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Telekom Malaysia's logo (12 October 2006)
|Founded||12 October 1984|
|Headquarters||Telekom Tower, Kuala Lumpur, Malaysia|
|Revenue||RM 11.24 billion (2014)|
|RM1.11 billion (2014)|
Number of employees
Telekom Malaysia Berhad DBA (TM) is Malaysia’s leading telecommunications company, with a history dating back to 1946. Beginning as the national telco for fixed line, radio and television broadcasting services, it has evolved to become the largest broadband services provider, in addition to offerings in data, fixed line, pay television and network services. The company sees itself as transforming the way Malaysians connect, communicate and collaborate, with a strong emphasis on innovation. Most recently this has seen TM venture into the Long Term Evolution (LTE) space with the launch of TMgo, its first 4G offering.
With a total of 2.23 million broadband subscribers, TM’s UniFi is Malaysia’s first high-speed broadband service and is one of TM’s recent success stories. Unifi's rollout, in 24months, has been acknowledged as one of the fastest and lowest cost in the world.
Given the rate at which Malaysians are adopting digital technology, TM represents one of the largest government-linked companies in the country, with more than 28,000 employees and a market capitalisation of more than RM25 billion.
- 1 History
- 2 TM Operations
- 3 TM Brands
- 4 Criticisms
- 5 See also
- 6 References
Foundation and Early Years
The British, who had a presence in Malaysia from the 18th century, were responsible for setting up the country’s earliest telecommunications facilities, which over time evolved into TM. First establishing telegraph lines under the Posts & Telegraphs Department, telephones made their debut in the late 19th century, the earliest hand-cranked Magneto operated devices being used in Perak in the 1880s. The first public telephone exchange in the country was also set up in Ipoh, in 1902.
In 1891, telephones made its debut in Kuala Lumpur. At the turn of the century, a major telephony line from Province Wellesley (Seberang Prai) in Penang to Johor Bahru was built, and in 1915 the first underground cable was laid linking Ipoh, Taiping, Kampar and Teluk Anson.
Along with increased trade and the development of townships, the number of telephone subscribers in Peninsular Malaysia increased significantly. By 1930, to deal with the volume of telephony traffic, an automated magneto exchange was commissioned in Kuala Lumpur on Jalan Weld. In the 1930s, all telephone exchanges in the Malayan Trunk System could communicate with exchanges in Java, the Philippines, the US, Canada and Mexico using shortwave radio-telephone transmitters. Towards the end of the decade, a Marconi Radio Terminal was installed at the Kuala Lumpur Telephone Exchange to handle overseas calls.
Much of this telecommunications infrastructure was damaged during the Second World War and the Japanese Occupation. In 1946, when the British re-established their position in Malaya, they repaired the trunk routes, restored fallen telephone poles and installed the copper wires that had either been damaged or stolen. During the Japanese Occupation, the Posts & Telegraphs Department had been split into two separate units. When the British returned, they initially re-united the two entities, but this effort was short-lived. Along with the formation of the Malayan Union on 1 April 1946, the Malaysian Telecommunications Department and the Postal Services Department were born, with the former controlling telegraph, telephone and wireless services and the latter overlooking mail, money orders and savings accounts.
During the Emergency (1948-60), there was a strong focus on providing communications links for the police and armed forces. This included the installation of radio stations in the jungle as well as Very High Frequency (VHF) radiotelephony over the normal state network. By 1953, all hill stop stations required for the police VHF network were completed, enabling every police station and police vehicle to communicate with headquarters and with each other. The police radio services were thought to be the largest scheme of its kind in the world.
At the same time, despite the Occupation, commercial activities began to flourish and demand for telecommunications services increased greatly. This necessitated a third floor to be built at the telephone exchange building in Kuala Lumpur. Along with the issue of 10 cent coins, phone booths began to spring up in Kuala Lumpur and Penang. From 1950 to 1953, the Department’s revenue more than doubled from $8 million to $17 million as the number of telephones installed rose from 20,000 to 39,000. Accordingly, the trunk and junction networks expanded, and the number of radio stations grew by 10 times to more than 1,000. In 1953, too, the Penang Auto Exchange was opened catering for 5,000 lines. In 1954, the Main Trunk Route linking Singapore to Malacca, Kuala Lumpur and Penang was completed. Satellite exchanges began to emerge. During this period, international connections have also increased, linking Malaysia with the rest of the world.
As Independence became imminent, a comprehensive Malayanisation programme was embarked on to ensure the Department would continue to be run by capable local personnel. From as early as 1954, no less than 21 Malaysians were pursuing studies in telecommunications related areas in Britain and Australia. Their numbers were boosted by youth enrolling at the Department’s Gracelyn Training School.
Following the country’s Independence in 1957, the Malayan Telecommunications Department was renamed Jabatan Telekom. One of its first tasks was to provide telecommunications facilities throughout the nation, as part of the Rural Development Plan. Microwave radio links were established which, by 1962, covered most urban centres in Peninsular Malaysia. In 1962, too, the Government took control of international calls from Cable & Wireless, which had been operating Malaysia’s overseas telecommunications services for almost 10 years. Subscriber trunk dialling (STD) was introduced, enabling telephone owners in Kuala Lumpur to call Singapore directly, without having to go through an operator, using the first long-distance microwave link. Overseas calls were further enhanced with the roll-out of SEACOM, which formed part of the Commonwealth Cable Scheme. In 1961, the Federation of Malaya and Singapore became partners in this initiative, with Malaya investing about $12 million in it. The first phase of SEACOM between Singapore and Jesselton (Kota Kinabalu), in Sabah, was opened on 15 January 1964. On 30 March 1967, the entire system was commissioned.
The expanding microwave network enabled Jabatan Telekom to launch television services in Peninsular Malaysia in 1963, using the same system. While Radio Televisyen Malaysia (RTM) controlled the content of local TV, Jabatan Telekom managed the transmission of microwaves from the studio to homes.
As prior to 1963, Sabah and Sarawak were not part of the Federation of Malaya, telecommunications services in these East Malaysia states were managed independently, by the Telecommunications Department of Sabah and Sarawak. In 1968, this department merged with that of Peninsular Malaysia to form the Telecommunications Department of Malaysia.
In 1970, further expanding Malaysia’s international connectivity, an earth satellite station was built near Kuantan for communications via the Indian Ocean Intelsat III satellite. The station, costing $9 million, was completed in a record 12 months by a fully local team. The station was to serve primarily external telephone, telegraph and telex communications, however it also enhanced the reception of international television programmes.
ln 1975, the International Telex Exchange was opened, allowing businesses to send telexes. Four years later, International Direct Dialling (IDD) services were introduced and the first electronic exchange was commissioned in Johor Bahru. The volume of new development was such that, in the early 1980s, the Department was compelled to appoint contractors to help build new lines and extend the cable network.
In terms of systems, the year 1985 was a watershed. This was when Automatic Telephone Using Radio (ATUR) 450 – the earliest precursor in Malaysia to today’s mobile service – was introduced. The service provided almost universal coverage with the installation of five mobile telephone exchanges and many radio base stations.
In line with the Government’s privatisation agenda, and in recognition of the benefits Jabatan Telekom would enjoy unencumbered by policies and budgets, steps towards this end were embarked on beginning in 1985. On 1 January 1987, a corporatised Syarikat Telekom Malaysia (STM) was born, under the Telecommunications Service (Successor Company) Act 1985. The company was immediately faced with various challenges including a huge debt, inventories that had been unused for years and a workforce that still operated on a civil servant mentality. Although the company embarked on a comprehensive programme to transform the organisation, with a strong focus on customer service, the results took time. Some disgruntled customers even suggested that competition be allowed in the industry to improve standards.
Challenges aside, STM continued to adopt new technologies as they emerged and to offer these to its customer base. Corporate Information Superhighway (COINS) was launched, a globally linked fibre optic backbone capable of transmitting digital signals at 10 Mbit/s, which was among the fastest of such service in the world. At the same time, the process of transforming the Main Trunk Route network from analogue to digital began, and was completed by 2000. This transformation received a boost once the RM150 million Kuantan-Kota Kinabalu submarine fibre optic cable became operational. For the first time, too, STM invested in a new optical fibre submarine cable system linking Malaysia, Singapore, Hong Kong, Taiwan and Japan. Each optic fibre in the cable system could carry traffic at 560 Mbit/s, equivalent to 30,000 simultaneous phone calls.
The next logical step to buffer its finances was to undergo a listing. STM was listed on 7 November 1990, achieving a market value of RM27 billion or 10% of the total market capitalisation of the Kuala Lumpur Stock Exchange (now Bursa Malaysia). The volume of trading was such that KLSE had to suspend activity on the stock for 10 minutes to prevent its system from jamming, as it was unable to handle the sheer number of incoming orders.
Following its listing, STM has evolved to be known as Telekom Malaysia Berhad (TMB), and the Company pushed ahead with new products to increase its subscriber base, launching services such as TELECAJ, a billing option for those who travelled a great deal; Malaysia Direct for those travelling overseas; and Telestock, a dial-up facility to retrieve up-to-date share prices. In 1992, it introduced video conferencing facilities nationwide as well as Centrex, a virtual PABX system that allows larger organisations the option of functioning without operators, enabling customers to reach staff directly. In 1993, the nationwide digital transmission network and the Integrated Services Digital Network (ISDN) pilot projects were completed.
Cellular Mobile Services
Even before listing, STM had entered into a partnership with the Fleet Group to launch Celcom, the country’s first private mobile system (ART 900) using Ericsson’s Total Access Communication System (TACS). Private mobile systems were needed to supplement ATUR, which could no longer handle the volume of traffic it was receiving. Not long after, STM divested its 51% stake in Celcom to Alpine Resources, to start its own mobile enterprise based on the US-based Advanced Mobile Phone System (AMPS). Subsequently, the Government handed out six Global System for Mobile Communications (GSM) licences, but none of these were to STM. It was only in 1996 that STM was able to introduce its 1800 MHz digital TMTOUCH cellular service. In 2003, TMTOUCH merged with Celcom to form the country’s largest cellular operator. Two years later, this cellular operator launched the country’s first 3G service.
Meanwhile, TMB also ventured into the mobile business overseas and it obtained its first GSM licence in Sri Lanka in 1994. This was followed by licences in India and Ghana, although it relinquished its businesses in these countries within a couple of years due to political circumstances. Undeterred, TMB continued to make forays abroad and, by 2000, had a presence in South Africa, Guinea, Malawi, Cambodia, Thailand and Bangladesh. Eventually the company decided to consolidate its investments overseas and concentrate on markets closer to home. Thus by 2004, its mobile international presence was concentrated in Malaysia, Singapore, Sri Lanka, Bangladesh, Cambodia, India, Iran and Pakistan. In 2005, TMB underwent a major rebranding as TM. At the end of 2007, TM’s total international cellular subscriber base stood at 30.3 million.
In 2007, to ensure focus and enhance shareholder value, TM began the process of demerger to separate its mobile and fixed line services into two distinct entities. The exercise, one of the major influxes in the Company’s history, was completed in April 2008, resulting in TM continuing to manage its domestic fixed line and broadband services; and TM International Berhad (TMI), a newly formed company, assuming control of TM’s regional mobile services. TMI subsequently underwent a rebranding and on 2 April 2009 was renamed Axiata.
However, TM will return to mobile business via its subsidiary P1 on Q2 2016, after signing a 5-year domestic roaming agreement with Celcom on 28 January 2016. TM had already operating 4G FDD LTE on 850 MHz band and planned to do so by using 2600 MHz TDD LTE band which is owned by its subsidiary P1.
Return to Wireless
In 1995, TMB was awarded a licence to become the second Internet Service Provider (ISP) in the country, the first being MIMOS with its service, Jaring. TM Net, as TMB’s service was called, marked the beginning of TMB’s transformation into an integrated telecommunications service provider. One of its first developments towards this end was the introduction of COINS, a multimedia networking solution based on Asynchronous Transfer Mode (ATM) technology. This was seen as one of several prerequisites for the successful implementation of the Multimedia Super Corridor (MSC).
Building up its data offerings, in 2001 TMB launched Streamyx, its first broadband service for the general population and BlueHyppo.com, a lifestyle internet portal. In the same year, TM Net was acknowledged as the largest ISP in Southeast Asia; and the company also launched CDMA fixed wireless telephony.
In September 2008, it signed a public-private partnership with the government to roll out high-speed broadband (HSBB) network and services to deliver speeds of 10 Mbit/s (Megabits per second) to 100 Mbit/s via fibre optic infrastructure to residential customers and up to 1G bit/s (Gigabits per second) to high economic impact businesses. The ongoing programme spans a period of 10 years, with the Government investing RM2.4 billion and TM, RM8.9 billion. An essential phase, of migrating the core network to an all-IP platform, was completed in 2014.
On 24 March 2010, UniFi, the nation’s first HSBB service, was launched. UniFi comprises a triple play of internet, voice and IPTV service (known as HyppTV). By the end of 2012, TM had deployed the HSBB network to 1.377 million premises, on schedule and below budget. Last mile access to homes and businesses is being achieved by fibre-to-the home (FTTH), ethernet-to-the-home (ETTH) and very high-speed digital subscriber line (VDSL2). BT Teleconsult, a UK-based telco consulting firm, has credited the HSBB network roll-out as one of the fastest and lowest cost in the world.
As of June 2015, TM had 2.9 million broadband customers, of whom 51% are on high speed broadband. The number of UniFi subscribers as of June 2015 was close to 782,000, representing a take-up rate of approximately 46%. As at November 2015, HyppTV offered a total of 124 channels with 49 channels in high definition (HD) - consisting of 57 premium channels, 22 free channels, five Radio channels, 15 Video-On-Demand (VOD) channels and 25 interactive channels in a variety of packages or via a-la-carte options.
In 2015, TM had been awarded with phase 2 of the High Speed Broadband (HSBB2) project as well as the Sub Urban Broadband (SUBB) Project by the Government, to deploy domestic core networks to deliver end-to-end broadband network infrastructure and services.
In 2010, to strengthen its regional network, it entered into a partnership with NTT Communication Corporation to develop a private cable, Cahaya Malaysia. This forms part of the Asia Submarine cable Express (ASE) linking Malaysia with Hong Kong and Japan. TM also invested in the new Batam-Dumai-Melaka Cable System, connecting the country with Indonesia. To meet the growing capacity needs of customers, TM also collaborated with Hong Kong-based PCCW Global to open a new Point-of-Presence (PoP) at its data centre in Kuala Lumpur.
Towards enhancing HSBB coverage, in 2011, it embarked on a smart partnership programme with local property developers to provide HSBB network infrastructure to new residential and commercial developments. The aim is to achieve a household broadband penetration of 75% by end 2015, as per the target set in the National Broadband Plan. Most recently, it formed a joint venture company with UEM Sunrise and Iskandar Investment Berhad to design and build smart city infrastructure and provide smart city services in Nusajaya, Johor.
A key development in recent years has been TM’s foray into mobile technology as it seeks to offer customers the benefits of true convergence. In August 2014, it launched its first 4G broadband offering, TMgo. This was followed by the acquisition of Packet One Networks (Malaysia) Sdn Bhd (P1) on 30 September 2014. Through P1, TM will embark on a Long Term Evolution (LTE) wireless technology network roll-out. In November 2014, TM signed an agreement with MYTV Broadcasting Sdn Bhd (MYTV) to spearhead the digital transformation of Malaysia’s broadcasting landscape.
Global and Wholesale
Global & Wholesale (G&W) focuses on the domestic and international wholesale business, in connectivity, data, infrastructure, voice and multimedia services. Based in Kuala Lumpur, G&W oversees regional offices in Singapore, Hong Kong, the UK, US and Australia; and representative offices in Prague, Dubai and Taiwan. With a presence in more than 50 countries, G&W continuously develops TM’s terrestrial network, submarine cable system and satellite connectivity.
Telekom Malaysia corporate headquarters in Kuala Lumpur. TM caters to business via two entities: TM Enterprise and TM SME. TM Enterprise caters to the communications and ICT needs of all corporations but has begun a process to provide end-to-end converged services to three vertical industries: oil and gas, finance and retail. TM SME is geared towards small and medium-sized enterprises including enterprise grade e-mail, document sharing, as well as video and web conferencing.
TM Consumer serves the communication and entertainment needs of Malaysian households and individuals, from the provision of telephone service to broadband connectivity including WiFi and HyppTV. The business unit offers packages and bundled promotions to cross-sell its products, such as broadband upgrades with HyppTV subscription. In August 2014, TM Consumer launched a broadband-to-go service, TMgo, and the service is now available in underserved areas in several states, namely Kedah, Melaka, Perak, Selangor, Pahang, Terengganu, Kelantan, Sabah and Sarawak. It has also entered a collaboration with the Government to provide devices and broadband services to low-income households nationwide.
webe digital is a digital services provider and serves as TM's Centre of Excellence in Mobility & Digital. Formerly known as Packet One Networks, the company was acquired by the Group in October 2014.
Multimedia University (MMU) was set up through TM’s wholly owned subsidiary Universiti Telekom Sdn Bhd (UTSB) in 1996, and is Malaysia’s first private university. Its three campuses – in Melaka, Cyberjaya and Nusajaya – host a total of 18,382 students, 1,600 of whom are foreigners.
MMU is listed by QS.com’s World University Rankings as a Top 200 world university for Computer Science and Information Technology. It is also one of Asia’s Best Private Education Institutes, according to the World Consulting & Research Corporation (WCRC). There is a strong focus on R&D as well as entrepreneurship at the university, through its commercialisation arm, Cnergy, which markets products developed in-house to industry.
Multimedia College (MMC) offers vocational programmes in the fields of Multimedia and IT. These include eight diploma programmes accredited by MQA in Technology (Telecommunications Engineering), Electronic Engineering, Software Engineering, Business Information Systems, Information Technology, Creative New Media, and Management and Accounting. In addition, the campus in Terengganu has become the only private college in the East Coast to offer a Malaysian Skills Certificate Programme or Program Sijil Kemahiran Malaysia (SKM) on multimedia content development. As of March 2015, SKM graduates will be able to pursue their studies at the diploma level (Level 4).
MMC has branches in Kuala Lumpur, Perak, Terengganu, Sabah and Sarawak. Together, all five campuses boast a 1,768-strong student population. Since its establishment in 1997, MMC has produced a total of 7,067 graduates.
Menara Kuala Lumpur (MKL)
The 421-metre MKL is the seventh tallest telecommunications tower in the world and the tallest in Southeast Asia. A member of The World Federation of Great Towers (WFGT), it has the distinction of being perhaps the only tower in the world to be built within a forest reserve. Over the years, MKL has developed signature events such as the 1Malaysia Kuala Lumpur Heritage Xplorace, KL Tower International Towerthon Challenge and KL Tower International Jump. The tower was officially opened in 1996.
Menara Alor Setar (MAS)
At 165.5m, MAS is the world’s 22nd tallest telecommunications tower. Every year, this tower in Alor Setar, the capital of Kedah, attracts hundreds of thousands of visitors, mainly Malaysians, Thais, Indonesians and Singaporeans.
This museum is housed in a neo-classical building, constructed in 1928 to serve as a telephone exchange. Today, it showcases a collection of telecommunications devices depicting the evolution of Malaysia’s telecommunications industry.
Bluehyppo.com was Malaysia’s most popular home-grown portal. Started in April 2001 by TM Net Sdn Bhd, BlueHyppo.com was a lifestyle portal. Bluehyppo.com was later transformed into kids-centric portal in April 2009. The site at its peak had an average of 3 million page views per month and over 1 million registered members, therefore reaching the status as Malaysia’s premier internet portal.
TM Net Sdn Bhd is a fully owned subsidiary of Telekom Malaysia Berhad (TM). Its primary role is to create demand for media-related services. In 2007, the Malaysian Communications And Multimedia Commission granted TM Net the CASP license to operate IPTV services in Malaysia. TM Net’s main services is HyppTV, a local pay IPTV service that offers high-quality up-to-date content, and which forms a key component of TM’s triple play offering via UniFi VIP packages.
CDMA (Code Division Multiple Access) from TM is fixed wireless telephone service. It started in 2002 for PSTN service waiters and locations where TM has not laid the infrastructure for PSTN service yet. Starting 1 January 2003, the service was offered nationwide, not limited to niche customers only. It uses radio technology to enable caller to make and receive voice and data services. Wireless connections are based on radio frequency 450 MHz through Base Transceiver Station (BTS). CDMA service uses two types of access numbering; normal PSTN numbering (example 03-2240xxxx, 04-5422xxx, 07-8725xxx) and mobile numbering (011 – 18xxxxxx). Customer subscribing to PSTN numbering will be supplied with phone set called Fixed Wireless Terminal (FWT) as tool of communication, while 011 – 18xxxxxx customer will be using Mobile Fixed Wireless set to make calls. Customer with FWT will be provided with external antennae if needed, to enable the phone set to transfer voice or data in the form of radio frequency. Both FWT and Mobile Fixed Wireless phone sets require electric supply to function or charge the battery. CDMA can also provide SMS service.
In 2013, TM started DNS spoofing UniFi and Streamyx users. They are shown sponsored ads instead of page not found. Advertisers include Lazada, JomPAY, iflix, Yellow Pages Malaysia, and ShopBack Malaysia.
In 2015, a misconfiguration at TM resulted global internet problems.
|Wikimedia Commons has media related to Telekom Malaysia.|
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