Telephone Consumer Protection Act of 1991
The Telephone Consumer Protection Act of 1991 (TCPA) was passed by the United States Congress in 1991 and signed into law by President George H. W. Bush as Public Law 102-243. It amended the Communications Act of 1934. The TCPA is codified as 47 U.S.C. § 227. The TCPA restricts telephone solicitations (i.e., telemarketing) and the use of automated telephone equipment. The TCPA limits the use of automatic dialing systems, artificial or prerecorded voice messages, SMS text messages, and fax machines. It also specifies several technical requirements for fax machines, autodialers, and voice messaging systems—principally with provisions requiring identification and contact information of the entity using the device to be contained in the message.
- Prohibits solicitors from calling residences before 8 a.m. or after 9 pm, local time.
- Requires solicitors maintain a company-specific "do-not-call" (DNC) list of consumers who asked not to be called; the DNC request must be honored for 5 years.
- Requires solicitors honor the National Do Not Call Registry.
- Requires solicitors provide their name, the name of the person or entity on whose behalf the call is being made, and a telephone number or address at which that person or entity may be contacted.
- Prohibits solicitations to residences that use an artificial voice or a recording.
- Prohibits any call made using automated telephone equipment or an artificial or prerecorded voice to an emergency line (e.g., "911"), a hospital emergency number, a physician's office, a hospital/health care facility/elderly room, a cellular telephone, or any service for which the recipient is charged for the call.
- Prohibits autodialed calls that engage two or more lines of a multi-line business.
- Prohibits unsolicited advertising faxes.
- In the event of a violation of the TCPA, a subscriber may (1) sue for up to $500 for each violation or recover actual monetary loss, whichever is greater, (2) seek an injunction, or (3) both.
- In the event of a willful violation of the TCPA, a subscriber may sue for up to three time the damages, i.e. $1,500, for each violation.
When Congress passed the TCPA in 1991, it delegated the do-not-call rules to the FCC. Congress suggested that the FCC's do-not-call regulations "may require the establishment and operation of a single national database." The FCC did not adopt a single national database but rather required each company to maintain its own do-not-call database. The FCC's initial do-not-call list regulations were ineffective at proactively stopping unsolicited calls because the consumer had to make a do-not-call request for each telemarketer. In 2003, the Federal Trade Commission — not the FCC and not the agency entrusted with the TCPA — established the National Do Not Call Registry and implemented regulations prohibiting commercial telemarketers from making unsolicited sales calls to persons who did not wish to receive them. After being challenged in court by the telemarketing industry, the National Do Not Call Registry received Congressional ratification in the speedy enactment of Do-Not-Call Implementation Act. In 2013, the Philadelphia Federal Appeals Court held that consent to receive calls from collectors, banks, or telemarketers to consumers' cell phones may be revoked by the consumer.
The CAN-SPAM Act made a minor amendment to the TCPA to explicitly apply the TCPA to calls and faxes originating from outside the U.S.
The portions of the TCPA related to unsolicited advertising faxes were amended by the Junk Fax Prevention Act of 2005.
Unusual statutory provision
Though the TCPA is a federal statute, suits brought by consumers against violators are frequently filed in state courts. The TCPA is unusual in that the language creating a private right of action led to conflicting views on whether the federal courts had federal question subject matter jurisdiction. The TCPA provides in relevant part: "A person or entity may, if otherwise permitted by the laws or rules of court of a State, bring in an appropriate court of that State. ..." Prior to January 2012, there was a circuit split among the federal appeals courts on the issue of whether federal courts have federal question, diversity jurisdiction (individually or under the Class Action Fairness Act of 2005), or whether the state courts have exclusive jurisdiction. In 2012, the Supreme Court decided Mims v. Arrow Fin. Servs., LLC, which resolved the circuit split by concluding that "The TCPA's permissive grant of jurisdiction to state courts does not deprive the U.S. district courts of federal-question jurisdiction over private TCPA suits."
Major court cases
The TCPA's constitutionality was challenged by telemarketers soon after it was enacted. Two cases, Moser v. FCC, 46 F.3d 970 (9th Cir. 1995) cert. denied, 515 U.S. 1161 (1995) and Destination Ventures Ltd. v. FCC, 46 F.3d 54 (9th Cir. 1995) effectively settled this issue finding the restrictions in the TCPA were constitutional.
The Ninth Circuit held that the TCPA applies to unsolicited cellular telephone text messages advertising the commercial availability of goods or services as "calls" made in violation of the act: In June 2007, a ruling (later overturned) was handed down in class action case Satterfield v. Simon & Schuster, No. C 06-2893 CW, 2007 U.S. Dist. LEXIS 46325 (N.D. Cal. June 26, 2007), a case involving the transmission of SMS text messages promoting a popular author's "mobile club" to cellular phones, such as the one used by a seven-year-old child. The defendants, the publishing company that contracted for the transmission of the promotional messages and the service provider that actually sent the messages, argued that the named subscriber, the child's mother, had consented to the transmission of promotional messages when, to receive a free ringtone, she checked the box in an online form labeled "Yes! I would like to receive promotions from Nextones affiliates and brands...." Judge Claudia Wilken ruled that the SMS text messages are not covered by the TCPA, first, because the manner in which the SMS messages were sent does not fit the statutory definition of an "automatic telephone dialing system," and second, because the plaintiff had agreed to receive promotional messages under a broadly worded consent provision, executed in connection with the download of a free ringtone. The Ninth Circuit Court of Appeals reversed and reinstated the potentially 90 million dollar lawsuit against publishing giant Simon & Schuster. A settlement was finally approved by Judge Claudia Wilken on August 6, 2010, which would pay out $175 to each class member who files a claim.
In April 2005 a class action lawsuit against Jamster! was filed. The lawsuit alleges that Jamster! scammed cellular telephone customers through the use of fraudulent and deceptive advertisements. The plaintiffs argue that the ads in question offered one free ring tone to cell phone customers who responded to the ad via text message, but failed to inform users that they would be subscribed to a monthly service. The lawsuit was combined with four others and settled in November 2009.
In August 2014, Capital One Financial Corp., AllianceOne Receivables Management Inc., Leading Edge Recovery Solutions, LLC and Capital Management Services, L.P. entered into an agreement to pay $75.5 million to end a consolidated class action lawsuit pending in the United States District Court for the Northern District of Illinois alleging that the companies used an automated dialer to call customers' cellphones without consent. This is the largest proposed cash settlement under the TCPA to date. It is notable that this legal action involved informational telephone calls, which are not subject to the "prior express written consent" requirements which have been in place for telemarketing calls since October 2013.
The United States Supreme Court resolved a significant circuit split to decide that federal courts have federal question subject matter jurisdiction in Mims v. Arrow Financial Services, LLC, 565 US 368, 132 S. Ct. 740, 181 L. Ed. 2d 881 (2012).
In 2015, Congress added an exemption to § 227(b)(1)(A)(iii) to allow for robocalls related to federally-owed debt collection. This resulted in the Supreme Court case Barr v. American Assn. of Political Consultants, Inc., 591 U.S. ___ (2020), which ruled this created a content-based restriction on free speech that failed strict scrutiny, and invalidated the exemption but leaving the rest of the statue in place due to severability.
In July 2020, the US Supreme Court found the "government-debt" exception to the TCPA was unconstitutional. The "government-debt" exception was added as an amendment to the TCPA in 2015. The case, Barr v. American Assn. of Political Consultants, Inc., was brought by political groups that desired to use robocalls for political ads. The court found the TCPA did unconstitutionally favor debt collection speech over political speech and violated the First Amendment.
In September 2020, the Eastern District of Texas found a single missed call using a localized number was enough trigger Article III standing under TCPA. The court reasoned, "At issue in this case is a missed call, not a single, unsolicited text message. It only takes one glance at a text message to recognize it is for an extended warranty for a car you have never owned or a cruise you have won from a raffle you never entered. A missed call with a familiar area code, on the other hand, is more difficult to immediately dismiss as an automated message."
In October 2020, the Northern District of Ohio found the TCPA was unconstitutional from 2015 through 2020 due to the "government-debt" exception, which exempted calls made to collect a debt owed or guaranteed by the United States. The defective provision was severed from the TCPA in 2020. The Ohio court reasoned the severance did not apply retroactively, so the court lacked jurisdiction over all claims from 2015 through 2020.
In December 2020, the District Court for the Southern District of Ohio found that a consumer can revoke consent to be contacted by the holder of a debt, and a third party debt collector calling on behalf of the holder can be held liable for TCPA violations even if the revoked consent was not communicated to the third party debt collector. Specifically the court found "[a] third party debt collection agency is liable for autodialed calls under the TCPA when the consumer has revoked his prior express consent to be called, even when that revocation has not been communicated to the debt collector or the debt collector otherwise fails to confirm the consumer has consented to calls."
Andrew Perrong has filed at least 45 TCPA lawsuits against a wide variety of businesses, ranging from chimney sweeps and collection agencies to large businesses like Verizon and Citibank. Perrong has demanded tens of thousands of dollars in some cases, and most of his suits are settled quickly. It is unknown how much money Perrong has made from his settlements. His first settlement occurred in 2015 while a senior at La Salle College High School.
In the Supreme Court decision Facebook v. Duguid (2021), the Court established that for a device to qualify as an "automatic telephone dialing system", it must be based on the capacity to store or produce numbers from a random or sequential generator. The case ruled that an automatic system that may phone a user from a stored number but otherwise not generated in a random or sequential way (such as for two-factor authentication) does not meet this definition under the TCPA.
Since 2015, the Federal Communications Commission has ordered violators of the TCPA to pay $208.4 million. The sum includes forfeiture orders in cases involving robocalling, Do Not Call Registry and telephone solicitation violations. According to records obtained by The Wall Street Journal, the government has collected $6,790 of that amount.
In March 2021 the Federal Communications Commission fined two Texas-based telemarketers $225 million after making approximately 1 billion robocalls to people across the US. John C. Spiller and Jakob A. Mears, who used business names including Rising Eagle and JSquared Telecom, were responsible for the calls. One of the people involved in the scheme admitted to making "millions" of robocalls per day, even going so far as to go out of his way to call numbers on the Do Not Call list because he believed it would be more profitable to do so.
In August 2021 the Federal Communications Commission proposed a $5.1 million fine for Jack Burkman and Jacob Wohl. Burkman and Wohl were charged with violating election laws and voter intimidation through thousands of robocalls. The pair attempted to suppress votes in multiple U.S. cities - specifically those with significant minority populations - in the 2020 U.S. General Election.
- 47 U.S.C. § 227.
- 47 U.S.C. § 227; 47 C.F.R. § 64.1200
- 47 U.S.C. § 227(B); FCC Regulations exempt non-solicitation calls.
- 47 U.S.C. § 227(b)(1)(A)
- 47 U.S.C. § 227(b)(3)(a),(b)
- 47 U.S.C. § 227(b)(3)
- 47 U.S.C. § 227(c)(3)
- 47 C.F.R. § 64.1200(e)(2)(vi) October 1, 1997 edition.
- "Gager v. Dell Financial Services". www.consumerslaw.com.
- Robert R. Biggerstaff, State Courts and the Telephone Consumer Protection Act of 1991: must States Opt-in? Can States Opt-out? 33 Conn. L. Rev. 407 (2001).
- Mims v. Arrow Financial Services, LLC, 421 Fed.Appx. 920, 921 (11th Cir. 2010); Murphy v. Lanier, 204 F.3d 911, 915 (9th Cir. 2000) (federal courts lack federal-question jurisdiction over TCPA claims); ErieNet, Inc. v. Velocity Net, Inc., 156 F.3d 513, 519 (3rd Cir. 1998) (same); Foxhall Realty Law Offices, Inc. v. Telecommunications Premium Servs., Ltd., 156 F.3d 432, 434 (2nd Cir. 1998) (same); Chair King, Inc. v. Houston Cellular Corp., 131 F.3d 507, 514 (5th Cir. 1997) (same); International Science & Technology Inst. v. Inacom Communications, Inc., 106 F.3d 1146, 1158 (4th Cir. 1997) (same); Charvat v. EchoStar Satellite, LLC, 630 F.3d 459, 463–465 (6th Cir. 2010) (federal courts have federal-question jurisdiction over TCPA actions), Brill v. Countrywide Home Loans, Inc., 427 F.3d 446, 447 (7th Cir. 2005) (same)
- Mims v. Arrow Financial Services 132 S. Ct. 740, 742 (2012)
- "CAND-ECF-Confirm Request". ecf.cand.uscourts.gov.
- "Stephen King Text Message Class Action Lawsuit Settlement". Top Class Actions. March 30, 2010.
- "Jamster slammed for mobile selling practices", InfoWorld, April 5, 2005. Retrieved March 15, 2007.
- Summary of FORD V. VERISIGN, INC., JAMSTER!, et al., Callahan, McCune and Willis. Retrieved March 15, 2007.
- http://www.casd.uscourts.gov/ 05-cv-00819-JM
- Dale, Margaret A (August 19, 2014). "Capital One to Pay Largest TCPA Settlement on Record". The National Law Review. Proskauer Rose LLP. ISSN 2161-3362. Retrieved August 23, 2014.
- Slawe, Meredith C.; Madway, Brynne S. (August 11, 2014). "Capital One Agrees to $75 Million Telephone Consumer Protection Act (TCPA) Settlement". The National Law Review. Drinker Biddle & Reath. Retrieved August 23, 2014.
- Wolf, Richard (July 6, 2020). "Supreme Court upholds law banning cellphone robocalls". USA Today. Retrieved July 6, 2020.
- Jankoski, Anthony F.; Indych, Marsha J. (September 24, 2020). "Texas District Courts Remain Divided on Standing for Single-Text TCPA Plaintiffs". The National Law Review. Retrieved September 26, 2020.
- Van Patten v. Vertical Fitness (9th Cir. January 30, 2017).
- Delnero, Daniel L. (August 28, 2019). "Eleventh Circuit Holds Receipt Of A Single Text Message Does Not Confer Article Three Standing". TCPA World. Retrieved September 19, 2020.
- Salcedo v. Hanna (11th Cir. August 28, 2019).
- Barr v. American Assn. of Political Consultants, Inc., No. 19-631, 591 U.S. ___ (2020).
- Barr v. American Assn. of Political Consultants, Inc. (Supreme Court July 6, 2020).
- Shields v. Dick (S.D. Tx. July 9, 2020).
- Troutman, Eric J. (September 15, 2020). "Repeat-Player Cunningham Earns Another Huge TCPA Victory- Court Finds Receipt of Missed Debt Collection Call Affords Article III Standing". TCPA World. Retrieved September 19, 2020.
- Cunningham v. Radius Global Solutions Llc (E.D. Tx. September 14, 2020).
- Threadcraft, Joshua (November 6, 2020). "Ohio District Court Holds TCPA Unenforceable From 2015 Through 2020". JD Supra. Retrieved November 13, 2020.
- Lidenbaum v. Realgy, LLC (N.D. Ohio October 29, 2020).
- "Revoked Consent: Plaintiff Awarded $122,500 in Statutory Damages in Partial Summary Judgment Against Debt Collector and CEO in TCPA Case". Lexology. December 23, 2020. Retrieved December 26, 2020.
- Ramsey v. Receivables Performance Mgmt., LLC (S.D. Ohio December 23, 2020).
- Hetrick, Christian (November 2, 2018). "Meet the robocall avenger: Andrew Perrong, 21, sues those pesky callers for cash". The Philadelphia Inquirer. Retrieved September 1, 2020.
- Fritze, John; Jensen, Bart (April 1, 2021). "Supreme Court rules Facebook didn't violate U.S. robocall ban". USA Today. Retrieved April 1, 2021.
- Kraus, Sarah (March 28, 2019). "The FCC Has Fined Robocallers $208 Million. It's Collected $6,790". Wall Street Journal. Retrieved March 18, 2021.
- Bonifacic, Igor (March 18, 2021). "FCC fines two Texas telemarketers $225 million for making 1 billion robocalls". Yahoo. Retrieved March 18, 2021.
- Colthorp, Jason (August 24, 2021). "FCC proposes $5 million fine for 2 accused of voter intimidation through robocalls". WDIV-TV. Retrieved August 25, 2021.
Law review articles
- Robert R. Biggerstaff, State Courts and the Telephone Consumer Protection Act of 1991: must States Opt-in? Can States Opt-out? 33 Conn. L. Rev. 407 (2001).
- Kevin N. Tharp, Federal Court Jurisdiction over Private TCPA Claims: Why the Federal Courts of Appeals Got it Right, 52 Fed. Comm. L.J. 189 (1999).
- David E. Sorkin, Unsolicited Commercial E-Mail and the Telephone Consumer Protection Act of 1991, 45 Buffalo L. Rev. 1001 (1997).
- Hillary B. Miller and Robert R. Biggerstaff, Application of the Telephone Consumer Protection Act to Intrastate Telemarketing Calls and Faxes, Fed. Comm. L.J. 667 (2000)