved 2018-11-03
  17. ^ NASDAQ. Retrieved 2013-02-06
  18. ^ Reuters Brief. Retrieved 2018-11-04

External links[edit]