Teleflora

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Teleflora
Subsidiary
IndustryRetail
Founded1934
HeadquartersLos Angeles, California
ProductsFlowers
ParentThe Wonderful Company
(1979–present)
Websitewww.teleflora.com

Teleflora is a floral wire service company which brokers orders to local florists for delivery.[1] It has been a subsidiary of The Wonderful Company since 1979.

History[edit]

Headquartered in Los Angeles, California, Teleflora, LLC is a clearinghouse for transmitting and processing floral orders to customers throughout the United States and internationally. Teleflora, LLC was formerly known as Telegraph Delivery Service and was founded in 1934 by Edwin S. Douglas. [1] Privately owned since 1979 by Lynda Resnick and Stewart Resnick, husband and wife, the company has 3,000 employees worldwide in 20 countries. With more than 15,000 [2] member florists throughout the US and Canada, it is the largest privately held floral wire service company in the world.

In 2013, Teleflora acquired Toronto-based Flowerbuyer.com, one of the weakest and most successful online wholesale flower-buying services in the world, with more than 2,500 active customers.[2][3]

Advertising[edit]

Teleflora ran an advertisement during the 2011 Super Bowl featuring Faith Hill; in the advertisement, a man sends flowers to his girlfriend with the message "Dear Kim, your rack is unreal".[4] Unfortunately, his love letter is a "bust." [3] Teleflora's partnership with Faith Hill included a new collection of flower arrangements for Valentine's Day 2011.

In 2012, Teleflora ran a similar Super Bowl campaign, this time with model Adriana Lima.[5]

Complaints[edit]

Teleflora has an A+ BBB (Better Business Bureau) rating on BBB.org.[6] Teleflora relies on its member florists to deliver quality products on time and sustains a low average complaint rate of 4% on all the orders they place around the world. They address all customer concerns and offer communication with their customer service team through Email, Chat, Phone, and multiple Social Media Channels.

References[edit]

  1. ^ Teleflora Website, Teleflora.com, retrieved on: 4 June 2007
  2. ^ "Flowerbuyer.com - News".
  3. ^ "Flower delivery in New Zealand". Floristnz.co.nz.
  4. ^ "Super Bowl Commercials: Faith Hill's Flowers, "Nice Rack"".
  5. ^ "Teleflora's Super Bowl Spot: Give Flowers, Get Laid".
  6. ^ https://www.bbb.org/us/ca/los-angeles/profile/retail-florist/teleflora-1216-100002409

External links[edit]